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Knowledge Base Manager Jobs in Illinois (NOW HIRING)

Advyzon

Associate Client Portfolio Manager

Lisle, IL · On-site

Contribute to Client Portfolio Management team knowledge base, especially third party strategists and strategies * Develop and enhance knowledge of financial markets, investment products, asset ...

Advyzon

Associate Client Portfolio Manager

Lisle, IL · On-site

Contribute to Client Portfolio Management team knowledge base, especially third party strategists and strategies * Develop and enhance knowledge of financial markets, investment products, asset ...

360 IT Professionals

murex support analyst

Chicago, IL · On-site

Contribute to customer and support analyst "how to" documentation, knowledge base articles, and internal troubleshooting guides. * Ability to prioritize tasks and manage time effectively under time ...

Sourcebooks

Technical Support Specialist 1

Naperville, IL · On-site

$23 - $25/hr

Create and maintain internal and user-facing knowledge base articles for commonly reported issues ... Ability to manage multiple priorities in a fast-paced environment * Strong customer-service mindset ...

United Airlines

Senior Knowledge Graph Developer

Chicago, IL · On-site

$56.25 - $74.25/hr

Establish best practices for graph data quality, lineage, access control, and metadata management ... The base pay range for this role is $112,480.00 to $146,540.00. The base salary range/hourly rate ...

Baird

Knowledge Services Operations Assistant

Chicago, IL · On-site

$25 - $33/hr

Maintain data integrity across CRM and internal systems through accurate entries and regular ... Bonus potential up to 8.5% of base pay * Compensation and bonus are commensurate with experience ...

VML

Account Manager

Chicago, IL · On-site

... knowledge base. The Account Manager plays a critical role in supporting the District Account Team ... and the day-to-day activities required to effectively and efficiently execute yearly marketing ...

twentysix

Account Manager

Chicago, IL · On-site

... knowledge base. The Account Manager plays a critical role in supporting the District Account Team ... and the day-to-day activities required to effectively and efficiently execute yearly marketing ...

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All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Illinois

Knowledge Base Manager information

See Illinois salary details

$23.7K

$57.7K

$112.4K

How much do knowledge base manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for knowledge base manager in Illinois is $57,681.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $66,400.00 per year, depending on experience, location, and employer.

What is a knowledge base manager?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a knowledge base manager?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What are some common challenges faced by a knowledge base manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's knowledge management system, ensuring information is accurate, accessible, and up-to-date. They often collaborate with content creators, use tools like content management systems, and may analyze user feedback to improve the knowledge base's effectiveness.

What are popular job titles related to Knowledge Base Manager jobs in Illinois?

For Knowledge Base Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Manager jobs in Illinois look for?

The top searched job categories for Knowledge Base Manager jobs in Illinois are:

What cities in Illinois are hiring for Knowledge Base Manager jobs?

Cities in Illinois with the most Knowledge Base Manager job openings:

Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $57,681 per year, or $27.7 per hour.

Tier 1 Help Desk / Application Support Specialist

Downers Grove, IL • On-site

Alert IT Solutions
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Alert IT Solutionsexternal

Full-time

Re-posted 3 days ago

Job description

Alert IT Solutions Inc. Awarded Multi-Year, Multi-Million Dollar Contract by State of Illinois for IT Professional Services

 

Established in 1994, Alert IT Solutions, Inc. is a trusted leader providing specialized IT project resourcing, and consulting services to government agencies in the State of Illinois. With over 25 years of relevant experience in the Information Technology industry, Alert IT Solutions, Inc. has built enduring relationships with State of Illinois agencies.

Please learn more about us on www.alertitsolutions.com

 

Job Title: Tier 1 Help Desk / Application Support Specialist

Location: Alert IT Solutions Inc. 6900 Main Street, Suite 204, Downers Grove, IL (Onsite)

Client: Illinois Department of Public Health (IDPH)

 

Overview

Support a Critical Public Health System for the State of Illinois

Alert IT Solutions Inc. is seeking a Tier 1 Help Desk / Application Support Specialist to support the Illinois Department of Public Health (IDPH) on the Long-Term Care Licensing System (LLCS) project.

The LLCS system is a Salesforce-based cloud platform integrated with Okta, used by IDPH staff and licensed long-term care facilities across Illinois to manage licensing, compliance, and facility information.

This role is ideal for someone who enjoys helping users, troubleshooting web applications, and working in a mission-driven public sector environment.

 

What You Will Do

As a Tier 1 Support Specialist, you will serve as the first point of contact for system users, ensuring they receive timely assistance and positive support experience.

Responsibilities include:

  • Provide Tier-1 help desk support for the LLCS application portal
  • Assist users with:
  • System login and access issues
  • Navigating the application portal
  • Submitting licensing information
  • Uploading documents and completing workflows
  • Searching and updating facility records
  • Troubleshoot basic application issues and user errors
  • Document and track issues in a ticketing system
  • Escalate complex technical issues to Tier-2 / Tier-3 support teams
  • Create and maintain knowledge base articles and user guides
  • Communicate professionally with IDPH staff and external facility users

 

Required Qualifications

  • 5+ years of Help Desk / Application Support experience
  • Experience supporting web-based applications
  • Strong customer service and communication skills
  • Experience using ticketing systems (ServiceNow, Jira, Zendesk, etc.)
  • Ability to document issues and troubleshooting steps clearly

Preferred Qualifications

  • Experience supporting Salesforce applications
  • Familiarity with Okta or identity management systems
  • Experience supporting government or healthcare applications
  • Experience writing user documentation or knowledge base articles