ZipRecruiter

Log In

1

Junket Jobs (NOW HIRING)

A24 Films LLC

Campaign Manager

Los Angeles, CA

$110K - $135K/yr

Overseeing specialty agencies on all titles Identifying and engaging with relevant creators for inclusion in press junket days and word-of-mouth screenings Managing brand partners, media outlets and ...

Posted today

Downstream Casino Resort

Front Desk Supervisor

Quapaw, OK · On-site

$13.75 - $17.75/hr

Performs special assignments such as preparing junket and resort sales room packages. Participates in and under the direction of the Front Desk Manager, interview, hires, trains, schedules, appraises ...

Senecacasinos

Financial Analyst III

Niagara Falls, NY · On-site

... junket marketing, player development employees. 7. Develop, create and maintain ad hoc reports using SQL Server Report Builder and Bally Business Intelligence. 8. Assist with maintenance and ...

Senecacasinos

Front Desk Shift Manager

Niagara Falls, NY

$16.25 - $21/hr

... junket and resort sales room packages. 5. Participate in and under the direction of the VIP & Front Desk Manager, interview, hire, train, and schedule, appraise and supervise all directly assigned ...

next page

Showing results 1-20

All JobsJunket Jobs

Junket information

What are the key skills and qualifications needed to thrive as a Junket Representative, and why are they important?

To thrive as a Junket Representative, you need expertise in client relations, negotiation skills, and a deep understanding of gaming industry regulations, often backed by experience in hospitality or casino operations. Familiarity with casino management systems, CRM tools, and knowledge of compliance procedures is typically required. Exceptional interpersonal skills, cultural sensitivity, and discretion set standout professionals apart in this role. These capabilities are essential to build trust with high-value clients, ensure regulatory compliance, and drive revenue for the casino.

How does a Junket representative typically collaborate with casino staff to ensure a smooth guest experience?

As a Junket representative, you'll work closely with various casino departments such as guest services, security, and hospitality to coordinate the arrival and stay of your clients. Effective communication is key, as you'll need to ensure that all arrangements—from accommodations to special requests—are met promptly. You may also liaise with marketing teams to organize exclusive events or promotions for your guests. Building strong relationships with casino staff not only enhances the guest experience but also supports your success in retaining and attracting high-value clientele.

What is the difference between Junket vs Tour Guide?

AspectJunketTour Guide
CredentialsOften no formal certification required, but some regions may prefer licensingTypically requires a license or certification depending on location
Work EnvironmentTraveling with groups, often in casinos or resortsLeading groups on sightseeing tours, often outdoors or in museums
Employer & IndustryCasino resorts, travel agencies, tour operatorsTour companies, travel agencies, cultural sites
Common Search & ComparisonFrequently compared for travel and entertainment rolesOften compared with Junket in the context of travel services

Junkets and tour guides both serve travelers but differ mainly in their work scope and environment. Junkets typically involve organized trips to casinos or resorts with minimal guiding responsibilities, while tour guides lead sightseeing tours, providing educational commentary. Understanding these differences helps travelers choose the right service for their needs.

What are junkets?

Junkets are organized trips or events, often sponsored by a company or organization, that are typically offered to journalists, celebrities, or high-profile guests. These trips are usually promotional in nature, aiming to generate publicity for a specific product, service, or event—such as a movie, casino, or travel destination. In the context of casinos, a junket can refer to a package deal or a group of gamblers brought in by a junket operator, who arranges travel, accommodation, and sometimes credit. Junkets are common in industries like entertainment and hospitality, where media coverage or high-spending guests are valuable.
More about Junket jobs
What states have the most Junket jobs? States with the most job openings for Junket jobs include:
What job categories do people searching Junket jobs look for? The top searched job categories for Junket jobs are:
Junket jobs near you
Infographic showing various Junket job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution.

HCVR Front Desk Clerk-Level I (Full Time; Varied Shift)

