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Junior Service Delivery Manager Jobs (NOW HIRING)

Just Solutions

IT Service Delivery Manager

Fairport, NY · Hybrid

$60K - $80K/yr

Just Solutions, Inc. in Fairport, NY is seeking a full-time IT Service Delivery Manager to help lead our growing service organization. You will earn $60,000 - $80,000 per year , along with the ...

Wine Industry Expo

NY · On-site

$130 - $190/hr

... management to key outsource providers. * Ensure governance and delivery model is adhered to. * Hold provider accountable for performance and meeting service levels. * Establish and maintain ...

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MediSolution

$90 - $130/hr

Manages client delivery expectations * Manages environmental change control for client awareness ... services publics et le secteur privé en Amérique du Nord, en Europe, en Asie et en Australie.

Lexus of Maplewood

Junior Service Advisor

Maplewood, MN · On-site

$18.50/hr

Located at Lexus of Maplewood, the Junior Service Advisor is a critical role, working as a liaison ... Other duties as assigned by management Job Requirements: * Exceptional Customer Service Skills ...

Leidos

Customer Service Delivery Manager

Lanham, MD · On-site

$107K - $195K/yr

Join our team as a Customer Service Delivery Manager (CSDM) supporting our NASA customer. In this mission-critical leadership role, you will oversee service delivery across assigned NASA Centers ...

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As of Sep 5, 2026, the average yearly pay for junior service delivery manager in the United States is $49,188.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $55,500.00 per year, depending on experience, location, and employer.

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IT Service Delivery Manager

Just Solutions

Fairport, NY • Hybrid

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Looking for a leadership opportunity where you can shape team performance, elevate the client experience, and play a key role in operational success? Just Solutions, Inc. in Fairport, NY is seeking a full-time IT Service Delivery Manager to help lead our growing service organization.

You will earn $60,000 - $80,000 per year, along with the opportunity to join a company that values leadership, collaboration, and professional growth.

Our benefits package includes:

  • Health, dental, & vision insurance
  • HSA/FSA options
  • Life insurance
  • Short- & long-term disability
  • Bonus structure
  • PTO
  • 401(k) with company match
  • Growth opportunities
  • Incentives for earning additional certifications

WHAT CAN YOU EXPECT AS OUR IT SERVICE DELIVERY MANAGER?

Enjoy a consistent Monday-to-Friday schedule from 8:00 AM to 5:00 PM. Depending on business needs and your role, in-office and hybrid.

In this IT Service Delivery Manager role, you will ensure top-notch service delivery by guiding technicians on daily priorities, managing ticket queues, and providing timely client support. You will mentor team members in performance development and uphold service standards and KPIs. Collaboration with operational leadership, resource coordination, and addressing escalated client concerns will be key aspects of your role. Your leadership will help create an exceptional customer experience and position your team for ongoing success.


QUALIFICATIONS THAT SET YOU APART

  • 5+ years of experience in a Managed Service Provider (MSP) environment
  • Experience in a service leadership role (Service Manager, Team Lead, or similar), with direct responsibility for managing technicians

Preferred Qualifications:

  • Strong understanding of help desk and field service operations, including ticket flow, dispatching, and escalation management
  • Experience managing client expectations and handling escalations in a professional, customer-focused manner
  • Hands-on experience with PSA/RMM tools (e.g., ConnectWise, Autotask, Kaseya, Datto)
  • Ability to lead, coach, and develop technical teams while driving accountability and performance
  • Solid understanding of service metrics and KPIs (SLA compliance, response/resolution times, ticket quality)
  • Strong organizational and time management skills, with the ability to prioritize in a fast-paced environment
  • Excellent communication and interpersonal skills, both with clients and internal team members
  • Technical background in IT support or managed services, with the ability to guide and support technicians when needed

JOIN OUR TEAM!

Just Solutions, Inc. is more than just an IT company; we are your comprehensive technology partner committed to helping businesses flourish in today's dynamic digital landscape. From network infrastructure and cloud services to security measures and system enhancements, we offer complete support that keeps our clients connected and ahead of the competition. With over 25 years of experience, we provide innovative solutions and outstanding service that adapt to the ever-changing needs of modern enterprises. If you're excited about tackling complex challenges and advancing technology, we'd love to hear from you!


Applying for our IT Service Delivery Manager position is easy. Complete our streamlined application in just a few minutes and take the first step toward joining a company where your expertise will be valued and your career can continue to grow.


Must have the ability to pass a background check

Apply