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Ivanti Jobs (NOW HIRING)

Eliassen Group

Desktop Endpoint Engineer

Washington, DC · On-site

$45 - $50/hr

Act as a senior technical resource for endpoint platforms including Ivanti Neurons while partnering with internal teams and vendors. * Build and maintain automation using workflows, bots, sensors ...

EXOS

Desktop Support IV (160735)

Madison, WI · On-site

Imaging experience using management tool (SCCM, Ivanti, etc.) * Learning management system (LMS) support experience * Google Workspace experience * Microsoft's Group Policy Object (GPO) experience ...

Eliassen Group

Desktop Endpoint Engineer

Washington, DC · Hybrid

$45 - $50/hr

Act as a senior technical resource for endpoint platforms including Ivanti Neurons while partnering with internal teams and vendors. * Build and maintain automation using workflows, bots, sensors ...

US IT Solutions Inc

LANDESK) ServiceDesk Admin

Richmond, VA

$17.75 - $24.50/hr

We prefer the applicant to have hands on administration experience with IVANTI (LANDESK) software. The position requires a high level of attention to Customer Service and great attention to detail ...

Eliassen Group

Desktop Endpoint Engineer

Washington, DC · Remote

$45 - $50/hr

Act as a senior technical resource for endpoint platforms including Ivanti Neurons while partnering with internal teams and vendors. * Build and maintain automation using workflows, bots, sensors ...

TriosysIT Inc.

Service Desk Technician

Washington, DC · On-site

Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. e. ITIL v4 Foundation f. CompTIA A+ certification Preferred Experience: At least five (5) years of experience in ...

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Ivanti information

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$50.5K

$89.9K

$141.5K

How much do ivanti jobs pay per year?

As of Jul 16, 2026, the average yearly pay for ivanti in the United States is $89,886.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,500.00 and $100,500.00 per year, depending on experience, location, and employer.

Is Ivanti a good company to work for?

Ivanti is a technology company that offers roles related to IT management, security, and software development. Employees generally cite a collaborative environment and opportunities for skill development, though experiences can vary by department and location.

What are the key skills and qualifications needed to thrive in the Ivanti position, and why are they important?

To thrive as an Ivanti Administrator or Specialist, you need a solid foundation in IT service management, endpoint management, and software deployment, often supported by a degree in information technology or a related field. Expertise with Ivanti solutions such as Ivanti Endpoint Manager (EPM), Service Manager, and certification like Ivanti Certified Professional are highly valuable. Strong problem-solving skills, attention to detail, and effective communication are essential soft skills for collaborating with IT teams and users. Mastering these skills ensures efficient system operations, timely resolution of technical issues, and optimal IT service delivery within an organization.

Is Ivanti difficult to learn?

As an IT management and security software company, Ivanti roles often require understanding of systems management, automation, and security tools. Learning Ivanti software typically involves training on its platform, which can vary in complexity depending on the specific product and prior experience with similar tools. Basic familiarity with IT concepts and certifications can help ease the learning process.

Is Ivanti an American company?

Ivanti is a global software company headquartered in the United States that provides IT management and security solutions. It is not a job role but a company, and its operations include offices and customers worldwide.

What are the common responsibilities of an Ivanti Administrator or Specialist in a typical workday?

Ivanti professionals are typically responsible for the deployment, configuration, and ongoing maintenance of Ivanti solutions across company endpoints. This includes tasks such as software packaging, patch management, troubleshooting user issues, and integrating Ivanti tools with other IT systems. You may also be involved in process automation, reporting, and continual improvement projects alongside help desk and cybersecurity teams. Regular communication with end-users and IT staff is common to ensure systems remain secure, up-to-date, and aligned with business objectives. This role blends technical project work with active collaboration and support, offering both structure and variety in daily activities.

What does Ivanti company do?

Ivanti is a technology company that provides IT management and security software solutions, including endpoint management, asset management, and cybersecurity tools. Jobs at Ivanti often involve working with software deployment, system administration, and supporting enterprise IT environments.

What is an Ivanti job?

An Ivanti job typically involves working with Ivanti's IT asset and service management solutions, which help organizations streamline IT operations, cybersecurity, and enterprise service management. Professionals in Ivanti-related roles may work as administrators, engineers, consultants, or support specialists, focusing on implementing, configuring, and maintaining Ivanti products. These roles often require expertise in ITSM, endpoint management, security, and automation. Depending on the position, responsibilities may include troubleshooting issues, optimizing workflows, and ensuring compliance with IT policies.

More about Ivanti jobs
What cities are hiring for Ivanti jobs? Cities with the most Ivanti job openings:
What are the most commonly searched types of Ivanti jobs? The most popular types of Ivanti jobs are:
What states have the most Ivanti jobs? States with the most job openings for Ivanti jobs include:
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Ivanti jobs near you
Infographic showing various Ivanti job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $89,886 per year, or $43.2 per hour.
IT Service Management Administrator

IT Service Management Administrator

CaptionCall by Sorenson

Salt Lake City, UT • On-site

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

IT Service Management Administrator

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing!

Full time Benefits

  • Paid Vacation Time and Paid Sick Time and Paid Holidays
  • 401k 6% match with immediate vesting
  • Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
    • TeleDoc
    • HSA company match
    • 3 Medical plan options including a Low Deductible PPO Medical Plan Offering
  • Employee Assistance Program
  • Engaged Employee Resource Groups
  • Outstanding Learning and Career Development Opportunities

Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.

* Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role *

* Prefer Local Candidates but Open to Remote Candidates *

Job Summary

The IT Service Management Administrator drives the administration, governance, integration, and continuous improvement of our enterprise IT Service Management (ITSM) environment and operational platforms. This role serves as the primary administrator and owner of Ivanti Neurons for ITSM and is responsible for the administration, configuration, governance, and continuous improvement of core IT Service Management processes including Incident Management, Major Incident Management, Change Management, Problem Management, Knowledge Management, Service Request Management, CMDB governance, and Service Catalog management.

In addition to Ivanti, this role will provide administration and operational support for PagerDuty, Jira, and other Technology Operations platforms, ensuring effective integrations, automation, reporting, and operational alignment across the Technology organization.

Essential Duties and Responsibilities

  • IT Service Management Administration
  • Serve as the primary administrator and owner of Ivanti Neurons for ITSM.
  • Configure and maintain business objects, workflows, forms, automation, approvals, notifications, dashboards, reporting, and integrations.
  • Develop and maintain Service Catalog offerings and self-service capabilities.
  • Manage platform upgrades, testing, releases, and system health.
  • Ensure platform security, permissions, governance, and data integrity.
  • Drive platform adoption, optimization, and continuous improvement initiatives.
  • Maintain platform documentation, standards, and administrative procedures.
  • Enterprise Operations Tool Administration
  • Administer and support PagerDuty, Jira, and other Technology Operations platforms.
  • Configure users, teams, permissions, schedules, escalation policies, workflows, notifications, dashboards, and reporting.
  • Support platform administration activities including upgrades, testing, documentation, and operational governance.
  • Maintain integrations between Ivanti, PagerDuty, Jira, monitoring platforms, collaboration tools, and other operational systems.
  • Partner with Technology Operations teams to improve automation, workflow efficiency, and operational consistency.
  • Evaluate new capabilities and recommend platform improvements that increase operational maturity.
  • IT Service Management Leadership
  • Lead the continuous improvement of Incident, Major Incident, Change, Problem, Knowledge, Service Request, and Configuration Management processes.
  • Support and improve the Major Incident Management process, including workflows, reporting, communication standards, documentation, and post-incident corrective action tracking.
  • Partner with Service Desk, NOC, SRE, Infrastructure, Security, and Technology leadership to ensure operational processes remain effective, measurable, and aligned with business objectives.
  • Facilitate Change Advisory Board (CAB) processes and governance.
  • Drive root cause analysis initiatives and corrective action tracking.
  • Develop and maintain operational standards, procedures, and governance documentation.
  • Ensure ITIL best practices are consistently applied across Technology Operations.
  • Service Desk, NOC & SRE Partnership
  • Partner with Service Desk leadership to improve ticket quality, categorization, routing, escalation procedures, and request fulfillment processes.
  • Support Service Desk operational governance and continuous improvement initiatives.
  • Partner with NOC and SRE teams to improve operational visibility, service reliability, and response effectiveness.
  • Coordinate operational readiness initiatives and service health improvements.
  • Support development and maintenance of runbooks, playbooks, and operational procedures.
  • Promote consistency across Service Desk, NOC, Infrastructure, SRE, and Application support practices.
  • CMDB, Service Catalog & Governance
  • Maintain CMDB governance standards and improve configuration data quality.
  • Support configuration item lifecycle management and service mapping initiatives.
  • Improve Service Catalog maturity and service ownership practices.
  • Establish governance standards for service management data and operational processes.
  • Ensure service management processes align with organizational standards and operational objectives.
  • Reporting & Continuous Improvement
  • Develop operational dashboards, executive scorecards, and KPI reporting.
  • Track and report on incident trends, SLA performance, service request metrics, change success rates, operational health indicators, platform utilization, and service management performance.
  • Analyze operational performance data to identify improvement opportunities.
  • Identify, design, and implement automation opportunities that improve operational efficiency and service quality.
  • Drive initiatives that improve operational maturity, platform adoption, and user experience.
  • Support continuous improvement across the Technology Operations tool ecosystem.
  • Other duties as assigned.

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements: Less than 25%

Education

Minimum 4 Year / Bachelors Degree in Information Technology, Computer Science, Business, or equivalent professional experience.

Experience

5 years Supporting enterprise IT Service Management environments.

3 years Administering Ivanti Neurons for ITSM, Ivanti Service Manager, or comparable enterprise ITSM platforms.

Knowledge, Skills, and Abilities

  • Strong understanding of ITIL practices including Incident, Major Incident, Change, Problem, Knowledge, Service Request, Configuration, and Asset Management.
  • Experience administering enterprise operational platforms such as PagerDuty, Jira, Jira Service Management, or similar tools.
  • Experience configuring workflows, permissions, automation, notifications, dashboards, reporting, and platform integrations.
  • Experience supporting Service Desk, NOC, Infrastructure Operations, Service Operations, or Site Reliability Engineering (SRE) organizations.
  • Strong analytical, troubleshooting, reporting, and problem-solving skills.
  • Excellent communication, facilitation, documentation, and stakeholder management skills.
  • Preferred Qualifications
  • ITIL Foundation v4 certification or higher.
  • Ivanti Neurons for ITSM Administration certification.
  • Experience administering PagerDuty and Jira in enterprise environments.
  • Experience with REST APIs, platform integrations, and workflow automation.
  • Experience integrating monitoring platforms such as SolarWinds, Dynatrace, Azure Monitor, AWS CloudWatch, or similar tools.
  • Experience supporting Major Incident Management programs.
  • Experience facilitating Change Advisory Board (CAB) governance.
  • Experience developing executive dashboards and operational reporting.
  • Experience supporting enterprise cloud, infrastructure, and hybrid operational environments.

Company Summary

Our Mission …Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision …To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working "The Sorenson Way" with our

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