Harrah's Cherokee Valley River Casino & Hotel

Murphy, NC • On-site

$12.25 - $15.25/hr

Full-time

Posted 28 days ago

Job description


Harrah's Cherokee Valley River Casino & Hotel Position Description
POSITION TITLE: Front Desk Clerk
DIVISION: Hotel
DEPARTMENT: Hotel Front Office
GRADE/FLSA STATUS: H9 - Non-Exempt
BADGE TYPE/COLOR: Key--Blue
REPORTS TO: Supervisor, Front Desk
SUPERVISES: N/A
JOB SUMMARY:
Efficient check-in/out of guests. Respond to inquiries and complaints efficiently, courteously, and professionally to achieve maximum guest satisfaction while complying with or exceeding all standard operating procedures and service.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Perform guest registration and room assignments, accommodating special requests whenever possible
  • Pre-register block reservations
  • Anticipate and provide for VIP guest needs in advance of request
  • Learn and anticipate guest preferences and provide personalized service
  • Process same-day reservations and, when needed, future reservations following hotel rate structures and selling strategies
  • Receive hotel front desk calls, dispatch special requests, bell service, valet, and other amenities and services for hotel guests
  • Dispatch internal calls for guests and Team Members
  • Handle guest check-in and check-out in accordance with hotel credit and cash policies in an efficient and friendly manner
  • Process junket and motorcoach buses
  • Process group sales guests
  • Familiar with and execute the billing for multiple group types
  • Comp guest charges using reward credits
  • Request PCW comps from the host team when applicable
  • Responsible for a bank and the fast and accurate billing of guest charges
  • Proactive with incidents and issues, ensuring resolution with Team Members and guests
  • Review guest complaints
  • Resolve and recover guest complaints to their satisfaction
  • Informed about all property and brand events, initiatives, products, and services
  • Assist patrons by providing information about the property, hotel, promotions, events, direct mail offers, and room rates/availability
  • "Suggest" products, services, and experiences to our guests
  • Troubleshoot all in-room movie/phone/billing problems
  • Cancel room reservations according to established procedures for Cherokee & Valley River properties
  • Display spotlight behaviors and Harrah's Service Cycle training in every interaction
  • Maintain high standards of courtesy, hospitality, friendliness, and professionalism
  • Adhere to front desk metrics, including average check-in time and check-ins per hour
  • Balance drawer bank daily
  • Perform other tasks as assigned by supervisor, manager, or director
  • Facilitate guest check-in and check-out in satellite areas away from the main front desk, such as self-check-in, VIP Welcome, and Concierge
  • Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
  • Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and our Mission, Vision, and Values

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES-Level 2:
  • Must perform all duties and responsibilities of Level 1 Front Desk Agent
  • Assist with pre-keying groups and room tours
  • Pre-key and check-in motorcoach buses and junket tours
  • Sponsor and train new Team Members
  • Stock and inventory kiosk supplies
  • Troubleshoot, diagnose, and repair kiosk errors
  • Assist guests with check-in at satellite locations, including ECIO kiosks, Express Services, and VIP
  • Assist guests while completing multiple tasks concurrently, including but not limited to answering phone calls, completing reports, checking guests in and out, and managing room inventory
  • Assist our very best guests by providing incredible guest service in our VIP welcome area
  • Keep the VIP welcome area stocked and clean

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES-Level 3:
  • Must perform all duties and responsibilities of Level 1 & 2 Front Desk Agent
  • Assist with special projects as requested
  • Participate in scheduled meetings as requested
  • Provide feedback to management as needed
  • Expedite various reports based on given time parameters and accuracy
  • Constantly monitor staff performance in all phases of service and job functions
  • Expedite lines and encourage the use of the ECIO kiosks
  • Provide follow-up phone calls to guest inquiries
  • Provide timely assistance to the front desk agents regarding guest disputes and issues
  • Assign stations to manage wait time effectively
  • Proactive with incidents and problems, ensuring resolution with Team Members and guests
  • Review guest complaints
  • Resolve and recover guest complaints to their satisfaction

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES-Level 4:
  • Must perform all duties and responsibilities of Levels 1, 2 & 3
  • Must be able to work the sunrise shift as their primary shift
  • Must be able to complete the Night Audit Checklist and all the technical components associated
  • Must be able to complete the nightly Flash Report
  • Must have knowledge of Office Products: Outlook, Word, and Excel
  • Must be able to work independently with little to no supervision
  • Must be able to walk a guest to an off-site property if needed due to an overbook status

MINIMUM QUALIFICATIONS:
  • A high school diploma or GED is required
  • Must demonstrate the following essential knowledge and skills:
  • Excellent interpersonal and communication skills
  • Demonstrated ability to work with Team Members and guests
  • Knowledge of all areas of providing excellent guest service
  • Excellent oral and written communication skills
  • Strong interpersonal skills
  • Proficient in the use of Windows-based office software, including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
  • Self-starter; must work without close supervision
  • Ability to handle multiple priorities in a fast-paced environment
  • Neat, well-groomed appearance with excellent personal hygiene
  • *Knowledge of LMS
  • *Knowledge of CMS
  • *Knowledge of Hot SOS*
    *Knowledge of Harrah's Cherokee Valley River Casino & Hotel employment policies

*Not required at time of hire; may be learned in the probationary period agreed upon at the time of hire
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
  • Must be able to stoop, bend, reach, kneel, twist, and grip items
  • Must be able to respond to visual and aural cues
  • Must be able to read, write, speak, and understand English
  • Must be able to work in a small, shared office space
  • Must be able to make rational decisions when handling Team Members and guests
  • Must be able to operate in mentally and physically stressful situations
  • Must be able to lift 25 pounds and carry 5 pounds
  • Must be physically mobile with reasonable accommodations
  • Must be able to operate in mentally and physically stressful situations
  • Must have manual dexterity and coordination to operate office equipment, computers, fax machines, and photocopiers
  • Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke
  • Must be able to work a flexible schedule, including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Valley River Casino & Hotel reserves the right to change the above job description whenever necessary. 5.29.25
About Us
  • Proud to have opened our doors in September 2015.
  • Located approximately one hour west of Harrah's Cherokee Casino Resort in Murphy, NC. We're about two hours from Knoxville, Chattanooga, and downtown Atlanta.
  • Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms.
  • Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.

Apply