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Itsm Manager Jobs in Nebraska (NOW HIRING)

defi AUTO LLC

ITSM Specialist

Lincoln, NE · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... The role also supports IT Operations Management (ITOM) initiatives by enhancing monitoring ...

McCain Foods Limited

Field IT Engineer

Grand Island, NE · On-site

$81K - $108K/yr

Key internal relationships: business Clients, Network Services Team, IT Application Support, IT Architects, ITSM Manager, IT Security, IT Operations (internal and external). * Key external ...

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Field IT Engineer

Grand Island, NE · On-site

Key internal relationships: business Clients, Network Services Team, IT Application Support, IT Architects, ITSM Manager, IT Security, IT Operations (internal and external). * Key external ...

Coforge

L1 Service Desk Engineer

Omaha, NE · On-site

Incident Management: Log, track, and categorize all support requests using an IT service management (ITSM) ticketing system. * Basic Troubleshooting: Fix common issues like password resets, printer ...

Cordova

Product Owner - ServiceNow

Omaha, NE · On-site

Bachelor's Degree Required Requirements: - 5+ years of experience in product ownership or business analysis, preferably in the IT service management (ITSM) or IT operations management (ITOM) space ...

ACI Worldwide

Technical Program Manager

Omaha, NE · On-site

$123K - $159K/yr

TECHNICAL PROGRAM MANAGER JOB PURPOSE The Technical Program Manager is an individual contributor ... ITIL/ITSM frameworks * PMI/PMBOK principles * DevOps practices Metrics: * Flow metrics (cycle time ...

ACI Worldwide

Technical Program Manager

Omaha, NE

$123K - $159K/yr

TECHNICAL PROGRAM MANAGER JOB PURPOSE The Technical Program Manager is an individual contributor ... ITIL/ITSM frameworks * PMI/PMBOK principles * DevOps practices * Metrics: * Flow metrics (cycle ...

TekShapers

Service Desk Analyst (L1)

Ralston, NE · On-site

$18.50 - $25.25/hr

Incident Management: Log, track, and categorize all support requests using an IT service management (ITSM) ticketing system. * Basic Troubleshooting: Fix common issues like password resets, printer ...

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Itsm Manager information

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Nebraska?

The most popular types of Itsm jobs in Nebraska are:

What are popular job titles related to Itsm Manager jobs in Nebraska?

For Itsm Manager jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Itsm Manager jobs in Nebraska look for?

The top searched job categories for Itsm Manager jobs in Nebraska are:

What cities in Nebraska are hiring for Itsm Manager jobs?

Cities in Nebraska with the most Itsm Manager job openings:

Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Nebraska as of August 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

ITSM Specialist

defi AUTO LLC

Lincoln, NE • On-site

$60K - $80K/yr

Full-time

Posted 12 days ago

Job description

It’s an exciting time to join defi!! 

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company’s comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs. 


Job Overview: ITSM Specialist

The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions—namely change, release, incident, and problem management. This role ensures seamless production deployments by guiding releases through build, test, and deployment phases, while proactively identifying and mitigating release risks. 

In collaboration with internal teams and clients, the ITSM Specialist helps maintain a stable production environment. The role also supports IT Operations Management (ITOM) initiatives by enhancing monitoring capabilities, implementing automation, and streamlining operational workflows. 

Key responsibilities include: 

  • Review change records to ensure compliance with change management policies 
  • Support release planning and coordinate Go-Live activities 
  • Communicate release status and issues to stakeholders 
  • Oversee the deployment of software releases to production 
  • Support release calls and post status updates during deployment windows 
  • Facilitate release scorecards aimed at driving continuous improvement 
  • Maintain release metrics and audit documentation 
  • Monitor, triage, and resolve incidents, ensuring minimal impact on business operations and compliance with client service-level agreements (SLAs) 
  • Oversee batch job execution, ensuring timely and accurate processing 
  • Troubleshoot and resolve failed batch jobs in collaboration with internal teams 
  • Deliver timely and accurate updates to clients and executive stakeholders during incidents or high-impact events 
  • Support root cause analysis (RCA) and implement corrective actions to prevent recurrence 
  • Maintain detailed incident documentation, reporting, and escalation procedures 
  • Participate in an on-call rotation to provide after-hours support for critical systems 
  • Strong problem solving skills and ability to troubleshoot and support software and hardware 



Qualifications & Skills:

Required:

  • Strong knowledge of ITSM frameworks such as ITIL 
  • Strong communication, problem-solving, and organizational skills 
  • Familiarity with SDLC, Agile, and DevOps methodologies 
  • Familiarity with enterprise release frameworks and change control 
  • Experience with release automation tools and cross-functional coordination 
  • Ability to analyze logs and troubleshoot technical issues under pressure 
  • Ability to manage competing priorities in a fast-paced environment while maintaining a high level of service quality 
  • Familiarity with Active Directory and Microsoft Administration 
  • Willingness to participate in an on-call rotation for after-hours support 


Preferred:

  • Bachelor’s degree in information technology, Computer Science, or a related field 
  • Experience in process automation and system monitoring tools 
  • Familiarity with ServiceNow 
  • Familiarity with cloud-based IT operations and monitoring solutions (i.e. Elastic, Datadog, Power BI etc.) 


Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.