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Junior It Support Engineer Jobs (NOW HIRING)

LiveKit

IT Support Specialist

San Francisco, CA · On-site

$130K - $155K/yr

Our platform gives developers everything they need to build, test, deploy, scale, and observe ... About the Role We are hiring an IT Support Specialist to provide high-quality frontline IT support, ...

Netrix Global

IT Support Engineer

Albany, NY

About The Opportunity The IT Support Engineer s a full-time technical resource primarily responsible for providing onsite IT support at customer locations, ensuring the stability, performance, and ...

Netrix Global

IT Support Engineer

Albany, NY · On-site

About The Opportunity The IT Support Engineer s a full-time technical resource primarily responsible for providing onsite IT support at customer locations, ensuring the stability, performance, and ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to ...

Hunting

IT Support Engineer

ME · On-site

The "IT Support Engineer - Desktop & Infrastructure" role is a hybrid role which primarily serves as a member of the local business unit IT support team but also is a member of the global ...

OMNIVISION

IT Support Engineer

Santa Clara, CA

The IT Support Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on ...

Anthropic

IT Support Engineer

San Francisco, CA

We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment. Anthropic is growing fast, and our IT operations need to keep pace. That ...

Walden Robotics

Senior IT Support Engineer

Cambridge, MA · On-site

$175K - $227K/yr

Position Summary: We're looking for a Senior IT Support Engineer to be the face of IT for our ... Experience mentoring junior IT staff or directing contractors against a defined quality standard.

ID Tech Solutions

IT Support Engineer

Lakewood, NJ · On-site

$26 - $30/hr

IT Support Engineer - Join Our Fast-Growing Team at ID Tech Solutions! We are a rapidly growing IT Managed Service Provider (MSP) company based in Lakewood NJ and Brooklyn NY. Our company specializes ...

Anthropic

IT Support Engineer

San Francisco, CA · On-site

We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment. Anthropic is growing fast, and our IT operations need to keep pace. That ...

Lease End

IT Support Engineer

Lehi, UT · On-site

And if that resonates with you, we'd love for you to apply! We're looking for an IT support engineer with a few years experience to help our teams across a variety of tech support needs related to ...

Spring Health

IT Support Engineer II

New York, NY

$53.85 - $67.82/hr

Reporting to the Manager, IT Support Engineering, this IT Support Engineer II will be a core member of our NYC-based IT team, owning A/V systems support, employee lifecycle management, and ...

Spring Health

IT Support Engineer II

New York, NY

$53.85 - $67.82/hr

Reporting to the Manager, IT Support Engineering, this IT Support Engineer II will be a core member of our NYC-based IT team, owning A/V systems support, employee lifecycle management, and ...

iRobot

IT Support Engineer

Bedford, MA

$64K - $91K/yr

Salary Range: $64,000.00 - $91,500.00 Introduction iRobot is looking for an IT Support Engineer who can work in a fast-paced, service-oriented organization. You will be part of a team focused on user ...

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All JobsIt Support Engineer JobsJunior It Support Engineer Jobs

Junior It Support Engineer information

See salary details

$33.5K

$71.8K

$109.5K

How much do junior it support engineer jobs pay per year?

As of Aug 5, 2026, the average yearly pay for junior it support engineer in the United States is $71,799.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $80,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Junior IT Support Engineer?

To thrive as a Junior IT Support Engineer, you need a foundational understanding of computer hardware, networking concepts, and troubleshooting, often backed by a relevant diploma or certification such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage multiple technical issues. These abilities are vital for resolving IT problems efficiently, ensuring smooth business operations, and providing excellent user support.

What is the difference between Junior IT Support Engineer vs IT Support Technician?

AspectJunior IT Support EngineerIT Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desks, onsite support, remote troubleshootingHelp desks, onsite support, hardware setup
Industry UsageIT companies, corporate IT departmentsIT service providers, corporate IT teams
Search IntentEntry-level support roles, troubleshooting, technical assistanceTechnical support, hardware/software troubleshooting

The main difference between a Junior IT Support Engineer and an IT Support Technician lies in their roles and responsibilities. Junior IT Support Engineers often focus on troubleshooting, system setup, and assisting with technical projects, while IT Support Technicians primarily handle hardware and software support tasks. Both roles require similar certifications and work environments, making them closely related in the IT support field.

What does a Junior IT Support Engineer do?

A Junior IT Support Engineer provides technical assistance to users within an organization, helping them resolve hardware, software, and network issues. Their duties often include troubleshooting problems, setting up new equipment, installing software, and responding to support tickets. They work under the supervision of more experienced IT staff and are often the first point of contact for technical issues. This role is essential for maintaining smooth daily operations and ensuring that employees can use technology effectively.

