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Cortavo

15 Cortavo Jobs Hiring Near You

Cortavo

Senior Account Manager

Atlanta, GA · Hybrid

$70K/yr

Job Overview Cortavo is seeking a highly motivated Sr. Account Manager who thrives on building strong client relationships, delivering high satisfaction, and driving long-term growth within our ...

Cortavo

Senior Account Manager

Atlanta, GA · On-site

$70K/yr

Job Overview Cortavo is seeking a highly motivated Sr. Account Manager who thrives on building strong client relationships, delivering high satisfaction, and driving long-term growth within our ...

Cortavo

Field Engineer

Atlanta, GA · On-site

The Field Engineer represents Cortavo directly with clients and their end users, and is expected to demonstrate technical proficiency, clear communication, and an ability to adapt to evolving needs ...

Cortavo

Technical Project Coordinator

Atlanta, GA · Hybrid

The Technical Project Coordinator will interact daily with the Cortavo support teams to: * Drive project activities by working with our Service Desk, Field Services, and Engineering departments

Cortavo

Field Engineer

Atlanta, GA · Hybrid

The Field Engineer represents Cortavo directly with clients and their end users, and is expected to demonstrate technical proficiency, clear communication, and an ability to adapt to evolving needs ...

Cortavo

Technical Project Coordinator

Atlanta, GA · On-site

The Technical Project Coordinator will interact daily with the Cortavo support teams to: * Drive project activities by working with our Service Desk, Field Services, and Engineering departments

Cortavo

Service Desk Analyst II

Atlanta, GA · Hybrid

$19.75 - $27/hr

Responsibilities: * Assist Cortavo end users with various desktop support related questions, such as setting up Outlook, OneDrive, access via Remote Desktop, printer configurations, internet issues ...

Cortavo

Sales Representative

Atlanta, GA · On-site +1

As a Cortavo Sales Representative, you will be responsible for identifying and closing services revenue opportunities with prospective clients. In this hunting role, you will be required to quickly ...

Cortavo

MSP Project Management Leader

Atlanta, GA · On-site

$120 - $160/hr

The Project Management Leader is responsible for leading Cortavo's Project Management team and ensuring the successful delivery of customer implementations and professional services projects. This ...

New

Cortavo

MSP Project Management Leader

Atlanta, GA · Hybrid

The Project Management Leader is responsible for leading Cortavo's Project Management team and ensuring the successful delivery of customer implementations and professional services projects. This ...

Cortavo

Systems Engineer I

Atlanta, GA · On-site

We are seeking an experienced Systems Engineer I to join the Cortavo team. With over 5 years of professional experience, the ideal candidate will bring in-depth knowledge of Microsoft technologies ...

Cortavo

MSP Project Management Leader

Atlanta, GA · On-site

The Project Management Leader is responsible for leading Cortavo's Project Management team and ensuring the successful delivery of customer implementations and professional services projects. This ...

New

Cortavo

Service Delivery Team Lead

Atlanta, GA · On-site

Job Overview: The Service Delivery Team Lead supports day-to-day operations across the Service Delivery team. This role focuses on queue oversight, coaching, team performance, process adherence, and ...

Cortavo

Service Delivery Team Lead

Atlanta, GA · On-site

$15.50 - $20.25/hr

Job Overview: The Service Delivery Team Lead supports day-to-day operations across the Service Delivery team. This role focuses on queue oversight, coaching, team performance, process adherence, and ...

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Cortavo Jobs Information

Infographic showing various job openings at Cortavo in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 46% Physical, 46% Hybrid, and 8% Remote job distribution.

