1

Itsm Manager Jobs in Nebraska (NOW HIRING)

Senior Endpoint Protection Engineer

Omaha, NE · On-site

$109K - $150K/yr

... IOC management in support of Security Operations and Incident Response teams activities * Ensure alerts integrate effectively with SIEM and ITSM platforms * Support triaging and investigating ...

Strong working knowledge of IT service management (ITSM) processes, including incident, change, problem, request, and service level management. * Proven experience in capacity planning, utilization ...

Strong working knowledge of IT service management (ITSM) processes, including incident, change, problem, request, and service level management. * Proven experience in capacity planning, utilization ...

Hands-on experience with ServiceNow or a similar PPM/ITSM platform, including how project, task, and billing data flows through the system. * Demonstrated experience with project/portfolio management ...

Desktop Engineer I

La Vista, NE · On-site

$53K - $62K/yr

Document all actions in an IT Service Management (ITSM) issue tracking system properly to ensure timely follow-up and resolution. * Manage/update projects, tasks, licenses, and lists. Education ...

Desktop Engineer I

La Vista, NE · On-site

$53K - $62K/yr

Document all actions in an IT Service Management (ITSM) issue tracking system properly to ensure timely follow-up and resolution. * Manage/update projects, tasks, licenses, and lists. Education ...

Desktop Engineer I

La Vista, NE · Hybrid

$53K - $62K/yr

Document all actions in an IT Service Management (ITSM) issue tracking system properly to ensure timely follow-up and resolution. * Manage/update projects, tasks, licenses, and lists. Education ...

Strong attention to detail and time management skills * Confident and articulate communication ... IT governance, ITSM/ITIL frameworks, and SSDLC practices * Strong analyticaland time ...

New

Showing results 21-40

Itsm Manager information

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Nebraska?

The most popular types of Itsm jobs in Nebraska are:

What are popular job titles related to Itsm Manager jobs in Nebraska?

For Itsm Manager jobs in Nebraska, the most frequently searched job titles are:

What cities in Nebraska are hiring for Itsm Manager jobs?

Cities in Nebraska with the most Itsm Manager job openings:

Infographic showing various Itsm Manager job openings in Nebraska as of August 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Digital Workspace Platforms Engineering Manager

Deloitte

Omaha, NE • On-site

Full-time

Re-posted 26 days ago


Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

46th of 152 rated financial services


Job description

The Digital Workspace Platforms Engineering Manager leads the engineering strategy, architecture, and lifecycle management of Deloitte's enterprise digital workspace platforms, including end-user computing, M365, collaboration tooling, and productivity services. This role is responsible for translating platform strategy into scalable, reliable, and secure engineering solutions that enable more than 150,000 US practitioners to work seamlessly across hybrid environments. The Sr. Manager oversees a team of platform engineers, drives technical roadmaps, governs platform standards, and ensures deep integration with adjacent enterprise systems including identity, security, and service management. Success is measured by platform engineering quality, system reliability, deployment velocity, and the tangible impact delivered to the practitioner experience.

Recruiting for this role ends on October 31, 2026

Work You'll Do

As a Digital Workspace Platforms Engineering Manager, you will:

  • Lead the engineering design, build, and lifecycle management of enterprise digital workspace platforms including M365, endpoint management, and collaboration tooling
  • Develop and maintain platform engineering roadmaps aligned to CTO strategy, practitioner experience goals, and enterprise architecture standards
  • Lead ongoing reviews and refreshes of technology standards
  • Manage existing and new external vendor relationships
  • Oversee a team of platform engineers, providing technical direction, performance management, and professional development
  • Establish and enforce engineering standards, configuration baselines, and quality assurance practices across all workspace platforms, ensuring scalable, long-term interoperability with systems
  • Drive platform integration with enterprise systems including Entra ID, ITSM, zero-trust security frameworks, and observability tooling
  • Partner with architecture, security, and infrastructure teams to ensure platforms meet compliance, scalability, and resilience requirements
  • Evaluate emerging technologies and lead proof-of-concept efforts to continuously advance the firm's digital workspace engineering capabilities

The successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others

The Team

The Digital Workspace Platforms Engineering team sits within Deloitte's CTO Practitioner Productivity organization and is responsible for the engineering foundation that powers how Deloitte's workforce operates every day. From endpoint configuration to M365 service management and collaboration platform engineering, this team builds and maintains the technology backbone that enables client delivery, internal collaboration, and practitioner productivity at scale. The team operates at the intersection of enterprise architecture, security, and end-user experience - making a direct and lasting impact on how Deloitte works.

