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CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries with more than 110,000 employees across 1,500 sites, we are proud to be a Top 5 global 3PL.

Pay Range: $95,000 - $110,000

• Support NORTAM Sr. Quality Manager in a consistent cascade of Quality objectives, targets and performance measurement with a targeted approach to improvement across multiple locations across the United States.
• Support growth by partnering with business development to interpret customer requirements, devise and execute cost‑effective and efficient solutions. Collaborate with operational teams to identify and mitigate risk, eliminate waste, standardize, streamline and improve business processes, and increase operational efficiencies.
• Ensure regulatory compliance as appropriate, strict adherence to customer, legal and location/country & regional QHS&E Management System(s) requirements, and unwavering alignment with CEVA’s Global & NORTAM Framework.
• Develop means to measure and monitor compliance, business development, processes, and QHSE systems for efficiency, reliability, and performance at the location, country, and regional level. Report and present deficiencies, generate and execute correction plans to solve accordingly.
• Ensure coordination with all stakeholders of Customer complaints and Claims Management and related CAPA.
• Perform internal audits with the objective of ensuring compliance with Standards and Customer requirements.

• Partner with Business Development, Operations & Products teams to provide technical guidance/oversight relating to ISO, legal & regulatory requirements, enabling & assisting with strategy development & execution.
• Review RFIs, RFPs, SOW & legal documentation for new customer, partner, or supplier opportunities; identify risk & action; devise solutions and present to stakeholders as applicable.
• Devise cost‑effective, efficient & sustainable solutions to ensure compliance with SOWs, SOPs, legal, regulatory & applicable QHSE management system requirements.
• Coordinate Customer Complaints and Claims and associated CAPA, ensuring timely response to customers.
• Participate, lead efforts, or represent Quality during Business/Management reviews, Risks Analysis, Kaizen/Lean events, internal/external audits; Root Cause Corrective Actions (RCCAs); performance improvement projects, Suppliers Evaluation & Qualifications, Document Control, among others.
• Implement, manage & continually improve location/country & regional QHSE Management Systems; ensuring alignment with the Global & NORTAM Framework; resolve internal & external deficiencies/complaints.
• Manage global reliability & quality tools; perform system validations (as applicable).
• Create, execute & maintain project plans, not limited to quality improvements & implementations or start‑ups.
• Support Global Quality & Healthcare Framework compliance, ISO 9001, ISO 13485, and GDP Certification.

• Minimum 5 years’ experience in Quality Assurance / Compliance.
• ISO 9001 Lead /Internal Auditor certification.
• Experience implementing management Systems & application of international standards (e.g., ISO 9001/ISO 13485, GDP, etc.).
• Proficient with MS Outlook, Word, Project, PowerPoint & SharePoint; advanced proficiency with Excel.
• Extensive experience (2+ years) & application of improvement methodologies (e.g., 5Y, Kaizen, DMAIC, JIT, Poka‑Yoke, etc.).
• Proven change & project management experience relating to a wide range of complex, cross‑functional projects.
• Warehousing, distribution, contract logistics/manufacturing & Value Added Service (VAS) experience.

• Proficient communicator with excellent presentation, written & verbal communication skills.
• Confidently interact with internal / external senior management in a diverse business community.
• Proactive, innovative, creative, strong influence; assumes ownership, responsibility & accountability.
• Knowledge & application of change management principles.
• Ability to manage complex projects, deadlines & stakeholders.
• Strong analytical & problem‑solving skills.
• Foster strong team‑working environments, minimize & manage conflict, cultivate a culture of mutual respect.
• Promote transparent communications to drive quality improvement approaches / team performance.
• Understand & anticipate business needs, manage expectations & meet business objectives.
• Keeps industry and organization knowledge current, promoting innovation & improved service capabilities.

• Master’s Degree.
• Business Intelligence (BI) / Analytical Software; Warehouse Management Systems (WMS).
• Lead or Internal Auditor certification(s): ISO 13485, 45001, 14001, AS9100/9120, TS19649.
• International Air Transport Association (IATA) Dangerous Goods; Hazardous Material (HAZMAT).
• U.S. Food & Drug Administration (FDA); 21 CFR Part 11; Computer System Validation (CSV).
• Good Manufacturing Practices (GMP).
• Global Food Safety Initiative for Storage and Distribution Facilities (GFSI).

With a genuine culture of recognition, we help employees grow, develop and be part of our journey. We offer a benefits package focused on wellbeing, including competitive paid time off, 401(k) with company match, health insurance, and an employee benefits platform with discounts on gym memberships and a range of retail, travel, car and hospitality brands. We also provide tuition reimbursement, flexible paid time off, life and disability insurance, and voluntary benefits such as additional life insurance and critical illness coverage.

CEVA Logistics is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. This includes protection for minorities, females, protected veterans, and individuals with disabilities.