Senior Account Manager

Cortavo

Atlanta, GA • Hybrid

$70K/yr

Full-time

Medical, PTO

Re-posted 12 days ago

Job description

Job Overview:

Job Overview

Cortavo is seeking a highly motivated Sr. Account Manager who thrives on building strong client relationships, delivering high satisfaction, and driving long-term growth within our managed IT services portfolio. This pivotal role combines trusted client advisement with strategic revenue generation, playing a key role in our customer retention and expansion efforts. As the primary point of contact for our valued customers, you'll be responsible for ensuring a seamless and exceptional experience throughout the entire client lifecycle. You will work closely with internal teams including project management, service delivery, and engineering, to proactively resolve customer needs, align solutions with business goals, and continually exceed client expectations. Proven experience managing strategic or VIP client accounts with a strong focus on delivering proactive, value-driven strategies that strengthen relationships and drive long-term retention is a must. The Sr. Account Manager must be able to identify opportunities, anticipate client needs, and translate business goals into actionable plans that consistently demonstrate measurable value to the client. This role is both client-focused and sales-driven. You'll actively manage renewals, generate service quotes, and identify upsell and cross-sell opportunities that bring added value to customers. Your success will be measured by your ability to drive revenue growth, increase retention, and cultivate loyal advocates who are eager to provide reviews and referrals.
This role reports directly to the Client Success Director.
Responsibilities:

Customer Account Management
  • Meet sales targets and revenue goals
    • 90% RENEWAL RATE
    • $45,000 Monthly Hardware & Software Sales (Ramp up Plan TBD)
    • Minimum 1 customer REFERRAL per month
    • Minimum 1 REVIEW per month
  • Leverage technical acumen to identify opportunities for cross-sell and upsell
  • Conduct sales discovery sessions with existing accounts to capture relevant opportunity data for quote creation
  • Deliver Cortavo solutions to decision makers
  • Facilitate in the invoicing and collections process
  • Create customer quotes and invoices for net new hardware or software purchases, projects, and hardware returns or requests as it relates to assigned accounts
  • Partner with the engineering, service delivery, and project management teams to ensure client needs are addressed
  • Assist with support escalation to ensure critical, business impacting issues are organized and resolved as quickly as possible.
  • Develop account plans and strategies as it relates to increased revenue growth
  • Lead 'Executive Business Review' meetings to show customers the ongoing value of their Cortavo services
  • Coordinate onsite client visits or lunches for local clientele
  • Research contacts and accounts for firmographic data and collaborate with marketing on pertinent target messaging
  • Provide consistent feedback to internal Company departments to improve processes
  • Maintain accurate pipeline on a weekly basis
  • Maintain updated knowledge of company sales offerings, products, and services
  • Responsible for documenting activities, next steps, and status of accounts in Salesforce

Customer Contract Renewal
  • Meet customer renewal rate, reviews, and referral goals
  • Lead 'Cortavo in Review' meetings to highlight the ongoing value and impact of Cortavo's services throughout the customer's agreement
  • Prepare technical renewal discovery questions used in the Cortavo in Review renewal meetings to uncover upsell opportunity and solidify the renewal proposal to present to the customer
  • Prepare and effectively sell the Cortavo renewal proposal and/or PowerPoint during renewal proposal meetings
  • Progress renewals from open to closed won
  • Document and update all renewal activities, next steps, contacts, and status of accounts in our CRM

Required Skills and Qualifications
  • Bachelor's degree
  • 4+ years of account management experience
  • Experience with VIP and/or high MRR accounts
  • Technical acumen for end user device sales
  • Ability to effectively communicate and build rapport with C-level executives
  • Excellent active listening skills
  • Impeccable multi-tasking capabilities
  • Ability to work well with others at the Company
  • Exceptional verbal and written communication skills
  • Ability to adapt and strong problem-solving skills
  • Experience with all tools within the Company tech stack
  • Valid driver's license

Tech Stack
  • Salesforce
  • Halo
  • Slack
  • monday.com
  • QuickBooks
  • O365
  • Predictive Index
  • ITGlue
  • Datto

Estimated Usage of Time
  • 65% - Cortavo Customer Account Management (~26 hours/week)
  • 35% - Cortavo Customer Renewal Management (~14 hours/week)
Work Environment
  • Sandy Springs, GA or Bakersfield, CA office as well as remote eligibility
  • Competitive salary, as well as employer, contributed health benefits
  • Paid time off
  • Company cell phone plan
  • A seat on an energetic team that collaborates and pushes each other to be better
  • A fast-paced but cooperative environment with endless potential for growth
  • Hand-on mentoring allowing for personal development and company advancement opportunities
  • Celebration events for team and Company successes throughout the year

Flexible work from home options available.

Employment Type: FULL_TIME

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