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Ivr Designer Jobs (NOW HIRING)

PTP

Voice User Interface Designer - REMOTE

Sacramento, CA · On-site +1

We are looking for a Voice User Interface Designer to help us design and deliver CX solutions that ... Gather requirements for and design speech and DTMF IVR applications * Create call flow diagrams and ...

EROS Technologies, Inc.

IVR Developer

Sunnyvale, CA · On-site

... Designer or Avaya Dialog Designer, Avaya Aura Experience Portal (AAEP) or Voice Portal Management (VPMS), SQL skills and data analysis skills, Java, Tomcat and Eclipse IDE knowledge, Preferable ...

MM International

Genesys IVR developer

Newark, NJ · On-site

The ideal candidate has experience with complex projects (we are designing intuitive solutions that ... IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. - Functional and hands on ...

Arete Technologies, Inc.

IVR Test Lead

Lansing, MI · On-site

$48.25 - $65.75/hr

... designing and execution of complex testing solutions including Functional, Technical, Web Service ... IVR and interface testing experience, including skills-based routing testing and automated web ...

Arete Technologies, Inc.

IVR Tester

Lansing, MI · On-site

Title: IVR QA Analyst/SA6 Locations: Dimondale, MI Postion Type: Contract Duration: 6 + Months ... designing and execution of complex testing solutions including Functional, Regression, and End to ...

Arete Technologies, Inc.

IVR Test Analyst

Lansing, MI · On-site

Description: IVR Test Analyst Years of Experience: 3 or more years of experience as a testing ... designing and execution of complex testing solutions including Functional, Regression, and End to ...

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Ivr Designer information

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$19

$31

$47

How much do ivr designer jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for ivr designer in the United States is $31.64, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $36.30 per hour, depending on experience, location, and employer.

What is an IVR designer?

An IVR Designer is a professional who creates and optimizes Interactive Voice Response (IVR) systems used in telephone customer service. Their responsibilities include designing call flows, scripting automated voice prompts, and ensuring a seamless and user-friendly caller experience. They work closely with developers and business teams to align IVR systems with customer needs and company goals. IVR Designers often use specialized software to prototype, test, and refine these automated interactions.

What are the key skills and qualifications needed to thrive as an IVR designer, and why are they important?

To thrive as an IVR Designer, you need expertise in user experience (UX) design, voice user interface (VUI) principles, and a background in fields like computer science, linguistics, or related areas. Familiarity with IVR development platforms (such as Genesys, Avaya, or Twilio) and scripting languages, along with knowledge of speech recognition systems, is typically required. Strong communication, problem-solving, and collaboration skills help you gather requirements and create intuitive voice flows that meet user and business needs. These competencies ensure efficient, user-friendly IVR systems that improve customer satisfaction and operational efficiency.

How does an IVR designer typically collaborate with developers and stakeholders during the project lifecycle?

As an IVR Designer, you’ll frequently work alongside developers, business analysts, and stakeholders to ensure the call flow and user experience align with organizational goals. Collaboration often involves translating business requirements into detailed call scripts, coordinating with developers to implement and test IVR logic, and gathering feedback from stakeholders for iterative improvements. Regular meetings, user testing sessions, and documentation updates are common, making communication and adaptability key to success in this role.

What is the difference between Ivr Designer vs Call Flow Developer?

AspectIvr DesignerCall Flow Developer
CredentialsKnowledge of telephony systems, scripting languages, and UI designProficiency in scripting, telephony protocols, and software tools
Work EnvironmentDesigning IVR menus and user interfaces for telephony systemsDeveloping and testing call flows within telephony platforms
Industry UsageUsed in contact centers, customer service systems, and telecommunication companiesCommonly employed in call centers, telecom firms, and software development teams

Both Ivr Designers and Call Flow Developers work within the telephony industry, focusing on creating effective call interactions. While Ivr Designers primarily focus on designing user-friendly IVR menus and interfaces, Call Flow Developers handle the technical development and scripting of call processes. Their roles often overlap, but their core responsibilities differ slightly, with designers emphasizing user experience and developers concentrating on technical implementation.

What are popular job titles related to Ivr Designer jobs?

For Ivr Designer jobs, the most frequently searched job titles are:

Infographic showing various Ivr Designer job openings in the United States as of September 2026, with employment types broken down into 90% Full Time, 6% Part Time, 1% Temporary, and 3% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $65,817 per year, or $31.6 per hour.

Voice User Interface Designer - REMOTE

Sacramento, CA • On-site, Remote

PTP
IT Services • 51 - 200 employees
Learn more about PTPexternal

Full-time

Re-posted 8 days ago

Job description

Job Description
About Us
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Voice User Interface Designer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
  • Gather requirements for and design speech and DTMF IVR applications
  • Create call flow diagrams and voice user interface design specifications
  • Work collaboratively with peers and customers to create user-centered IVR designs
  • Conduct usability testing
  • Tune applications for optimum performance
  • Support speech scientist in grammar design and tuning
  • Support sales and marketing in creation of materials which showcase the PTP user-centered design methodology

Background and Skills
  • 5+ years professional experience as a user interface designer
  • Linguistics, cognitive psychology, or behavioral sciences
  • Computer science experience a plus
  • Excellent verbal and written communication skills

Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
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About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

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