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How much do ivr voice recording jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for ivr voice recording in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What is IVR voice recording?

IVR voice recordings are pre-recorded audio messages used in Interactive Voice Response (IVR) systems, which allow callers to interact with an automated phone system using voice commands or keypad inputs. These recordings guide users through options, provide information, and route calls to the appropriate departments without human intervention. IVR voice recordings are essential for improving customer service efficiency and ensuring consistent communication. They are commonly used in customer support, banking, healthcare, and other industries that handle high call volumes.

What is the difference between Ivr Voice Recording vs Call Center Agent?

AspectIvr Voice RecordingCall Center Agent
CredentialsNone required or basic audio editing skillsCustomer service training, communication skills
Work EnvironmentRecording studio or remote setupCall center or office environment
Industry UsageTelecom, customer service, automated systemsCustomer support, sales, technical assistance
Job FocusCreating and editing voice promptsInteracting directly with customers

While Ivr Voice Recording involves producing and editing voice prompts for automated systems, Call Center Agents handle live customer interactions. Both roles are essential in customer service industries but differ in skills, environment, and daily tasks.

What are the key skills and qualifications needed to thrive as an IVR voice recording specialist?

To thrive as an IVR Voice Recording Specialist, you need strong vocal clarity, diction, and the ability to follow scripts accurately, often supported by experience in voiceover or audio production. Familiarity with recording equipment, audio editing software (like Audacity or Adobe Audition), and soundproofing techniques is typically required. Attention to detail, adaptability, and strong communication skills help ensure effective collaboration with clients and technical teams. These skills guarantee high-quality, professional recordings that enhance customer interactions and brand consistency in automated phone systems.

What are some common challenges faced by professionals in IVR voice recording roles and how can they be addressed?

Professionals in IVR voice recording often encounter challenges such as maintaining vocal consistency across multiple sessions, managing vocal fatigue due to repetitive scripts, and ensuring clear pronunciation for diverse audiences. To address these challenges, it's important to follow vocal warm-up routines, take regular breaks, and use high-quality recording equipment in a soundproof environment. Collaborating closely with scriptwriters and audio engineers also helps ensure that recordings meet technical and branding standards.
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Ivr Voice Recording jobs near you
Infographic showing various Ivr Voice Recording job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $100,198 per year, or $48.2 per hour.

Contact Center Systems Engineer

Techvilla Solutions

Brookfield, VT

Full-time

Posted 7 days ago

Job description

We are seeking a Contact Center Systems Engineer with strong expertise in Avaya ACD and enterprise contact center technologies. The ideal candidate will support, troubleshoot, optimize, and maintain contact center infrastructure, including ACD platforms, telephony systems, call routing, IVR solutions, SIP trunking, and carrier integrations. This role requires strong analytical skills, hands-on troubleshooting experience, and the ability to support mission-critical contact center operations in a 24x7 environment.

Key Responsibilities
  • Design, configure, support, and optimize enterprise contact center solutions with a primary focus on Avaya ACD platforms.
  • Troubleshoot complex call routing, IVR workflows, call flows, routing logic, and telephony system issues.
  • Manage carrier connectivity, including SIP trunks, toll-free services, DIDs, DNIS, ANI, toll fraud prevention, and related telephony services.
  • Monitor and troubleshoot voice quality issues, including latency, jitter, packet loss, and VoIP performance.
  • Perform root cause analysis using system logs, troubleshooting traces, SQL queries, XML files, and diagnostic tools.
  • Configure and support ODBC connections and data integrations.
  • Collaborate with network, application, and infrastructure teams to resolve complex production issues.
  • Participate in a 24x7 on-call rotation and support incident, problem, and change management activities.
  • Maintain technical documentation, runbooks, network diagrams, and operational procedures.
  • Track incidents and service requests using ITSM tools such as ServiceNow.
  • Support contact center integrations including CTI, IVR/VRU, call recording, Workforce Management (WFM), and digital communication channels.
  • Ensure systems comply with security, access control, and data privacy standards including PCI, PII, and HIPAA.
  • Communicate technical issues and recommendations effectively to technical and non-technical stakeholders.
Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience).
  • 5+ years of experience supporting enterprise contact center or telephony environments.
  • Strong hands-on experience with Avaya ACD or another enterprise Automatic Call Distribution platform.
  • Deep understanding of ACD architecture, call routing, IVR configuration, and contact center operations.
  • Experience with SIP trunking, VoIP protocols (SIP, SRTP), and enterprise telephony technologies.
  • Strong knowledge of TCP/IP networking fundamentals and voice quality troubleshooting.
  • Experience writing SQL queries for troubleshooting and reporting.
  • Working knowledge of XML, ODBC configuration, and file transfer utilities.
  • Experience with ServiceNow or other ITSM/ticketing platforms.
  • Strong understanding of incident, problem, and change management processes.
  • Excellent troubleshooting, analytical, and communication skills.

Apply