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Junket Jobs (NOW HIRING)

Senecacasinos

Front Desk Shift Manager

Niagara Falls, NY · On-site

$16.25 - $21/hr

... junket and resort sales room packages. 5. Participate in and under the direction of the VIP & Front Desk Manager, interview, hire, train, and schedule, appraise and supervise all directly assigned ...

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Junket information

What is a junket?

Junkets are organized trips or events, often sponsored by a company or organization, that are typically offered to journalists, celebrities, or high-profile guests. These trips are usually promotional in nature, aiming to generate publicity for a specific product, service, or event—such as a movie, casino, or travel destination. In the context of casinos, a junket can refer to a package deal or a group of gamblers brought in by a junket operator, who arranges travel, accommodation, and sometimes credit. Junkets are common in industries like entertainment and hospitality, where media coverage or high-spending guests are valuable.

What skills and qualifications are needed to thrive as a junket representative?

To thrive as a Junket Representative, you need expertise in client relations, negotiation skills, and a deep understanding of gaming industry regulations, often backed by experience in hospitality or casino operations. Familiarity with casino management systems, CRM tools, and knowledge of compliance procedures is typically required. Exceptional interpersonal skills, cultural sensitivity, and discretion set standout professionals apart in this role. These capabilities are essential to build trust with high-value clients, ensure regulatory compliance, and drive revenue for the casino.

How does a junket representative typically collaborate with casino staff to ensure a smooth guest experience?

As a Junket representative, you'll work closely with various casino departments such as guest services, security, and hospitality to coordinate the arrival and stay of your clients. Effective communication is key, as you'll need to ensure that all arrangements—from accommodations to special requests—are met promptly. You may also liaise with marketing teams to organize exclusive events or promotions for your guests. Building strong relationships with casino staff not only enhances the guest experience but also supports your success in retaining and attracting high-value clientele.

What is the difference between Junket vs Tour Guide?

AspectJunketTour Guide
CredentialsOften no formal certification required, but some regions may prefer licensingTypically requires a license or certification depending on location
Work EnvironmentTraveling with groups, often in casinos or resortsLeading groups on sightseeing tours, often outdoors or in museums
Employer & IndustryCasino resorts, travel agencies, tour operatorsTour companies, travel agencies, cultural sites
Common Search & ComparisonFrequently compared for travel and entertainment rolesOften compared with Junket in the context of travel services

Junkets and tour guides both serve travelers but differ mainly in their work scope and environment. Junkets typically involve organized trips to casinos or resorts with minimal guiding responsibilities, while tour guides lead sightseeing tours, providing educational commentary. Understanding these differences helps travelers choose the right service for their needs.

More about Junket jobs

What states have the most Junket jobs?

States with the most job openings for Junket jobs include:

What job categories do people searching Junket jobs look for?

The top searched job categories for Junket jobs are:

Junket jobs near you
Infographic showing various Junket job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution.

Floor Manager Credit

Resorts World New York City

New York, NY • On-site

Full-time

Posted 23 days ago

Job description

Job Responsibilities
The Credit Floor Manager manages Casino Credit activities and ensures all administrative duties and responsibilities are performed according to the departmental guidelines.
License Level:
This is a key level position and requires a key level license.
Essential Duties/Core Competencies
  • Responsible for any Credit limit approvals up to the signing limit listed in the Credit Authorizer's limit matrix.
  • Forwards a recommendation to the Credit Director/ Credit Committee on any Credit Application or increase requests over their signing limit for a final decision.
  • Reviews new applications received for approval/denial, for activating initial lines once approved, and informs the players of the deposit criteria based on the regulations.
  • Assists the Cage and management regarding cash/ Front Money players when necessary or preferable.
  • Spends quality time listening and speaking with Credit players, advising them regarding any requests or inquiries in a timely and professional manner.
  • Builds and maintains a relationship with the player, offering the top level of customer service and considerations they require.
  • Handles 'Call Before Deposit' phone calls/emails to VIP patron's regarding upcoming marker deposits.
  • Works closely with the Marketing Team- Host and/or Junket Rep. Any requests by Marketing for balance, deposit, limit, or any other pertinent information on their players.
  • Utilizes the 'Comments' section of the system to inform other departments of specific player information pertaining to Credit.
  • Interfaces with the Cage, Player Development, VIP Services, Security, Surveillance, Slots, Revenue Audit and Poker.
  • Manages the Credit Executives, involving the daily review of generated reports, player files, and the daily record keeping procedures.
  • Assists the Credit Director in scheduling and meeting the business needs as required.
  • Ensures the Casino Credit Department operates within the guidelines established by the New York State Gaming Commission and by the casino's Internal Controls concerning credit issuance for the purpose of maximizing gaming revenues.
  • Monitors service levels in all operational areas to enhance guest experience.
  • Maintains STRICT confidentiality of internal activities and follows all Company Guidelines.
  • Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.
  • Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.
  • Performs other tasks as assigned.
  • Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
  • Demonstrates a working knowledge of Casino Credit and the industry
  • Exhibits respectful consideration of viewpoints, situations and others
  • Puts the guest at the forefront of every decision

Work/Educational Experience
  • Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
  • High school graduate or GED
  • Five (5) years prior Casino Gaming or banking experience preferred with three (3) years in a supervisory capacity
  • Must be able to obtain and maintain a gaming license through New York State and other regulatory requirements as dictated by governing authorities

Essential Requirements
  • Ability to effectively use Microsoft Office applications and other computer programs
  • Ability to perform mathematical computations
  • Ability to access and input information in the computer
  • Ability to remain in a stationary position for extended periods of time
  • General business and accounting knowledge
  • Organizational and communication skills

Physical and Mental Demands:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifteen (15) pounds, and prolonged sitting during the shift.
Language Skills:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents. Ability to respond to common inquiries from other Team Members or guests. Fluency in English required. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and small group situations.
Mathematical Skills & Reasoning Ability:
Ability to compute complex mathematical calculations. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills. Ability to work well under pressure and deadlines.
Work Environment
The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
  • Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.
Pay Transparency: $90,000 - $95,000
Working at Resorts World:
Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.

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