What are some common challenges faced by Junior IT Support Engineers during their first year on the job?

Junior IT Support Engineers often encounter a steep learning curve as they familiarize themselves with a company’s specific systems, software, and protocols. Balancing multiple support tickets while learning to prioritize urgent requests can be challenging at first. Additionally, effective communication is essential, as you'll frequently collaborate with both technical teams and non-technical staff to resolve issues. Over time, these challenges help develop both your technical troubleshooting skills and your ability to manage time and expectations in a fast-paced environment.
What cities are hiring for Junior It Support Engineer jobs? Cities with the most Junior It Support Engineer job openings:
What are the most commonly searched types of It Support Engineer jobs? The most popular types of It Support Engineer jobs are:
What states have the most Junior It Support Engineer jobs? States with the most job openings for Junior It Support Engineer jobs include:
Junior It Support Engineer jobs near you
Infographic showing various Junior It Support Engineer job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 95% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $71,799 per year, or $34.5 per hour.

IT Support Specialist

LiveKit

San Francisco, CA • On-site

$130K - $155K/yr

Full-time

Medical, Dental, Vision

Re-posted 4 days ago

Job description

About LiveKit
LiveKit is building the infrastructure layer for the voice-driven era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe agents in production. Founded in 2021, LiveKit powers voice AI applications for OpenAI, xAI, Salesforce, Coursera, Spotify, and thousands of others, collectively facilitating billions of calls each year.
About the Role
We are hiring an IT Support Specialist to provide high-quality frontline IT support, employee enablement, and device logistics for LiveKit's distributed team. This role is focused on making sure employees can get productive quickly, get help easily, and rely on IT systems that are simple, well-documented, and low-friction.
You will work primarily across Slack, Google Workspace, Okta, Workspace ONE, and our hardware/logistics workflows. You will partner with Security, Engineering, Operations, and People to support onboarding, offboarding, access requests, endpoint support, and internal documentation.
This is an individual contributor role suited for someone who enjoys hands-on support, clear communication, strong follow-through, and turning repeated requests into scalable self-serve workflows.
You'll thrive at LiveKit if you are:
  • Obsessed with making the best product and experience for our customers and colleagues.
  • Known as the go-to person for tackling tough, ambiguous problems and bringing order to chaos.
  • A hard worker who can execute quickly while still caring deeply about polish, detail, and quality.
  • A fast learner who frequently picks up new tools, systems, and skills.

What You'll Do
  • Handle day-to-day IT support across time zones - triage, troubleshoot, and resolve hardware, software, access, account, and network issues for the whole company
  • Run a ticketing and prioritization system people actually trust, with clear ownership, timely updates, and follow-through that doesn't need chasing
  • Coordinate IT onboarding so new hires have the right hardware, accounts, apps, and access before day one - and offboarding so returns, deprovisioning, and documentation close out cleanly
  • Own laptop lifecycle logistics end to end: procurement, shipping, repairs, replacements, inventory, returns, and secure disposal
  • Support day-to-day administration of Google Workspace and Slack - user lifecycle, groups, shared drives, permissions, roles, and configuration requests
  • Turn recurring issues into runbooks, self-serve workflows, and lightweight automation, and keep an accurate picture of internal tools, owners, access patterns, and renewals

Who You Are
  • 2+ years in IT support, help desk, or IT operations, ideally somewhere fast-moving or distributed
  • Strong troubleshooting instincts across macOS, SaaS applications, identity and access issues, networking basics, and common endpoint problems
  • Working knowledge of Google Workspace administration and collaboration tooling
  • Familiar with an identity provider such as Okta and an MDM such as Workspace ONE, Jamf, Kandji, or Intune
  • An excellent writer and communicator who can explain a technical fix clearly and keep people informed without burying them
  • You can hold a queue, prioritize honestly, and keep work moving when everything is competing for your attention

Nice to Have
  • Experience supporting globally distributed teams, including the special joy of international hardware shipping and device returns
  • Background in asset inventory, procurement workflows, or vendor coordination
  • Exposure to access reviews, MFA, device encryption, patching, or other security-adjacent IT controls
  • You have strong opinions about how a knowledge base should be organized, and you've been right about them before

Our Commitment to You
  • An opportunity to build something truly impactful to the world
  • Contribute to open source alongside world-class engineers
  • Competitive salary and equity package
  • Health, dental, and vision benefits
  • Flexible vacation policy

LiveKit is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law. If you require a reasonable accommodation during the application or interview process, please contact recruiting@livekit.io.

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