ZipRecruiter

Log In

1

Knowledge Base Manager Jobs in Illinois (NOW HIRING)

Sysco Northeast Rdc

Senior Tax Manager

Woodridge, IL · On-site

$100 - $125/hr

Responsible for maintaining current knowledge base for laws pertaining to Federal and State taxes ... Manage, train and develop direct reports to enhance their career development. #J-18808-Ljbffr

Edward Don & Company

Senior Tax Manager

Woodridge, IL · On-site

$110K/yr

Responsible for maintaining current knowledge base for laws pertaining to Federal and State taxes ... Manage, train and develop direct reports to enhance their career development. #LI-EJ1

Power Monitors, Inc

Technical Support Manager

Virginia, IL · On-site

$100 - $125/hr

Technical Support Manager Location: Mt. Crawford, VA Department: Technical Support Reports To: VP ... Create and maintain internal technical documentation and knowledge base content. * Identify process ...

Crusader Community Health

Dental Hygienist

Rockford, IL · On-site

$31.47 - $50.35/hr

If you are looking for a position that will challenge your skills and expand your knowledge base ... This position reports to the Dental Unit Manager and subsequently the Dental Department Chair.

Advyzon

Client Portfolio Manager

Lisle, IL · On-site

Contribute to Client Portfolio Management team knowledge base, especially third party strategists and strategies * Develop and enhance knowledge of financial markets, investment products, asset ...

Advyzon

Client Portfolio Manager

Lisle, IL · On-site

$150 - $200/hr

Contribute to Client Portfolio Management team knowledge base, especially third party strategists and strategies * Develop and enhance knowledge of financial markets, investment products, asset ...

Advyzon

Client Portfolio Manager

Lisle, IL · On-site

Contribute to Client Portfolio Management team knowledge base, especially third party strategists and strategies * Develop and enhance knowledge of financial markets, investment products, asset ...

Info Way Solutions

Salesforce Developer/ Architect

Chicago, IL · On-site

$57.25 - $75.75/hr

Responsibilities : • Extensive knowledge of Service Cloud features, including case management, knowledge base, and the Service Console. • Deep understanding of MIAW configuration options, chat ...

Info Way Solutions

Salesforce Developer/Architect

Chicago, IL · On-site

$57.25 - $75.75/hr

Responsibilities : • Extensive knowledge of Service Cloud features, including case management, knowledge base, and the Service Console. • Deep understanding of MIAW configuration options, chat ...

previous pagenext page

Showing results 21-40

All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Illinois

Knowledge Base Manager information

See Illinois salary details

$23.7K

$57.7K

$112.4K

How much do knowledge base manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for knowledge base manager in Illinois is $57,681.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $66,400.00 per year, depending on experience, location, and employer.

What is a knowledge base manager?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a knowledge base manager?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What are some common challenges faced by a knowledge base manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's knowledge management system, ensuring information is accurate, accessible, and up-to-date. They often collaborate with content creators, use tools like content management systems, and may analyze user feedback to improve the knowledge base's effectiveness.

What are popular job titles related to Knowledge Base Manager jobs in Illinois?

For Knowledge Base Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Manager jobs in Illinois look for?

The top searched job categories for Knowledge Base Manager jobs in Illinois are:

What cities in Illinois are hiring for Knowledge Base Manager jobs?

Cities in Illinois with the most Knowledge Base Manager job openings:

Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $57,681 per year, or $27.7 per hour.

Automotive Technical Services Associate (57231)

Albion, IL

PREMIUM GUARD INCORPORATED
Motor Vehicle Manufacturing • 1 - 10 employees
Learn more about PREMIUM GUARD INCORPORATEDexternal

Full-time

Re-posted 17 days ago

Job description

Position Summary

The Automotive Technical Services Associate serves as the first point of contact for customer and internal technical product support. This role assists professional technicians, DIY customers, distributors, retailers, and internal teams with product troubleshooting, installation questions, application confirmation, product operation, and general technical inquiries related to automotive aftermarket replacement parts. The Associate gathers technical information, documents customer interactions, resolves routine technical issues, and escalates complex concerns to the appropriate departments.

Key ResponsibilitiesTechnical Support
  • Respond to customer and internal technical inquiries via phone, email, and customer support platforms.
  • Troubleshoot routine installation, operation, performance, and application-related concerns.
  • Confirm product applications using approved catalog resources.
  • Assist customers in selecting the correct replacement part.
  • Research and respond to product interchange requests.
  • Provide guidance on installation procedures and product operation.
  • Escalate complex issues to Catalog, Product, Engineering, Quality, or Claims.
  • Document customer interactions and technical findings.
Knowledge Management
  • Maintain and update the technical knowledge base with common questions and solutions.
  • Assist with FAQs, installation guides, and customer support documentation.
  • Identify opportunities to improve technical support resources.
Required Qualifications
  • High school diploma or equivalent; automotive technical education preferred.
  • 2+ years of automotive aftermarket experience.
  • Experience as an automotive parts counter professional, service advisor/service writer, automotive technician, or automotive customer support representative.
  • Strong automotive mechanical aptitude.
  • Working knowledge of filtration, cooling, ignition, steering, wiper systems, and other common aftermarket replacement parts.
  • Familiarity with automotive catalog systems and electronic parts lookup tools.
  • Strong communication, customer service, and organizational skills.
  • Proficiency with Microsoft Office and customer support software.
Preferred Qualifications
  • ASE Certification(s).
  • Experience supporting customers by phone or email.
  • Experience with Zendesk or similar customer support platforms.
  • Experience contributing to technical documentation or knowledge base content.

Apply