ZipRecruiter

Log In

1

Knowledge Base Manager Jobs in Chicago, IL (NOW HIRING)

Uber

Manager, People Solutions & Knowledge

Chicago, IL · On-site +1

The People Solutions & Knowledge team drives a scalable, knowledge-first employee experience by ... The base salary range for this role is USD$137,000 per year - USD$152,000 per year.For San ...

DocuSign

GTM Systems Manager

Chicago, IL · On-site +1

Experience with support ticketing systems, documentation tools, and knowledge base management Preferred * Gong platform certification or equivalent advanced training * AI literacy and familiarity ...

Advyzon

Customer Education Specialist

Chicago, IL · On-site +1

Familiarity with learning management systems (LMS), knowledge base tools, or content platforms is a plus Preferred Skills * Experience in SaaS, fintech, or platform-based products * Data-driven ...

Advyzon

Customer Education Specialist

Chicago, IL · Remote

Familiarity with learning management systems (LMS), knowledge base tools, or content platforms is a plus Preferred Skills * Experience in SaaS, fintech, or platform-based products * Data-driven ...

next page

Showing results 1-20

All JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Chicago, IL

Knowledge Base Manager information

See Chicago, IL salary details

$25.2K

$61.3K

$119.5K

How much do knowledge base manager jobs pay per year?

As of Jun 29, 2026, the average yearly pay for knowledge base manager in Chicago, IL is $61,319.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $70,600.00 per year, depending on experience, location, and employer.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in organizations seeking digital transformation.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the 7 levels of knowledge management?

The 7 levels of knowledge management typically refer to stages such as knowledge creation, capture, organization, sharing, utilization, refinement, and retention. As a Knowledge Base Manager, understanding these levels helps in developing effective strategies for managing organizational knowledge and ensuring information is accessible and useful for users and teams.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in content management systems or data analysis can earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's internal or customer-facing knowledge repositories. They ensure information is accurate, accessible, and up-to-date, often using tools like content management systems and collaborating with support, technical, or product teams. Strong organizational skills and familiarity with knowledge management software are essential for this role.
What are popular job titles related to Knowledge Base Manager jobs in Chicago, IL? For Knowledge Base Manager jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Chicago, IL look for? The top searched job categories for Knowledge Base Manager jobs in Chicago, IL are:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Chicago, IL as of June 2026, with employment types broken down into 68% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,319 per year, or $29.5 per hour.
Manager, People Solutions & Knowledge

Manager, People Solutions & Knowledge

Uber

Chicago, IL • On-site

Full-time

Retirement

Posted 16 days ago

Key responsibilities

  • Define and execute the strategy for how the People team leverages ServiceNow to deliver a scalable, knowledge-driven employee support experience, including service catalog and workflow design.

  • Establish and govern global knowledge standards to improve searchability, AI readiness, and self-service resolution.

  • Oversee platform governance including access controls, role design, and audit readiness to ensure compliance, consistency, and operational integrity.

Uber rating

6.9

Company rating: 6.9 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

4th of 9 rated taxi private hire

Job description

About the Role
The People Solutions & Knowledge team drives a scalable, knowledge-first employee experience by optimizing how employees interact with HR services through ServiceNow and AI-enabled self-service. The team leads global initiatives across service design, knowledge strategy, and platform governance to simplify support, improve resolution times, and enable seamless digital experiences. In this role, the candidate will shape how employees access and experience People services at scale, directly influencing efficiency, consistency, and overall employee satisfaction.
What You'll Do
- Define and execute the strategy for how the People team leverages ServiceNow to deliver a scalable, knowledge-driven employee support experience, including service catalog and workflow design.
- Establish and govern global knowledge standards to improve searchability, AI readiness, and self-service resolution.
- Partner cross-functionally with HR, IT, and platform teams to align People Operations processes with system capabilities, ensuring seamless service delivery and adoption.
- Drive AI-enabled initiatives such as virtual agent, automated triage, and guided workflows to enhance the digital employee experience and reduce manual support.
- Oversee platform governance including access controls, role design, and audit readiness to ensure compliance, consistency, and operational integrity.
Basic Qualifications
- 5+ years in People Operations, HR Technology, or Service Management.
- Proven experience managing ServiceNow (HRSD) or similar system, from a functional perspective.
- 3+ years experience leading people
Preferred Qualifications
- Ability to manage a roadmap and influence stakeholders across HR and IT.
- Comfortable interpreting complex dashboards to drive operational changes.
- Prior experience managing content and optimizing for high case deflection
For Chicago, IL-based roles: The base salary range for this role is USD$123,000 per year - USD$136,500 per year.
For New York, NY-based roles: The base salary range for this role is USD$137,000 per year - USD$152,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$137,000 per year - USD$152,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link [https://jobs.uber.com/en/benefits](https://jobs.uber.com/en/benefits).
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A).
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

What Uber employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply