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K12 Customer Service Jobs (NOW HIRING)

Acxion

Segment Specialist - K12

Pasadena, TX · On-site

Achieve K12 related sales through targeted objective planning, which consists of a combination of ... customer service issues. * Able to drive vehicle for long periods of time to and from accounts.

Acxion

Segment Specialist - K12

Maryland Heights, MO · On-site

Achieve K12 related sales through targeted objective planning, which consists of a combination of ... customer service issues. * Able to drive vehicle for long periods of time to and from accounts.

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How much do k12 customer service jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for k12 customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a K12 Customer Service representative, and why are they important?

To excel in K12 Customer Service, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and basic educational platforms is typically required. Patience, empathy, and active listening are standout soft skills for addressing the needs of students, parents, and educators. These skills ensure efficient resolution of issues and foster positive relationships, which are vital for supporting the educational mission.

What are the most common challenges faced by K12 Customer Service representatives, and how can they be managed effectively?

K12 Customer Service representatives often encounter challenges such as managing high call volumes during peak school enrollment periods, addressing concerns from parents or guardians with diverse needs, and navigating complex school policies or district-specific procedures. Effective time management, strong communication skills, and a thorough understanding of educational processes are key to overcoming these challenges. Many teams provide ongoing training, peer support, and access to knowledge bases, which help representatives respond confidently and efficiently to inquiries while maintaining a positive experience for students and families.

What is the difference between K12 Customer Service vs K12 Administrative Assistant?

AspectK12 Customer ServiceK12 Administrative Assistant
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative or clerical experience
Work EnvironmentSchool offices, student support centersSchool administrative offices, front desk
Employer & Industry UsageSchool districts, educational institutionsSchool districts, administrative departments
Common Search & ComparisonCustomer interaction, support rolesAdministrative support, clerical tasks

While both roles are essential in K12 education settings, K12 Customer Service focuses on assisting students, parents, and staff with inquiries and support, whereas K12 Administrative Assistants handle clerical tasks, scheduling, and office management. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What is K12 customer service?

K12 customer service refers to the support and assistance provided to students, parents, and educators involved with kindergarten through 12th grade (K-12) educational programs. This service typically helps with enrollment, technical issues, academic inquiries, and guidance on using online learning platforms. K12 customer service representatives play a crucial role in ensuring a smooth educational experience by resolving problems and answering questions promptly. They may communicate through phone, email, or live chat, depending on the institution's resources.
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What cities are hiring for K12 Customer Service jobs? Cities with the most K12 Customer Service job openings:
What states have the most K12 Customer Service jobs? States with the most job openings for K12 Customer Service jobs include:
What job categories do people searching K12 Customer Service jobs look for? The top searched job categories for K12 Customer Service jobs are:
K12 Customer Service jobs near you
Infographic showing various K12 Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
DIRECTOR DINING SERVICES -K12 Food Service - SPRINGFIELD, MA

DIRECTOR DINING SERVICES -K12 Food Service - SPRINGFIELD, MA

Chartwells K12

Springfield, MA • On-site

$85K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Chartwells School Dining Services rating

5.4

Company rating: 5.4 out of 10

Based on 226 frontline employees who took The Breakroom Quiz

55th of 68 rated caterers

Job description

Salary:  $85,000-95,000

Chartwells K12's goal is to make sure students leave the cafeteria happier and healthier than they came in, by serving food kids love to eat and creating custom dining programs. With more than 16,000 associates in 4,500 schools, ranging from large public institutions to small charter and private schools, Chartwells K12 is built on decades of food, education and operational experience driven by top culinary, nutrition, wellness, and sustainability talent. For more information, visit www.ChartwellsK12.com.

Job Summary

Chartwells K12 is hiring a Director of Dining Services to manage multiple K12 schools within our client's ISD in Springfield, MA.  You will be our point of contact for the school administrator responsible for foodservice, lead the teams within your assigned account, and manage the overall operation.  You will provide planning and direction within the assigned accounts to achieve operational and financial goals in a dynamic environment, comply with all applicable regulations, maintain strong client relationships, and fulfill our mission to feed kids.  

Key Responsibilities: 

  • Leads, manages, and inspires a diverse team(s) at a large account or multiple accounts, with the goal of providing top-notch service to the client, students, and community
  • Drives and develops self and team at the account(s) towards building strong relationships with client(s) and achievement of key performance indicators (profitability, safety, engagement, etc.)
  • May serve on district leadership team, and participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community
  • Ensures decisions are weighed for risk/reward and short/long term implications, while gathering input from the team and partners
  • Fosters a culture of transparency, understanding, education, safety, and accountability
  • Serves as the representative/brand ambassador of the Chartwells team within the district(s) and the community; attends key client and community events
  • Ensures client(s) needs are met or exceeded, we retain the account(s), find cross-sell opportunities, and assist in rebid process as directed
  • Supports functional areas including but not limited to safety, marketing, nutrition and culinary
  • Ensures adherence to local, state, federal and company policies, and conducts unit audits to ensure conformance for key areas (e.g. food storage, sanitation)
  • Maintains compliance with USDA regulations and guidance for all applicable meal and retail programs, along with completing all required reporting on time
  • Champions development within the account(s) and has a full understanding of all roles within the operation; conducts performance evaluations, along with succession planning for the account(s)
  • Owns the financial results for the account(s), and works to ensure accuracy for reporting, forecasting, and budgeting processes
  • Ensures consistent and fair administration of all policies and procedures

Required Qualifications:

Educational minimum and work experience per USDA Professional Standards for the account(s)

Preferred Qualifications:

  • Bachelor's degree and minimum of three (3) years of management experience, preferably in foodservice or hospitality management
  • Is well-versed in foodservice management with proven track record of success, ideally in K12 foodservice
  • Has proven track record of leading a business and a team, strong customer service, and good business and financial acumen
  • Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills
  • Champions the inclusion mindset, and is proactive, positive, professional, and resilient  
  • Excellent computer skills and proficiency with Microsoft Office suite and POS software 

Occasional travel required in this position

Apply to Chartwells Schools today!

Chartwells Schools is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Chartwells K-12 maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Chartwells K-12 are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wpcontent/uploads/2023/08/2023_WageTransparency_ChartwellsK12.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 

Req ID:  1550206

Chartwells K12 

SARA C ST CLAIR

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About Chartwells School DIning Services

Sourced by ZipRecruiter

Chartwells K12's goal is to make sure students leave the cafeteria happier and healthier than they came in, by serving food kids love to eat and creating custom dining programs. With more than 16,000 associates in 4,300 schools, ranging from large public institutions to small charter and private schools, Chartwells K12 is built on decades of food, education and operational experience driven by top culinary, nutrition, wellness, and sustainability talent. For more information, visit www.ChartwellsK12.com.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Oak Park, MI, US

View All Chartwells School DIning Services Jobs