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Knowledge Base Jobs in Arizona (NOW HIRING)

Inserso

Service Desk Technician Level I

Chandler, AZ · On-site

Follow the knowledge base and priority matrix for issue resolution. * Remote diagnostics and troubleshooting client workstations. * Respond to general inquiries and non-technical questions.

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All JobsKnowledge Base JobsKnowledge Base Jobs in Arizona

Knowledge Base information

See Arizona salary details

$41.5K

$105K

$174.7K

How much do knowledge base jobs pay per year?

As of Jul 11, 2026, the average yearly pay for knowledge base in Arizona is $105,015.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $125,800.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of a Knowledge Base Specialist?

A Knowledge Base Specialist’s daily tasks often include researching, creating, and updating articles or FAQs to ensure documentation is clear and current. They collaborate closely with support teams, product managers, and subject matter experts to gather information and address recurring user issues. Regular quality audits, monitoring user feedback, and optimizing content for searchability are also key parts of the role. This position requires balancing multiple projects and adapting documentation as products or services evolve, contributing directly to enhanced customer satisfaction and team efficiency.

What skill pays $100 an hour?

In the context of a knowledge base or related roles, skills such as advanced technical writing, expert-level data analysis, or specialized software development can command hourly rates of $100 or more. These positions often require extensive experience, certifications, or niche expertise, and may involve freelance consulting or contract work.

What is an example of a knowledge based career?

A knowledge base career typically involves roles such as technical writer, knowledge manager, or information specialist, where individuals create, organize, and maintain informational content. These roles often require strong research skills, familiarity with content management systems, and attention to detail.

What are the key skills and qualifications needed to thrive in the Knowledge Base position, and why are they important?

To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.

How to make 10000 a month with no degree?

A Knowledge Base role typically involves creating, managing, and updating informational content, which can be lucrative if you develop specialized expertise or freelance your services. Building skills in technical writing, SEO, and content management tools can help increase earning potential, but reaching $10,000 a month often requires experience, a strong portfolio, or multiple income streams such as consulting or creating digital products.

What are knowledge-based jobs?

Knowledge-based jobs involve roles that require specialized knowledge, expertise, and analytical skills, often in fields like information technology, research, or education. These jobs typically demand continuous learning, problem-solving abilities, and proficiency with relevant tools or software.

What does a Knowledge Base job involve?

A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.

What are the most commonly searched types of Knowledge Base jobs in Arizona? The most popular types of Knowledge Base jobs in Arizona are:
What are popular job titles related to Knowledge Base jobs in Arizona? For Knowledge Base jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Knowledge Base jobs in Arizona look for? The top searched job categories for Knowledge Base jobs in Arizona are:
Knowledge Base jobs near you
Infographic showing various Knowledge Base job openings in Arizona as of July 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $105,015 per year, or $50.5 per hour.
Knowledge Centered Service Analyst II (Multiple Positions)

Knowledge Centered Service Analyst II (Multiple Positions)

University of Arizona

Tucson, AZ • Remote

Other

Posted 4 days ago

University Of Arizona rating

7.2

Company rating: 7.2 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

342nd of 552 rated colleges and universities

Job description

  • Validate and approve edits to knowledge base articles (KAs) submitted by publishing contributors applying the principles and guidelines of Knowledge Centered Service (KCS). Create and improve knowledge base and service catalog content directly. Manage complex feedback follow ups for the knowledge base. Apply established KCS team best practices for managing feedback.
  • Coach and train other KCS coaches preparing them to teach others how to effectively practice KCS. Coach candidates and contributors directly. Assist KCS team with maintaining training content in the learning management system (D2L Brightspace) with a focus on building quizzes and assignments to confirm learning objectives are met.
  • Attend, participate in or lead a variety of meetings: KCS coaching and training sessions, weekly team meetings, KCS consultations, 1on1s, and professional development.
  • Provide exceptional customer support via phone and chat, diagnosing and resolving technical challenges with precision and empathy.
  • Analyze support interactions to enhance Service Desk knowledge management and training effectiveness.

Knowledge, Skills, and Abilities

  • Excellent writing and editing skills in English.
  • Excellent customer service skills.
  • Ability to work effectively as part of a team.
  • Effective time management skills and ability to handle multiple priorities.
  • Ability to communicate effectively, both verbally and in writing, in English.
  • Knowledge of computers, networks, and remote troubleshooting techniques.

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