Journey Management Jobs (NOW HIRING)

• Competitive Compensation: Salary ranging between $64,000-$76,000 based on experience.
• Comprehensive Benefits Package: Health, dental, vision, and long-term disability coverage.
• 401(k) with Company Match: Competitive company contributions to support your financial future.
• Paid Time Off & Holidays: Generous PTO and company-paid holidays to promote work-life balance.
• Collaborative Culture: Be part of a supportive, team-oriented environment focused on service excellence.

• Campaign Execution: Build, test, launch, and optimize email, SMS, and automated marketing campaigns in HubSpot. 
• Customer Journey Management: Manage audience segmentation, personalization, and lifecycle workflows to deliver targeted customer experiences. 
• Marketing Automation: Create and maintain workflows, lists, forms, landing pages, and other campaign assets. 
• CRM Data Management: Maintain accurate customer data across HubSpot and Salesforce, including contact records, lifecycle stages, subscription preferences, and campaign associates. 
• Quality Assurance: Test campaigns, workflows, links, and tracking to ensure a seamless customer experience. 
• Reporting & Analytics: Monitor campaign performance, develop reports, and recommend improvements based on data. 
• Cross-Functional Collaboration: Partner with internal teams to coordinate campaign timelines, assets, testing, and approvals. 
• Continuous Improvement: Troubleshoot campaign and workflow issues while identifying opportunities to enhance automation and customer engagement. 
• Additional Tasks: Other duties as assigned.

• Education: Bachelor's degree in Marketing, Communications, Business, or a related field preferred. 
• Experience: 2-3 years of experience in CRM, lifecycle marketing, marketing automation, or a related marketing role. 
• HubSpot Expertise: Hands-on experience building and managing campaigns, workflows, lists, and automation in HubSpot. 
• Salesforce Knowledge: Working knowledge of Salesforce CRM and its integration with marketing automation platforms.
• Lifecycle Marketing: Experience developing and executing customer lifecycle strategies that drive engagement, retention, and repeat business. 
• Analytical Skills: Ability to interpret campaign performance data and translate insights into actionable recommendations.
• Organization & Collaboration: Strong organizational, project management, and communication skills with the ability to manage multiple priorities and collaborate across teams. 

• HubSpot: Proficiency using HubSpot Marketing Hub and CRM to build, manage, and optimize campaigns. 
• Marketing Automation: Experience creating workflows, automated customer journeys, and lifecycle campaigns. 
• Audience Management: Knowledge of customer segmentation, dynamic lists, and personalization strategies. 
• Reporting & Analytics: Ability to analyze campaign performance, build reports, and leverage data to optimize results.
• CRM & Data Management: Experience maintaining CRM data integrity, contact records, lifecycle stages, and subscription preferences. 

• Computer & Office Work: Ability to work at a computer and use standard office equipment for extended periods.
• Communication: Ability to communicate effectively in person, by phone, email, and virtual platforms.
• Mobility & Dexterity: Ability to remain stationary for extended periods, move throughout the office, and operate standard office equipment.
• Lifting: Ability to occasionally lift and move office materials up to 15 pounds.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.