Kiosk Manager Jobs (NOW HIRING)

Kiosk Lead – BMG Orlando 

Box Office - Guest Engagement & Ticket Sales

Seasonal Full Time

Blue Man Group Orlando is seeking a dynamic, outgoing, and creative seasonal full time Kiosk Lead to transform our ICON Park ticket kiosk into an exciting and engaging guest experience for the busy summer season.

This is a temporary full time seasonal position running through mid-August, ideal for someone who thrives in high energy environments and enjoys interacting with people from all over the world. This is not a traditional Box Office role. We are looking for someone with personality, energy, and sales instincts who can bring the spirit of Blue Man Group to life in a highly visible public-facing environment. The ideal candidate knows how to naturally connect with people, create curiosity, drive excitement, and motivate a team.

The Kiosk Lead will help evolve the kiosk into a vibrant, interactive destination that captures attention and encourages guests to stop, engage, and ultimately attend the show. We are looking for someone who can create excitement, spark curiosity, and make the kiosk feel alive — someone who can turn a quick interaction into a memorable moment and inspire guests to experience Blue Man Group.

Perfect for someone looking for an exciting summer opportunity in entertainment, tourism, or experiential sales. 

Duties and responsibilities of this position include, but are not limited to: 

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. 

• • Lead and energize the day-to-day kiosk operation at ICON Park;
  • Create a fun, welcoming, high-energy atmosphere that reflects the Blue Man Group brand;
  • Engage passersby in a natural, authentic, and entertaining way;
  • Coach and motivate kiosk staff to become more proactive and guest-focused;
  • Develop creative ideas to increase traffic, visibility, and ticket conversion;
  • Identify opportunities for visual merchandising, activation moments, and guest interaction;
  • Encourage a culture of enthusiasm, initiative, and accountability;
  • Help drive ticket sales performance while maintaining an exceptional guest experience;
  • Collaborate with marketing, operations, and theater leadership on promotions and activations

• • Charismatic, outgoing, and confident interacting with the public;
  • Naturally engaging and comfortable initiating conversation;
  • Creative, resourceful, and full of ideas;
  • Sales-minded with strong instincts for guest engagement and conversion;
  • Positive, self-motivated, and highly energetic;
  • Comfortable leading by example in a fast-paced entertainment environment;
  • Able to motivate others and create team momentum;
  • Passionate about live entertainment, hospitality, experiential marketing, or tourism;
  • Comfortable working outdoors in Florida summer weather for extended periods;
  • Previous experience in sales, promotions, attractions, entertainment, retail leadership, or experiential guest service preferred.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• • Experience in guest service-based industries;
  • Ability to collaborate effectively within a team environment and adapt to changing circumstances;
  • Consistent professional and neat presentation following food safety hygiene guidelines;
  • Comfort working in a high-energy loud, environment with varying temperatures and climates;
  • Ability to stand for extended periods of time;
  • Strong organizational and communication skills;
  • Adhere to and promote all Occupational Safety and Health Administration (OSHA) regulations as they pertain to the safe operation of all elements related to the show; participate in all required health and safety classes and emergency rescue procedure training;
  • Contribute to a safe and positive working environment at all times by adhering to and following all Cirque du Soleil Entertainment Group standards, values, policies and regulations pertaining to safety using equipment and established working methods;
  • Assist other departments when necessary for cross-departmental support;
  • Ability to learn and operate a point-of-sale system and retain operational knowledge;
  • At least two years of previous experience, or in a similar environment;
  • Fluent in English, both written and spoken; Ability to clearly and effectively communicate via headset/radio;
  • Availability to work varied shifts, including weekends and holidays;
  • Ability to perform the essential functions of the job including, but not limited to: climbing, crouching, kneeling, standing, lifting, sometimes for extended amounts of time; lifting at least 50lbs, working with limited to no visibility; Full list of essential functions will be sent in the offer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions;
  • Verification of the right to work in the United States for Cirque du Soleil Entertainment Group, as demonstrated by completion of the Form I-9 upon hire and the submission of acceptable documentation (as noted on the Form I-9) verifying one’s identity and work authorization.

Interested applicants should please apply with a resume and cover letter.

This is a full-time hourly position and has a Competitive Benefits package that includes Medical, Dental, Life Insurance and 401K Plans. The compensation is location-specific and compensation in other geographies may vary. Actual compensation within the pay range will be decided upon elements related, but not limited to: skills, prior relevant experience, and specific work location.

Blue Man Group is a global entertainment phenomenon, known for its award-winning theatrical productions, iconic characters, and multiple creative explorations. Blue Man Group is owned and operated by Cirque du Soleil Entertainment Group.  

Blue Man Group performances are euphoric celebrations of human connection through art, music, comedy, and non-verbal communication. Since debuting at New York’s Astor Place Theatre in 1991, the live show as expanded to additional domestic residencies in Boston, Chicago, and Las Vegas, an international residency in Berlin, and multiple North American and World tours, reaching more than 35 million people worldwide. Blue Man Group is universally appealing to a broad range of age groups and cultural backgrounds, and continually injected with new music, fresh stories, custom instruments, and sensory stimulating graphics.  

Blue Man Group is committed to building a creative and dynamic workplace that celebrates individual differences and diversity and treats everyone with fairness and respect. BMG does not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, gender identity, marital status, veteran status, disability, or any other category protected by federal, state, or local regulations. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.