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Key Account Manager Jobs in West Springfield, MA

RCN Capital LLC

CL Account Manager

South Windsor, CT · On-site

The Account Manager delivers live training sessions, supports account creation and onboarding activities, and maintains detailed onboarding and engagement records within CRM tools. Acting as a ...

ABB

Group Account Manager

Avon, CT · Remote

$163K - $261K/yr

As the Group Account Manager, Meta - Data Center Segment, you will have the opportunity to develop, implement, and manage the account strategy that is focused on share of wallet growth, profitability ...

ABB

Group Account Manager

Bloomfield, CT · Remote

$163K - $261K/yr

As the Group Account Manager, Meta - Data Center Segment, you will have the opportunity to develop, implement, and manage the account strategy that is focused on share of wallet growth, profitability ...

Waste Management

Industrial Account Manager

Windsor, CT · Hybrid

$87K - $95K/yr

Manages existing revenues and develops revenue opportunities within an established geographical ... CHMM or equivalent IV. Physical Requirements Listed below are key points regarding physical demands ...

Waste Management

Industrial Account Manager

Windsor, CT · Hybrid

$87K - $95K/yr

Manages existing revenues and develops revenue opportunities within an established geographical ... CHMM or equivalent IV. Physical Requirements Listed below are key points regarding physical demands ...

HILTI

Account Manager Trainee

Hartford, CT · On-site

$51K - $53K/yr

What's In It for You Our Account Manager Trainees earn between $51,000 - $53,000 base with an 11.5% ... Commitment to Inclusion At Hilti, inclusion is a key focus in how we work, lead, and grow together.

CFS

Account Manager - Tech

Farmington, CT · On-site

$65K - $100K/yr

Cold and warm call key decision makers (managers through C-level executives) as well as conduct in ... Flexible spending and Dependent Care spending accounts. Commuter benefit. * 4 weeks Paid Time Off ...

Yellowstone Landscape

Account Manager

Chicopee, MA

¿Te apasiona el paisajismo? ¿Disfrutas del aire libre maravillándote con la belleza de la naturaleza y el aroma a césped recién cortado? Si respondiste que sí, ¡Yellowstone Landscape podría ...

The Grey Group

Territory Account Manager

Hartford, CT · On-site

... new accounts • Develop strategic plan to increase business • Market encompasses sales to distributors & end users • Reports to Sales Manager • Base salary, commission, car allowance ...

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Key Account Manager information

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$39.9K

$92.2K

$139K

How much do key account manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for key account manager in West Springfield, MA is $92,237.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,700.00 and $110,600.00 per year, depending on experience, location, and employer.

What is a key account manager?

A Key Account Manager (KAM) is a professional responsible for building and maintaining strong relationships with an organization's most important clients, known as key accounts. Their primary role is to understand the clients' needs, provide tailored solutions, and ensure long-term satisfaction and loyalty. Key Account Managers work closely with both the client and internal teams to deliver exceptional service, negotiate contracts, and identify new business opportunities. Their efforts help drive revenue growth and secure strategic partnerships for the company.

What does a key account manager do?

Key account managers cultivate relationships with a company’s most important clients. As the key account manager, you identify the needs of these clients and suggest solutions to achieve their goals. You are the primary point of contact between the client and the company, so earning the client’s trust and resolving problems that arise quickly and efficiently are vital to this position. The primary purpose of this position is to expand the relationship with these clients to help the company grow.

What are the key skills and qualifications needed to thrive as a key account manager, and why are they important?

To thrive as a Key Account Manager, you need strong sales acumen, relationship management skills, and a background in business or a related field, often supported by a bachelor's degree. Familiarity with CRM software like Salesforce, data analysis tools, and sales reporting systems is typically required. Exceptional communication, negotiation, and problem-solving abilities help you build trust and deliver value to key clients. These skills and qualities are crucial for maintaining long-term client partnerships and driving revenue growth for the organization.

How does a key account manager typically collaborate with internal teams to meet client needs?

Key Account Managers work closely with internal teams such as sales, marketing, product development, and customer support to ensure client requirements are understood and met. They act as a bridge, communicating client feedback and expectations to these teams and coordinating efforts to deliver tailored solutions. Regular strategy meetings and status updates are common to align objectives and resolve any challenges quickly. This collaboration is essential for building long-term client relationships and achieving account growth targets.

What is the difference between Key Account Manager vs Sales Executive?

