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Itsm Manager Jobs in Nebraska (NOW HIRING)

Noblesoft Technologies

Desktop Support

Columbus, NE · On-site

$20.50 - $26/hr

... Management, Company Board, Executives & VIP Users. Duties include (but not limited to) 1. ... Knowledge & usage of at least one or more ITSM tools like Service Now, Fresh Service etc. will be ...

Noblesoft Technologies

Desktop Support

Columbus, NE · On-site

$20.50 - $26/hr

... Management, Company Board, Executives & VIP Users. Duties include (but not limited to) 1. ... Knowledge & usage of at least one or more ITSM tools like Service Now, Fresh Service etc. will be ...

Osaic

Desktop Engineer I

La Vista, NE · Hybrid

$53K - $62K/yr

Document all actions in an IT Service Management (ITSM) issue tracking system properly to ensure timely follow-up and resolution. * Manage/update projects, tasks, licenses, and lists. Education ...

Osaic

Desktop Engineer I

La Vista, NE · Hybrid

$53K - $62K/yr

Document all actions in an IT Service Management (ITSM) issue tracking system properly to ensure timely follow-up and resolution. Manage/update projects, tasks, licenses, and lists. Education ...

Nebraskablue

Technical Analyst - SRE

Omaha, NE · On-site

$90 - $120/hr

Hands-on experience with enterprise observability and monitoring platforms, vent management, ITSM/ticketing systems, operational dashboards, and at least one scripting language such as Python ...

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All JobsItsm JobsItsm Manager JobsItsm Manager Jobs in Nebraska

Itsm Manager information

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Nebraska?

The most popular types of Itsm jobs in Nebraska are:

What are popular job titles related to Itsm Manager jobs in Nebraska?

For Itsm Manager jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Itsm Manager jobs in Nebraska look for?

The top searched job categories for Itsm Manager jobs in Nebraska are:

What cities in Nebraska are hiring for Itsm Manager jobs?

Cities in Nebraska with the most Itsm Manager job openings:

Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Nebraska as of August 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Junior Google Cloud (GCP) Systems Administrator

ALLO Fiber

Lincoln, NE • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 6 hours ago

ALLO Fiber rating

7.5

Company rating: 7.5 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

49th of 101 rated telecommunications companies

Job description

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
We are seeking a Google Cloud Jr. Admin to join our fast-paced IT operations team. In this role, it is essential to maintain and support our Google Cloud Platform (GCP) infrastructure; you will be on the front lines of managing, monitoring, and optimizing foundational GCP resources. This also includes working closely with our GCP cloud engineers to support real-world initiatives, such as building GCP infrastructure, managing costs, allocating resources, and laying the groundwork for AI integrations like Gemini Enterprise.
Responsibilities
  • Perform day-to-day administration, monitoring, and support of ALLO Fiber's GCP infrastructure and services.
  • Manage Identity and Access Management (IAM) roles, permissions, and security policies within the cloud environment.
  • Actively track, analyze, and report on GCP usage and billing to support ongoing cost-optimization initiatives.
  • Assist in deploying, configuring, and maintaining cloud resources and AI tools.
  • Maintain and update internal cloud governance documentation, knowledge bases, and standard operating procedures.
  • Collaborate with the broader IT Service Management (ITSM) and software development teams to troubleshoot and resolve infrastructure issues.
  • Participate in a rotating on-call schedule to provide 24/7 emergency support.

Education and Requirements
  • Formal GCP Cloud foundations training via Cloud Skills Boost or equivalent.
  • A foundational understanding of general cloud computing concepts for GCP.
  • Excellent troubleshooting skills and the ability to analyze and resolve technical issues efficiently.
  • Exceptional communication skills and a customer and team-first mindset.
  • Experience with scripting or automation (e.g., CLI, Bash, or Terraform).
  • Familiarity with IT Service Management platforms (like Jira Service Management) and cloud billing analysis.
  • A completed undergraduate degree (bachelor's degree or equivalent) in any field of study, which has helped build strong foundational skills in critical thinking, analytical reasoning, and structured communication.

People are our passion. At ALLO, we don't treat you like a number. You're a human being.
Get ready to plug into the perks at ALLO:
  • Free internet? You bet. Plus, awesome discounts on other ALLO services.
  • Retirement Plan: The fiber future isn't the only one we care about. We match your 401(k) savings up to 5%.
  • Health and Wellness: Participate in quarterly wellness challenges, and we'll deposit extra cash into your checking or health savings accounts.
  • Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
  • Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
  • Tuition Assistance: Have a thirst for knowledge? We like that, which is why we're proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.
ALLO is a Drug Free and Tobacco Free Workplace.

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