Qualifications

Required:

  • 8+ years of experience in digital workspace engineering, end-user computing, or enterprise platform/infrastructure engineering
  • 6+ years of technical expertise in M365 platform engineering including Exchange Online, SharePoint, Teams, Intune, and Entra ID including but not limited to:
  • Strong understanding of zero-trust architecture, endpoint security, and enterprise identity management 1+ year leading platform engineering teams and managing technical roadmaps
  • Proven ability to manage cross-functional engineering programs with executive-level stakeholder communication
  • Bachelor's degree in Information Technology, Computer Science, Human-Computer Interaction, Business, or a related field and/or additional relevant professional experience
  • Ability to travel 10-20%, on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred:

  • Microsoft 365 Certified: Enterprise Administrator Expert or equivalent certification
  • Experience with DEX (Digital Employee Experience) observability platforms such as Nexthink or Lakeside
  • Familiarity with MCP/A2A agentic protocols and AI-integrated workspace tooling
  • Background in professional services or large-scale enterprise IT engineering environments

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,000 to $179,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

EA_ExpHire

#LH-1

EA_ITS_ExpHire

Qualifications:

The Digital Workspace Platforms Engineering Manager leads the engineering strategy, architecture, and lifecycle management of Deloitte's enterprise digital workspace platforms, including end-user computing, M365, collaboration tooling, and productivity services. This role is responsible for translating platform strategy into scalable, reliable, and secure engineering solutions that enable more than 150,000 US practitioners to work seamlessly across hybrid environments. The Sr. Manager oversees a team of platform engineers, drives technical roadmaps, governs platform standards, and ensures deep integration with adjacent enterprise systems including identity, security, and service management. Success is measured by platform engineering quality, system reliability, deployment velocity, and the tangible impact delivered to the practitioner experience.

Recruiting for this role ends on October 31, 2026

Work You'll Do

As a Digital Workspace Platforms Engineering Manager, you will:

  • Lead the engineering design, build, and lifecycle management of enterprise digital workspace platforms including M365, endpoint management, and collaboration tooling
  • Develop and maintain platform engineering roadmaps aligned to CTO strategy, practitioner experience goals, and enterprise architecture standards
  • Lead ongoing reviews and refreshes of technology standards
  • Manage existing and new external vendor relationships
  • Oversee a team of platform engineers, providing technical direction, performance management, and professional development
  • Establish and enforce engineering standards, configuration baselines, and quality assurance practices across all workspace platforms, ensuring scalable, long-term interoperability with systems
  • Drive platform integration with enterprise systems including Entra ID, ITSM, zero-trust security frameworks, and observability tooling
  • Partner with architecture, security, and infrastructure teams to ensure platforms meet compliance, scalability, and resilience requirements
  • Evaluate emerging technologies and lead proof-of-concept efforts to continuously advance the firm's digital workspace engineering capabilities

The successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others

The Team

The Digital Workspace Platforms Engineering team sits within Deloitte's CTO Practitioner Productivity organization and is responsible for the engineering foundation that powers how Deloitte's workforce operates every day. From endpoint configuration to M365 service management and collaboration platform engineering, this team builds and maintains the technology backbone that enables client delivery, internal collaboration, and practitioner productivity at scale. The team operates at the intersection of enterprise architecture, security, and end-user experience - making a direct and lasting impact on how Deloitte works.

Qualifications

Required:

  • 8+ years of experience in digital workspace engineering, end-user computing, or enterprise platform/infrastructure engineering
  • 6+ years of technical expertise in M365 platform engineering including Exchange Online, SharePoint, Teams, Intune, and Entra ID including but not limited to:
  • Strong understanding of zero-trust architecture, endpoint security, and enterprise identity management 1+ year leading platform engineering teams and managing technical roadmaps
  • Proven ability to manage cross-functional engineering programs with executive-level stakeholder communication
  • Bachelor's degree in Information Technology, Computer Science, Human-Computer Interaction, Business, or a related field and/or additional relevant professional experience
  • Ability to travel 10-20%, on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred:

  • Microsoft 365 Certified: Enterprise Administrator Expert or equivalent certification
  • Experience with DEX (Digital Employee Experience) observability platforms such as Nexthink or Lakeside
  • Familiarity with MCP/A2A agentic protocols and AI-integrated workspace tooling
  • Background in professional services or large-scale enterprise IT engineering environments

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,000 to $179,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

EA_ExpHire

#LH-1

EA_ITS_ExpHire

Education:Bachelor's DegreeEmployment Type:

What Deloitte employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom