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Knowledge Manager Itsm Jobs (NOW HIRING)

Trace Systems

ITSM Analyst

Andrews, MD · On-site

$82K - $105K/yr

ITSM Analyst Location: Joint Base Andrews, Maryland Job Responsibilities Trace Systems is seeking ... DoD 8140 Work Role(s): 431 Knowledge Manager, Proficiency Level: Intermediate; and may qualify ...

Starr Insurance Companies

ITSM Manager

New York, NY · On-site

$59 - $81.25/hr

Hands-on knowledge of ServiceNow ITSM and CMDB sufficient to guide technical and process decisions. * Strong understanding of ITIL principles and service management best practices. * Experience ...

G2IT

ServiceNow ITSM Developer

Suitland, MD · On-site

$130K - $150K/yr

Support core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management. * Maintain and enhance ServiceNow functionality to meet customer and business ...

G2IT

ServiceNow ITSM Developer

Suitland, MD · On-site

$130K - $150K/yr

Support core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management. * Maintain and enhance ServiceNow functionality to meet customer and business ...

Starr Insurance Companies

ITSM Manager

New York, NY · On-site

$59 - $81.25/hr

Hands-on knowledge of ServiceNow ITSM and CMDB sufficient to guide technical and process decisions. * Strong understanding of ITIL principles and service management best practices. * Experience ...

Codeforce 360

ITSM Manager

Phoenix, AZ · On-site

About the Job- We are looking for an experienced ITSM Manager to join one of our enterprise client ... Strong knowledge of ITSM processes and ServiceNow. Hands-on experience with: * Core Java * Spring ...

Genesis10

ITSM Process Analyst - Hybrid

Minneapolis, MN · On-site

$32.90 - $40/hr

This role is responsible for performing Knowledge Management, Change Management, and Asset Management functions for a large organization. The ITSM Process Analyst will refine and scale these ...

Genesis10

ITSM Process Analyst - Hybrid

Minneapolis, MN · On-site

$32.90 - $40/hr

This role is responsible for performing Knowledge Management, Change Management, and Asset Management functions for a large organization. The ITSM Process Analyst will refine and scale these ...

TechVirtue LLC

ITSM Scrum Master

San Diego, CA · On-site

$54.75 - $73/hr

Basic Qualifications: * 3+ years of hands-on experience in IT Service Management (ITSM) with strong knowledge of Incident, Problem, Change, Knowledge, and Service Catalog Management. * 3+ years of ...

New

Koniag, Inc.

ITSM Platform Administrator

Washington, DC · On-site

$130K - $160K/yr

Support incident, problem, change, configuration (CMDB), and knowledge management modules, ensuring ... Configure and maintain integrations between the ITSM platform and infrastructure, monitoring, and ...

kgs

ITSM Platform Administrator

Washington, DC · Hybrid

Support incident, problem, change, configuration (CMDB), and knowledge management modules, ensuring ... Configure and maintain integrations between the ITSM platform and infrastructure, monitoring, and ...

kgs

ITSM Platform Administrator

Washington, DC · Hybrid

Support incident, problem, change, configuration (CMDB), and knowledge management modules, ensuring ... Configure and maintain integrations between the ITSM platform and infrastructure, monitoring, and ...

Govcio LLC

ITSM Engineer

Washington, DC · On-site

$94K - $130K/yr

Maintain ≥95% CMDB accuracy and ≥95% knowledge article accuracy, ensuring ITSM data meets audit readiness and contractual compliance standards Incident & Problem Management * Lead or support ...

VeraLogics, Inc

ITSM Administrator

San Antonio, TX · On-site

The ITSM Administrator is responsible for the administration, configuration, and ongoing ... Knowledge of ITIL framework and service management best practices. * Workflow automation and ...

Koniag Services, Inc.

The ITSM Platform Administrator will be responsible for administering the enterprise ITSM platform ... Support incident, problem, change, configuration (CMDB), and knowledge management modules, ensuring ...

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As of Sep 11, 2026, the average hourly pay for knowledge manager itsm in the United States is $26.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $32.69 per hour, depending on experience, location, and employer.