AspectKey Account ManagerSales Executive
Primary FocusManaging key client relationships and strategic accountsGenerating new sales and acquiring new clients
Work EnvironmentLong-term client engagement, account planningActive prospecting, sales pitches, and closing deals
Required CredentialsRelevant sales or business degree, experience in account managementSales or marketing background, often less specialized
Industry UsageCommon in B2B sectors like tech, manufacturing, and servicesWidespread across retail, wholesale, and B2B sales

While both roles involve sales, the Key Account Manager focuses on maintaining and growing existing key accounts through strategic relationship management. In contrast, the Sales Executive primarily seeks new clients and sales opportunities. Understanding these differences helps in choosing the right career path or job search focus.

Is a key account manager a good job?

A key account manager is a professional responsible for maintaining and growing relationships with important clients, often requiring strong communication, negotiation, and strategic skills. The role can offer competitive salaries, opportunities for advancement, and job stability, especially in industries like sales, marketing, and business development.

Is a key account manager a high position?

A key account manager is typically considered a mid- to senior-level role responsible for managing important client relationships and driving sales growth. It often requires strong negotiation, communication skills, and industry knowledge, and can lead to higher management positions within a company.
More about Key Account Manager jobs

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Cities near West Springfield, MA with the most Key Account Manager job openings:

Key Account Manager jobs near you

CL Account Manager

RCN Capital LLC

South Windsor, CT • On-site

Full-time

Retirement

Re-posted yesterday

Job description

RCN Capital is seeking an Account Manager to serve as the primary technical point of contact for new Correspondent Lender (CL) partners throughout the onboarding lifecycle. This role is responsible for guiding clients through system setup, product training, and early adoption to ensure a smooth and successful launch with RCN Capital's technology platforms.
The Account Manager delivers live training sessions, supports account creation and onboarding activities, and maintains detailed onboarding and engagement records within CRM tools. Acting as a liaison between CL partners and internal teams-including Technical Support, Partnership Management, and Technology & Development-this role helps resolve issues, communicate enhancements, and proactively identify opportunities to improve the client experience.
Additionally, the role gathers client feedback to support product and process improvements, manages ongoing client needs as new functionality is released, and represents RCN Capital at industry conferences and CL training events.
Responsibilities:
  • Serve as the tech application point of contact for new CL clients throughout the onboarding lifecycle
  • Schedule and conduct live product training sessions and guide clients through setup, usage and early adoption
  • Assist in the account creation and on-boarding of new CL into the system
  • Maintain detailed records of onboarding progress and client engagement using CRM tools
  • Act as the point of contact and handle customers' individual needs as new functionality and applications are released
  • Gather client feedback during onboarding to inform product improvements and client resources
  • Serve as a liaison between the client and other RCN departments such as Technical Support, Partnership Management, Technology & Development, and others.
  • Proactively identify potential friction points and recommend solutions for a smoother client experience
  • Represent RCN at various industry conferences and CL training groups
  • Additional tasks and projects to align with evolving business needs

Required Skills and Experience:
  • Excellent communication and interpersonal skills, especially when working with technical and non-technical users
  • Highly motivated with strong work ethic
  • Highly organized with strong attention to detail and ability to manage multiple onboarding timelines simultaneously
  • Strong problem-solving skills and a client-first mindset
  • Strong telecommunication skills
  • Proficient in MS Office, specifically Outlook, Word and Excel
  • Adapts well to change and performs successfully in a fast paced environment
  • 1-2 years of experience in a professional, client-focused role, specifically including phone work or cold calling
  • 1-2 years of experience in a business development, sales, or similar role
  • Commensurate educational experience will be considered.

Preferred Skills and Experience:
  • Experience in FinTech, lending software, or mortgage technology platforms
  • Knowledge of software sales preferred
  • Background in sales support, technical support, or implementation roles
  • 1-2 years of experience in the real estate lending, mortgage or banking industry

Education:
  • Associate's degree (required) or Bachelor's degree (preferred) in Business, Communication or related field.

Work Schedule:
  • Full time, 40 hours/week
  • Monday-Friday, 9AM to 6PM
  • Hybrid work model
  • First 90 days onsite for training
  • 2 days/week required onsite after

Why RCN Capital:
  • Growth-oriented environment with opportunities to expand your legal skill set
  • Ongoing training and development
  • Casual dress policy
  • Free food and beverage program
  • Competitive benefits, including 401(k)
  • And many additional perks

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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