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Journey Management Jobs (NOW HIRING)

Northern Impact

Senior Director of CRM

Chicago, IL · On-site

Design and assess customer journey maps to identify and quantify touchpoints, optimizing the ... Enhance CRM channel performance, including direct mail, email, and SMS marketing, to drive both top ...

Journey Hospice

Chaplain - Journey

Downingtown, PA · On-site

I am proud to work here and to be part of this LSMNJ Team!" "All the managers are very friendly and ... Journey Hospice has a rewarding and fulfilling position for a per diem (as needed) Chaplain to ...

Edgeless Beauty Group

CRM Manager

Milwaukee, WI · On-site

$66K/yr

Knowledge of customer journey management, lead conversion, retention strategies, and revenue optimization. * Strong communication and interpersonal skills. * Well-developed planning and ...

Journey Home

Journey Home Guide

Fort Worth, TX

$20.67/hr

Journey Home Guide Journey Home Guide - Housing Services Presbyterian Night Shelter is known for ... Case management activities include assessment of needs, development of long-term goals, provision ...

Lever Organic

CRM Marketing Specialist

Portland, OR

$64K - $76K/yr

You'll manage campaigns throughout the customer journey, ensuring accurate audience segmentation, workflow automation, personalization, and reporting. Working closely with cross-functional teams, you ...

Tiffee Companies

CRM Marketing Specialist

Portland, OR · On-site

$64K - $76K/yr

You'll manage campaigns throughout the customer journey, ensuring accurate audience segmentation, workflow automation, personalization, and reporting. Working closely with cross-functional teams, you ...

Hoss Rentals

Delivery Driver

Watford City, ND · On-site

$16.25 - $20.50/hr

Practice good journey management * Load and unload items safely and efficiently * Deliver and return parts, supplies and equipment in a timely manner. * Complete required paperwork for jobs and ...

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All JobsJourney Management Jobs

Journey Management information

See salary details

$13

$57

$104

How much do journey management jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for journey management in the United States is $57.95, according to ZipRecruiter salary data. Most workers in this role earn between $44.23 and $67.79 per hour, depending on experience, location, and employer.

What does a journey management do?

A journey management professional plans, monitors, and coordinates travel routes to ensure safety, efficiency, and compliance with company policies. They often use GPS tools, risk assessments, and communication systems to oversee journeys, especially in industries like transportation, logistics, or oil and gas. The role requires strong organizational skills and knowledge of safety protocols.

What are some common challenges faced by professionals in Journey Management, and how can they be addressed?

Professionals in Journey Management often encounter challenges such as coordinating complex travel logistics, ensuring compliance with safety protocols, and responding to unforeseen disruptions like route changes or emergencies. Effective communication with drivers, passengers, and other stakeholders is essential to address these issues quickly. Utilizing journey management software and maintaining up-to-date contingency plans can help streamline operations and ensure the safety and efficiency of all travel activities. Regular training and debriefings also support continuous improvement in managing these challenges.

What is the difference between Journey Management vs Route Planning?

AspectJourney ManagementRoute Planning
FocusOverseeing and coordinating entire travel operations, including safety, compliance, and real-time adjustmentsDesigning optimal travel routes based on distance, time, and resources
CredentialsOften requires safety certifications, logistics experienceRequires geographic knowledge, mapping skills
Work EnvironmentField operations, transportation companies, logistics firmsPlanning offices, logistics departments
UsageUsed for managing complex journeys, especially in transportation and logisticsUsed for creating efficient travel routes before trips

Journey Management and Route Planning are related but distinct roles. Journey Management focuses on overseeing the entire travel process, ensuring safety and compliance, while Route Planning involves designing the most efficient routes. Both roles are essential in transportation and logistics industries, but they serve different stages of the travel process.

What are the key skills and qualifications needed to thrive in Journey Management, and why are they important?

To excel in Journey Management, you need strong organizational skills, risk assessment abilities, and a background in logistics or transportation safety, often supported by relevant certifications such as defensive driving or fleet safety. Familiarity with journey management software, GPS tracking systems, and incident reporting platforms is typically required. Exceptional attention to detail, proactive communication, and problem-solving skills help ensure safety and efficiency in planning and monitoring journeys. These competencies are crucial to mitigate risks, maintain compliance, and protect personnel and assets during travel operations.
More about Journey Management jobs
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Journey Management jobs near you
Infographic showing various Journey Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $120,531 per year, or $57.9 per hour.

Senior Director of CRM

Northern Impact

Chicago, IL • On-site

Full-time

Re-posted 15 days ago

Job description

Overview
One of America's largest retailers is seeking a growth-oriented Senior Director of CRM. The Senior Director of CRM & Customer Engagement will play a pivotal role within the Marketing team, spearheading the development and execution of cross-channel CRM programs and processes to support the company's expanding business. In this leadership role, the Senior Director will be responsible for shaping CRM strategies, encompassing customer engagement, journey mapping, segmentation, personalization, and campaign development to enhance revenue growth for the company's products and services.
Responsibilities
  • Craft and oversee CRM strategies aligned with the overall brand and marketing objectives, ensuring timely delivery of targeted messages to drive customer engagement and revenue through direct-to-consumer channels.
  • Design and assess customer journey maps to identify and quantify touchpoints, optimizing the overall customer experience, engagement, and retention.
  • Implement a robust testing agenda to refine content and channel performance, leveraging iterative testing, data analysis, and continuous improvement strategies for rapid iteration and adaptation.
  • Enhance CRM channel performance, including direct mail, email, and SMS marketing, to drive both top-line revenue growth and channel efficiency.
  • Lead, mentor, and develop a team of channel experts (10+) specializing in Direct Mail, Email, and SMS, overseeing the implementation of CRM journeys, triggers, and batch campaigns.
  • Evaluate CRM initiatives against key performance indicators (KPIs), utilizing standard dashboards and ad hoc analysis to measure success and inform future strategies.
  • Drive marketing automation initiatives in email and mobile marketing, ensuring efficiency and delivering business results in terms of traffic, open/click rates, conversions, and revenue.

Qualifications:
  • Bachelor's degree in Marketing, Business, or related field; MBA preferred.
  • Over 10 years of progressive CRM marketing experience, including cross-channel contact strategy, customer segmentation, and campaign development and execution.
  • Demonstrated experience leading multi-functional teams for over 5 years.
  • Proficiency in CRM and CDP tools, including marketing automation platforms and relational databases (e.g., Salesforce, Segment, Snowflake).
  • Proven track record in designing and deploying comprehensive, cross-channel CRM programs focused on retention, employing various messaging/content, incentives, and engagement tactics to enhance conversion and customer lifetime value (CLTV).
  • Deep expertise in customer journey/lifecycle marketing, encompassing segmentation, personalization, and scaled customer journey management.
  • Strong leadership and communication skills, with the ability to collaborate effectively across cross-functional teams.

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