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Knowledge Base Manager Jobs in Georgia (NOW HIRING)

Cortavo

Hardware Technician

Atlanta, GA

... Knowledge Base guidelines. * Ensure accurate documentation of all hardware deployments in relevant systems. * Manage IT inventory, ensuring proper asset tracking and adherence to SOPs. * Visit ...

ExpertHiring

Tax Manager #ESF3595

Atlanta, GA

$104K - $156K/yr

Desire and ability to expand their tax technical knowledge base through thoughtful questions and collaborative projects. * Ability to manage high-volume compliance work with accuracy and attention to ...

Ruth's Chris Steak House

General Manager

Alpharetta, GA · On-site

... knowledge base. • Integrity, accountability and an uncompromising commitment to excellence. • A natural passion for hospitality and a keen attention to details. If you're driven to be the best ...

Ruth's Chris Steak House

General Manager

Kennesaw, GA · On-site

... knowledge base. • Integrity, accountability and an uncompromising commitment to excellence. • A natural passion for hospitality and a keen attention to details. If you're driven to be the best ...

Ruth's Chris Steak House

General Manager

Atlanta, GA · On-site

... knowledge base. • Integrity, accountability and an uncompromising commitment to excellence. • A natural passion for hospitality and a keen attention to details. If you're driven to be the best ...

Ruth's Chris Steak House

General Manager

Atlanta, GA · On-site

... knowledge base. • Integrity, accountability and an uncompromising commitment to excellence. • A natural passion for hospitality and a keen attention to details. If you're driven to be the best ...

Koch

Technical Writer

Atlanta, GA · On-site

Responsibilities : • Organize and build a searchable Zendesk knowledge base from existing ... for managing public-facing docs Company : Based in Wichita, Kansas, Koch is one of the largest ...

innovitusa

ServiceNow Administrator

Atlanta, GA · On-site

Knowledge Management : Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability. Implementation & Integration: Perform full lifecycle ...

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All JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Georgia

Knowledge Base Manager information

See Georgia salary details

$20.7K

$50.3K

$97.9K

How much do knowledge base manager jobs pay per year?

As of Jun 23, 2026, the average yearly pay for knowledge base manager in Georgia is $50,262.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $57,800.00 per year, depending on experience, location, and employer.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in organizations seeking digital transformation.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the 7 levels of knowledge management?

The 7 levels of knowledge management typically refer to stages such as knowledge creation, capture, organization, sharing, utilization, refinement, and retention. As a Knowledge Base Manager, understanding these levels helps in developing effective strategies for managing organizational knowledge and ensuring information is accessible and useful for users and teams.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in content management systems or data analysis can earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's internal or customer-facing knowledge repositories. They ensure information is accurate, accessible, and up-to-date, often using tools like content management systems and collaborating with support, technical, or product teams. Strong organizational skills and familiarity with knowledge management software are essential for this role.
What are popular job titles related to Knowledge Base Manager jobs in Georgia? For Knowledge Base Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Georgia look for? The top searched job categories for Knowledge Base Manager jobs in Georgia are:
What cities in Georgia are hiring for Knowledge Base Manager jobs? Cities in Georgia with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Georgia as of June 2026, with employment types broken down into 1% As Needed, 64% Full Time, 32% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $50,262 per year, or $24.2 per hour.

Hardware Technician

Cortavo

Atlanta, GA

Full-time

Posted 23 days ago

Job description


Job Overview:
We are seeking a motivated and tech-savvy Hardware Technician to join our IT team. This individual will be responsible for supporting our clients by handling inbound support calls, provisioning hardware, maintaining IT inventory, and documenting processes. The ideal candidate has strong organizational skills, attention to detail, and a customer-focused mindset.
This position reports directly to the Service Delivery Team Lead
Responsibilities:
Hardware Provisioning
  • Install, configure, and maintain hardware and software for clients following company SOPs and Knowledge Base guidelines.
  • Ensure accurate documentation of all hardware deployments in relevant systems.
  • Manage IT inventory, ensuring proper asset tracking and adherence to SOPs.
  • Visit customer locations as needed to set up hardware systems according to standard procedures.

Level 1 Service Desk
  • Answer inbound calls and emails, create initial tickets, and escalate issues as necessary.
  • Provide basic technical support to end-users, including troubleshooting hardware, software, and network issues.
  • Collaborate with team members to identify and implement IT process improvements.
  • Assist IT team with projects such as system upgrades, network management, and security initiatives.
  • Maintain professionalism when interacting with clients and internal staff.

Documentation
  • Maintain and update customer records in systems such as Autotask, IT Glue, and monday.com.
  • Follow company SOPs and KBS when creating or updating documentation.
  • Create and update knowledge base articles based on experiences resolving tickets.
  • Assist in training and supporting peers on hardware and service desk procedures.

Required Skills & Qualifications:
  • High school diploma or equivalent; pursuing or completed degree in Information Technology, Computer Science, or related field preferred.
  • Basic understanding of computer hardware, software, and networking concepts.
  • Familiarity with Microsoft Office Suite and operating systems such as Windows and macOS.
  • Strong written and verbal communication skills; empathetic customer service approach.
  • Detail-oriented, with excellent organizational and time management abilities.
  • Ability to work independently and collaboratively in a team environment.
  • Excellent organizational, time management, and multitasking capabilities.
  • Valid drivers license with a clean driving record.

Preferred Qualifications:
  • Available to consistently work up to 40 hours a week
  • Knowledge of cybersecurity principles and best practices.
  • Familiarity with cloud services such as AWS, Azure, or Google Cloud.
  • Understanding of database management systems.

Estimated Usage of Time:
  • 50% - Hardware provisioning, setup, and maintenance following SOPs (~20 hours/week)
  • 40% - Answering calls/emails and working alongside the team to resolve any issues that arise (~16 hours/week)
  • 10% - Knowledge Base Documentation (~2 hours/week)

Benefits:
  • Gain practical experience in a professional IT environment.
  • Mentorship and training from experienced IT professionals.
  • Opportunity to work on impactful IT projects.
  • Networking opportunities within the industry.

Work Environment:
  • Weekday Schedule: Monday thru Friday, 9am-6pm or 8 am- 5 pm
  • Must have reliable transportation.
  • Must be able to lift 30 pounds.
  • Must be able to stand for 1+ hour periods.
  • Competitive salary, as well as employer contributed health benefits
  • Access to a Company cell phone plan
  • A seat on an energetic team that collaborates and pushes each other to be better
  • A fast-paced, but cooperative environment with endless potential for growth
  • Celebration events for team and Company successes throughout the year