K12 Customer Service Jobs (NOW HIRING)

RESPONSIBILITIES

K12 Advisor (Expert) Role with Red Gold Foodservice Regional Sales Managers (FS RSMs)

• Primary Contact for K12 FS Broker Specialists for assigned states (“backup” contact for other states)
• Work very closely with FS RSMs to develop, execute, and measure K12 market plans & objectives and provide ongoing communication with FS RSMs & FS Broker K12 Specialists
  

Account Management: Cultivating Existing Customers / New Customers / Relationship Building

• Sales Goals: New Items at Existing Accounts; Growth of Current Items; New Accounts/ New Items
• Direct Ship Accounts within assigned territory to insure Order Accuracy/ Pricing/ Etc.
• Operators / School Districts: Cultivate relationships with Top 100+ Districts in Region and/or Top 5 School Districts in Markets with limited Top 100+ Districts
  

Contract Negotiations/ Bids & RFPs for Commodity & Commercial K12 Accounts

• Works closely with Red Gold HQ  bid support team 

Commodity Processing Program Management of Assigned Customers / Region / States

• Commodity Processing Management (Broker Market Level / District Level / State DA) 

Business Building Activities > Participates & Initiates & Manages Spending Analysis

• K12 Food Show Participation – National / State / Local / Out of Territory – some weekends mandatory
• K12 Broker & Customer Training / Workshops
• Local / Regional / State SNA & K12 Organizations – leadership roles / workshops / participation

Internal Account & Market Management / Spending /Bids/ Pricing Changes/ Time Mgmt./ Travel

Education/ K12 Segment Specific Knowledge / Customized Menu Solution Selling to Key Programs

• Demonstrates a working knowledge of the USDA Child Nutrition Programs (NSLP, SBP, SFSP, CACFP, FFVP, etc.) and how our products fit the programs
• SNS Certification preferred; option to work towards certification within 2 years of hire date

EDUCATION AND EXPERIENCE

• 4 year college degree (Bachelor’s) – Marketing / Management / Nutrition / Liberal Arts
• 3 -5 years in food service sales or a food service related position
• 2- 4 years of K12 /Education sales or operations experience preferred
• SNS Credentials preferred; however, exam can be taken within 24 months of employment
• MBA or Master’s Degree optional
• FS Broker management experience beneficial & preferred
• Interpersonal Skills related to effective relationship building (customer references )

KNOWLEDGE, SKILLS, AND ABILITIES

• Highly Effective written communication skills 
• Training Strengths / Strong Presentation Skills
• Computer Proficiency – Microsoft Office Software / Good proficiency in Excel & PowerPoint & Word
• Other Computer Programs – AFS/TradePro / Other Data Tracking Software Applications
• Key Attributes: Striving / Order / Influence / Intuitive / Proactive /  Confident / Articulate
• Detail oriented – bids and contracts
• Professional – attire & manner
• Ability to delegate to non-subordinates / influence broker partners
• Ability to follow delegated directions and protocol.
• Good listening skills /  Good follow-up skills
• Willingness to learn new approaches and ability to execute Red Gold K12 Marketing strategy
• Ability to work in a team environment and be a team player when needed

SUPERVISORY RESPONSIBILITIES

Direct: None

Indirect: None

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

• Able to travel via car or airplane
• Able to carry and set up displays for food shows
• Able and willing to work weekends 
• To perform this job successfully, the physical demands listed are representative of those that must be met by an employee
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job:

• The employee must be able to remain in a stationary position 50% of the time whether that be sitting or standing
• The employee must be able to use fingers to constantly operate a computer or other type of office equipment
• The employee in this position must be able to regularly walk
• The employees must be able to use hands to handle and feel
• The employee must be able to reach with both hands and arms
• The employee must be able to visually detect, perceive, or recognize in near and far distances
• The employee must be able to converse or convey with other individuals
• The employee may occasionally be required to crouch
• The employee may occasionally lift/carry items as heavy as 25 pounds

JOB COMPETENCIES

• Ethics/ Integrity/ Trust

• Attitude and Commitment

• Diversity

• Customer Service

• Company Engagement

• Quality

• Cost Consciousness

• Attention to Detail

• Oral/ Written Communication

• Problem Solving

• Teamwork

• Initiative

Other

• Responsible for monitoring, record keeping and taking appropriate actions for specific Food Safety Plan and Food Quality Plan and pre requisite program requirements
• Responsible to report food safety and quality issues to management