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Knowledge Management Administrator Jobs (NOW HIRING)

Universities of Wisconsin

CRM Administrator

Kenosha, WI · On-site

$55K - $60K/yr

Position Title: CRM Administrator Job Category: Academic Staff Employment Type: Regular Job Profile ... Working knowledge of a student information database system, such as PeopleSoft * Knowledge and ...

SAIC

Knowledge Management Program Analyst

Norfolk, VA · On-site

The role involves managing and supporting knowledge management systems, particularly SharePoint ... Administer a system to track the completion of mandatory annual training for all contractor ...

Analygence

Knowledge Management Analyst

Hampton, VA · On-site

We have an immediate opportunity for a Knowledge Management Analyst located at Langley AFB. In this ... Perform administrator functions,update SharePoint and web sites to ensure they are current, assist ...

smcnorthamerica

CRM Administrator

Noblesville, IN

The Global CRM Administrator will be the primary resource for troubleshooting and resolving CRM ... Write and manage knowledge base articles and enhancement release notes to be used for CRM support ...

smcnorthamerica

CRM Administrator

Noblesville, IN

The Global CRM Administrator will be the primary resource for troubleshooting and resolving CRM ... Write and manage knowledge base articles and enhancement release notes to be used for CRM support ...

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As of Jun 29, 2026, the average hourly pay for knowledge management administrator in the United States is $37.71, according to ZipRecruiter salary data. Most workers in this role earn between $22.84 and $47.12 per hour, depending on experience, location, and employer.
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Infographic showing various Knowledge Management Administrator job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $78,438 per year, or $37.7 per hour.

CRM Administrator

Universities of Wisconsin

Kenosha, WI • On-site

$55K - $60K/yr

Full-time

Posted 28 days ago

Key responsibilities

  • Manages and maintains user accounts and access permissions to ensure application security within the Admissions CRM system.

  • Leads and oversees technical projects, system enhancements, testing, configuration, and change management related to the CRM system.

  • Communicates with stakeholders and vendors to assess system efficacy, implement improvements, and resolve system issues.

Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.
Position Title:
CRM Administrator
Job Category:
Academic Staff
Employment Type:
Regular
Job Profile:
Application Administrator II
Job Duties:
Reporting to the Director of Admissions, the CRM Administrator provides leadership and oversight of the Admissions Customer Relationship Management (CRM) system, currently Technolutions' Slate Admissions and Enrollment. The administrator shapes and leads the application of Slate governance, strategy, roadmap, and projects; assigns, instructs, and evaluates the work of assigned staff; communicates with school and university stakeholders regarding Slate CRM projects; and manages vendor relationships. The CRM Administrator offers guidance to the admissions team on project management, system needs assessments, system updates, and policies, and provides training and assistance with system issues. The administrator develops and manages queries to create and coordinate the flow of enrollment communications for targeted student populations. Additionally, the CRM Administrator assists the Director of Admissions in developing and implementing plans and initiatives to recruit the student body, administers the undergraduate admission policy, and reviews and determines student eligibility for Wisconsin residency for fee purposes.
Key Job Responsibilities:
  • Creates and updates access permissions and maintains user accounts to maintain application security through user profile management
  • Plans and directs staff implementation of small to medium technical projects related to system as needed
  • Regularly communicates with internal leadership to assess efficacy of system and discuss improvements and new features
  • Recommends application enhancements or changes that may involve custom design, integrations, and third-party products
  • Monitors and maintains performance metrics for application features and recommends and takes corrective/preventive actions
  • Participates in the design, development, and implementation of test and production objects. Defines user requirements and performs configuration, change management, and testing activities
  • Troubleshoots hardware, software, and system problems and resolves issues and questions by working with vendors
  • Develops and maintains documentation related to the system. Communicates system enhancement or changes as needed
  • Participates in the evaluation of vendor software releases and impact
  • Coordinates and monitors updates and the installation of upgrades and patches

Department:
Admissions
Compensation:
$55,000 - $60,000, commensurate with qualifications and experience
Required Qualifications:
  • Experience working with a complex information database system
  • Experience working with a CRM in enrollment services and higher education
  • Ability to manage multiple, competing priorities, communicate effectively in both written and verbal forms, and work independently
  • Ability to train users on computer system processes; ability to support staff for business and technical projects, assignments, and analysis
  • Strong problem-solving and investigative skills. Ability to identify potential errors in processes or reports and determine solutions
  • Effective as a team player and capable of producing high-quality work independently Must be comfortable working in a collaborative, shared leadership environment
  • Experience with using data for analysis and assessment purposes
  • Ability to develop technical documentation and flowcharts

Preferred Qualifications:
  • Master's degree with experience in Management Information Systems, Data Analytics, or related fields
  • Experience using a Customer Relationship Management (CRM) system
  • Working knowledge of a student information database system, such as PeopleSoft
  • Knowledge and experience using Slate
  • Experience in Admissions/student recruitment
  • Experience with higher education marketing
  • Experience determining residency for tuition purposes

Education:
Bachelor Degree
How to Apply:
Please submit your resume and cover letter no later than July 6, 2026, for full consideration. Applications received after July 6 will not be given priority, but the search committee will have the discretion to review.
Contact Information:
For questions regarding submitting your application, please email hrpcekj@uwp.edu.
Legal Notices and Important Information
Employment will require a criminal background check in accordance with the Wisconsin Fair Employment Act. It will also require you and your references to answer questions regarding sexual violence and sexual harassment. (see TC1 - App. 4 and p. 12)
Note: Criminal Background Check - The Department of Workforce Development, Equal Rights Division prohibits employers from using criminal background check information, policies or practices that have a "disparate impact" and is not "job-related and consistent with business necessity" in hiring decisions. All information used to screen or hire job applications should relate to the duties of the job.
Reasonable Accommodations
It is the policy of UW-Parkside to provide reasonable accommodation to qualified applicants with disabilities. If you need assistance or accommodation in applying because of a disability, please contact the Office of Human Resources at 262-595-2204. Employment opportunities will not be denied because of the need to provide reasonable accommodation for a qualified individual with a disability.
Parkside Crime Statistics Report
In compliance with the Clery Act of 1998, the University of Wisconsin Parkside Crime Statistics Report is available here. Call the UW-Parkside Campus Police Office at (262) 595-2455 for a paper copy of the annual report.
Transcript Requirement
Please note: Transcriptions will be required upon hire.
UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.

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