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Itsm Specialist Jobs (NOW HIRING)

defi AUTO LLC

ITSM Specialist

Topeka, KS · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

defi AUTO LLC

ITSM Specialist

Salt Lake City, UT · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

defi AUTO LLC

ITSM Specialist

Austin, TX · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

defi AUTO LLC

ITSM Specialist

Frankfort, KY · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

defi AUTO LLC

ITSM Specialist

Springfield, IL · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

defi AUTO LLC

ITSM Specialist

Lincoln, NE · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

defi AUTO LLC

ITSM Specialist

Harrisburg, PA · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

defi AUTO LLC

ITSM Specialist

Washington, DC · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

defi AUTO LLC

ITSM Specialist

Montpelier, VT · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

defi AUTO LLC

ITSM Specialist

Jefferson City, MO · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

defi AUTO LLC

ITSM Specialist

Helena, MT · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

defi AUTO LLC

ITSM Specialist

Concord, NH · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

defi AUTO LLC

ITSM Specialist

Columbia, SC · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

defi AUTO LLC

ITSM Specialist

Columbus, OH · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

defi AUTO LLC

ITSM Specialist

Bismarck, ND · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

defi AUTO LLC

ITSM Specialist

Nashville, TN · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

MISO

ServiceNow Automation Engineer

Carmel, IN · On-site

$103K - $128K/yr

As MISO's ServiceNow Automation Engineer , you'll design, optimize, and govern end-to-end ITSM workflows while harnessing automation and AI to eliminate manual effort and elevate service quality. You ...

Sidram Technologies

ITSM Consultant

Boston, MA · On-site

Boston, MA - Onsite We are looking for an ITSM Specialist with hands-on experience in ManageEngine and/or ServiceChannel platforms. The ideal candidate will be responsible for managing IT service ...

Sidram Technologies

ITSM Consultant

Boston, MA · On-site

Boston, MA - Onsite We are looking for an ITSM Specialist with hands-on experience in ManageEngine and/or ServiceChannel platforms. The ideal candidate will be responsible for managing IT service ...

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Itsm Specialist information

See salary details

$9

$24

$48

How much do itsm specialist jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for itsm specialist in the United States is $24.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $28.85 per hour, depending on experience, location, and employer.

What is an ITSM Specialist?

An ITSM Specialist is a professional who manages and optimizes IT Service Management (ITSM) processes within an organization. They are responsible for implementing best practices and frameworks, such as ITIL, to ensure efficient delivery and support of IT services. Their duties often include incident management, problem resolution, change management, and continual service improvement. ITSM Specialists work closely with IT teams and stakeholders to align IT services with business needs and enhance overall service quality.

What are the key skills and qualifications needed to thrive as an ITSM Specialist?

To thrive as an ITSM Specialist, you need expertise in IT service management frameworks (such as ITIL), process optimization, and incident/problem/change management, often supported by a relevant degree and ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong analytical skills, effective communication, and a customer-focused mindset help you stand out in this role. These skills and qualities are essential to ensure efficient IT service delivery, continuous process improvement, and alignment between IT and business objectives.

What are some of the main challenges ITSM Specialists face when implementing new IT service management processes?

ITSM Specialists often encounter challenges such as resistance to change from staff, aligning new processes with existing business objectives, and ensuring seamless integration with current IT systems. Addressing these issues requires strong communication skills, thorough training programs, and ongoing collaboration with stakeholders across departments. Additionally, maintaining compliance with industry standards like ITIL and managing competing priorities can add complexity to the role.

What is the difference between Itsm Specialist vs Service Desk Analyst?

AspectItsm SpecialistService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, service management teamsHelp desks, support centers, IT support teams
Employer & IndustryIT service providers, large corporationsAny organization with IT support needs
Search & Comparison IntentUnderstanding roles in IT service managementEntry-level support roles, troubleshooting

The main difference between an Itsm Specialist and a Service Desk Analyst lies in scope and responsibilities. An Itsm Specialist focuses on managing IT service processes, implementing ITIL best practices, and optimizing service delivery. In contrast, a Service Desk Analyst primarily handles user support, troubleshooting, and incident resolution. Both roles often require similar certifications like ITIL, but the Itsm Specialist typically works more on process improvement and strategic initiatives, while the Service Desk Analyst provides frontline support.

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What cities are hiring for Itsm Specialist jobs?

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What job categories do people searching Itsm Specialist jobs look for?

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Itsm Specialist jobs near you
Infographic showing various Itsm Specialist job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $51,897 per year, or $25 per hour.

ITSM Specialist

defi AUTO LLC

Topeka, KS • On-site

$60K - $80K/yr

Full-time

Posted 14 days ago

Job description

It’s an exciting time to join defi!! 

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company’s comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs. 


Job Overview: ITSM Specialist

The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions—namely change, release, incident, and problem management. This role ensures seamless production deployments by guiding releases through build, test, and deployment phases, while proactively identifying and mitigating release risks. 

In collaboration with internal teams and clients, the ITSM Specialist helps maintain a stable production environment. The role also supports IT Operations Management (ITOM) initiatives by enhancing monitoring capabilities, implementing automation, and streamlining operational workflows. 

Key responsibilities include: 

  • Review change records to ensure compliance with change management policies 
  • Support release planning and coordinate Go-Live activities 
  • Communicate release status and issues to stakeholders 
  • Oversee the deployment of software releases to production 
  • Support release calls and post status updates during deployment windows 
  • Facilitate release scorecards aimed at driving continuous improvement 
  • Maintain release metrics and audit documentation 
  • Monitor, triage, and resolve incidents, ensuring minimal impact on business operations and compliance with client service-level agreements (SLAs) 
  • Oversee batch job execution, ensuring timely and accurate processing 
  • Troubleshoot and resolve failed batch jobs in collaboration with internal teams 
  • Deliver timely and accurate updates to clients and executive stakeholders during incidents or high-impact events 
  • Support root cause analysis (RCA) and implement corrective actions to prevent recurrence 
  • Maintain detailed incident documentation, reporting, and escalation procedures 
  • Participate in an on-call rotation to provide after-hours support for critical systems 
  • Strong problem solving skills and ability to troubleshoot and support software and hardware 



Qualifications & Skills:

Required:

  • Strong knowledge of ITSM frameworks such as ITIL 
  • Strong communication, problem-solving, and organizational skills 
  • Familiarity with SDLC, Agile, and DevOps methodologies 
  • Familiarity with enterprise release frameworks and change control 
  • Experience with release automation tools and cross-functional coordination 
  • Ability to analyze logs and troubleshoot technical issues under pressure 
  • Ability to manage competing priorities in a fast-paced environment while maintaining a high level of service quality 
  • Familiarity with Active Directory and Microsoft Administration 
  • Willingness to participate in an on-call rotation for after-hours support 


Preferred:

  • Bachelor’s degree in information technology, Computer Science, or a related field 
  • Experience in process automation and system monitoring tools 
  • Familiarity with ServiceNow 
  • Familiarity with cloud-based IT operations and monitoring solutions (i.e. Elastic, Datadog, Power BI etc.) 


Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.