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K12 Customer Service Jobs (NOW HIRING)

Acxion

Segment Specialist - K12

Olathe, KS · On-site

Achieve K12 related sales through targeted objective planning, which consists of a combination of ... customer service issues. * Able to drive vehicle for long periods of time to and from accounts.

Acxion

Segment Specialist - K12

Franklin Lakes, NJ · On-site

$65K - $85K/yr

Achieve K12 related sales through targeted objective planning, which consists of a combination of ... customer service issues. * Able to drive vehicle for long periods of time to and from accounts.

Acxion

Segment Specialist - K12

Phoenix, AZ · On-site

Achieve K12 related sales through targeted objective planning, which consists of a combination of ... customer service issues. * Able to drive vehicle for long periods of time to and from accounts.

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How much do k12 customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for k12 customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is K12 customer service?

K12 customer service refers to the support and assistance provided to students, parents, and educators involved with kindergarten through 12th grade (K-12) educational programs. This service typically helps with enrollment, technical issues, academic inquiries, and guidance on using online learning platforms. K12 customer service representatives play a crucial role in ensuring a smooth educational experience by resolving problems and answering questions promptly. They may communicate through phone, email, or live chat, depending on the institution's resources.

What are the most common challenges faced by K12 customer service representatives, and how can they be managed effectively?

K12 Customer Service representatives often encounter challenges such as managing high call volumes during peak school enrollment periods, addressing concerns from parents or guardians with diverse needs, and navigating complex school policies or district-specific procedures. Effective time management, strong communication skills, and a thorough understanding of educational processes are key to overcoming these challenges. Many teams provide ongoing training, peer support, and access to knowledge bases, which help representatives respond confidently and efficiently to inquiries while maintaining a positive experience for students and families.

What are the key skills and qualifications needed to thrive as a K12 customer service representative, and why are they important?

To excel in K12 Customer Service, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and basic educational platforms is typically required. Patience, empathy, and active listening are standout soft skills for addressing the needs of students, parents, and educators. These skills ensure efficient resolution of issues and foster positive relationships, which are vital for supporting the educational mission.

What is the difference between K12 Customer Service vs K12 Administrative Assistant?

AspectK12 Customer ServiceK12 Administrative Assistant
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative or clerical experience
Work EnvironmentSchool offices, student support centersSchool administrative offices, front desk
Employer & Industry UsageSchool districts, educational institutionsSchool districts, administrative departments
Common Search & ComparisonCustomer interaction, support rolesAdministrative support, clerical tasks

While both roles are essential in K12 education settings, K12 Customer Service focuses on assisting students, parents, and staff with inquiries and support, whereas K12 Administrative Assistants handle clerical tasks, scheduling, and office management. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

More about K12 Customer Service jobs

What cities are hiring for K12 Customer Service jobs?

Cities with the most K12 Customer Service job openings:

What states have the most K12 Customer Service jobs?

States with the most job openings for K12 Customer Service jobs include:

What job categories do people searching K12 Customer Service jobs look for?

The top searched job categories for K12 Customer Service jobs are:

K12 Customer Service jobs near you
Infographic showing various K12 Customer Service job openings in the United States as of August 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 71% In-person, and 29% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Segment Specialist - K12

Acxion Foodservice

Phoenix, AZ

Full-time

Posted 17 days ago

Job description

ABOUT THE ROLE Manage and grow territory in the K12 segment while maintaining a positive business relationship with Large Leverage Operators (LLO's), clients and distributors. Achieve K12 related sales through targeted objective planning, which consists of a combination of clients' strategic goals and LLO's needs. The K12 Specialist is under the guidance and supervision of the K12 Director.RESPONSIBILITIESCall on and present focus lines to the LLO's in your market.Drive company sales by focused marketing and presentation of clients' products to maximize commissions.Fulfill Acxion K12 KPIs such as weekly in person visits with LLO's, code bids, supervise/manage commodity drawdown, enter weekly sales calls into CRM with focus on K12 manufacturers.Maintain accurate account information for LLO's consisting of bid, award, commodity and profile information.Work in tandem with bid and commodity support staff to identify opportunities for new sales while achieving commodity drawdown goals.Proficient use of time for administrative duties, planning of calls, and preparation of presentations.Support of local market team when requested by the Market Director for sales activities outside of K12 responsibilities.Perform additional duties as required.SKILLLS/QUALIFICATIONS Excellent communication skills, both verbal and written.Ability to work independently with little supervision, to prioritize/plan your schedule.Effective skills in: time management, problem solving, negotiating, decision making, conflict resolution, and multi-tasking.Maintain high level of professionalism.Prefer college degree in business or related field or equivalent experience. Culinary and/or operations experience preferred.Must have at least 2 years of previous sales experience.Knowledge of brokerage business, relationship to Clients and good business sense.Experience with Microsoft Office including Word, Excel, & Outlook.Highly concentrated mental and visual alertness.Major portion of the day is spent talking either in-person or by telephone dealing with customer service issues.Able to drive vehicle for long periods of time to and from accounts. Some overnight stays are required.Able to prepare and take down equipment and presentation materials for food shows.Must be able to lift 30 lbs.Proper business attire and close toed shoes must be worn for calls made onsite in school kitchens.Frequent up/down motion to perform duties.Moderate typing, calculating or otherwise working with fingers.Visual acuity.Ability to hear and received detailed information.Able to maintain current and valid driver's license and auto insurance incompany specified limits.Must have reliable transportation to get to and from accounts.PLEASE NOTE: Acxion Foodservice Inc. reserves the right to change, modify or add to the duties and essential functions at any time.

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