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Infographic showing various Knowledge Manager Itsm job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 94% Full Time, 2% Temporary, and 2% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $54,806 per year, or $26.3 per hour.

ITSM Analyst

Andrews, MD • On-site

Trace Systems
Guided Missile and Space Vehicle Manufacturing • 201 - 500 employees
Learn more about Trace Systemsexternal

$82K - $105K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 11 days ago

Job description

Job Overview
Job Title: ITSM Analyst
Location: Joint Base Andrews, Maryland
Job Responsibilities
Trace Systems is seeking an ITSM Analyst to provide oversight and expertise for EACN service-management configuration, processes, reporting, training, and sustainment at Joint Base Andrews. The analyst will use ServiceNow to strengthen incident, change, knowledge, asset, and configuration-management workflows.The project associated with this position is currently in the proposal stage.
  • Provide ITSM configuration-management oversight and expertise and sustain the approved ServiceNow platform.
  • Configure and customize EACN software to gather statistics, support trend analysis, and reflect system-design changes and equipment upgrades.
  • Support user-submitted configuration-change requests within platform and governance constraints.
  • Analyze ITSM data and recommend improvements to incident, change, knowledge, configuration, and asset-management processes.
  • Create and maintain reports, dashboards, metrics, process documentation, knowledge articles, and standard operating procedures.
  • Provide ServiceNow and Trouble Ticket System training using Government-furnished devices, software, and commercial training aids.
  • Coordinate requirements and changes with users, developers, engineers, incident responders, and Government stakeholders.
  • Verify the accuracy and completeness of incident records, descriptions, resolution details, and performance metrics.

In compliance with applicable state and local pay transparency requirements, the following compensation information is provided for this position. The base salary range represents the minimum and maximum compensation Trace reasonably expects to offer for this position at the time of posting. Actual compensation within the range may vary based on factors including, but not limited to, location, experience, qualifications, skills, and performance.
Salary Minimum: $82,000
Salary Maximum: $105,000
Trace provides a comprehensive benefits package to eligible employees, which may include health insurance coverage, flexible spending accounts, an employee wellness program, life and disability insurance, a retirement savings plan, company holidays, and paid time off (PTO).
Minimum Qualifications
  • Active, in-scope US Government issued Top Secret clearance (minimum); higher-level eligibility may be required based on assigned access.
  • Due to the nature of the work and contract requirements, US Citizenship is required.
  • Candidates must meet the applicable DoD 8140 qualification requirements for the assigned work role. DoD 8140 Work Role(s): 431 Knowledge Manager, Proficiency Level: Intermediate; and may qualify through education, military training, certifications, or a combination thereof.
  • Qualifying 8140 credentials include a Bachelors degree in Computer Science or Cybersecurity or Data Science or Information Systems or Information Technology or Software Engineering or completion of relevant military training.
  • Qualifying 8140 certifications may include a SSCP, Security+, or other DoD 8140-approved certifications. Higher proficiency-level or equivalent DoD 8140-approved certifications applicable to the assigned work role may also be accepted.
  • Strong verbal and written communication skills and the ability to coordinate effectively with technical and non-technical personnel.
  • Ability to work in a secure DoD environment and comply with applicable Air Force, installation, and program security requirements.
  • 3+ years of IT service management, business analysis, ServiceNow administration, process improvement, or configuration-management experience.
  • Current ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) certification, or ability to obtain it within six months of employment.
  • Working knowledge of ITIL practices and ServiceNow incident, change, knowledge, configuration, and asset-management workflows.
  • Experience developing metrics, dashboards, process documentation, and end-user training.

Desired Qualification
  • ITIL certification and experience with ServiceNow ITSM, CMDB, ITAM, reporting, training, or platform governance.
  • Experience supporting Air Force, EACN, GSOC, A2G2, or 24/7 mission operations.
  • Prior military service or experience supporting Department of Defense or U.S. Air Force customers.
  • Experience supporting mission-essential communications in distributed, multi-site environments.

Education
  • High school diploma or equivalent required; bachelor's degree in information systems, business, or a related field preferred.

Trace Systems
Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text 'tracejobs' to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems
Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

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