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Itsm Manager Jobs in Alabama (NOW HIRING)

ALL.SPACE

Program Manager - US Gov

Muscle Shoals, AL · On-site

... ITSM training and align invoice schedule. * Coordinate service trials, align success criteria ... Manage the customer satisfaction program, gathering insights and driving service improvements ...

ALL.SPACE

Program Manager - US Gov

Muscle Shoals, AL · On-site

... ITSM training and align invoice schedule. * Coordinate service trials, align success criteria ... Manage the customer satisfaction program, gathering insights and driving service improvements ...

Affinity Recruiting

BMC Remedy SME

Huntsville, AL

... ITSM modules including Incident, Problem, Change, Asset, SLM, Knowledge Management, SRM, AIE, AI, and CMDB. Installation and administration of Remedy SSO. Implementation of Remedy server version ...

Huntington

ServiceNow Platform Engineer

Hoover, AL

Configuration and modification of the ServiceNow platform in the following areas IT Service Management (ITSM), Customer Service Management (CSM), Intelligent Apps, HR Service Delivery, Security ...

Amtis

IT Operations Manager

Birmingham, AL · On-site

£62K - £70K/yr

Experience in implementing or improving ITSM tooling, monitoring and automation. Familiarity with ... Management or leadership training/qualification beneficial. If you're an experienced IT Operations ...

ALTEN Technology USA

IT Support Analyst

Mobile, AL · On-site

... ITSM processes, and ServiceNow. The ideal candidate will have at least three years of experience troubleshooting and resolving complex application issues, managing incidents and service requests, and ...

ALTEN Technology USA

IT Support Analyst

Saraland, AL

... ITSM processes, and ServiceNow. The ideal candidate will have at least three years of experience troubleshooting and resolving complex application issues, managing incidents and service requests, and ...

ALTEN Technology USA

IT Support Analyst

Daphne, AL · On-site

... ITSM processes, and ServiceNow. The ideal candidate will have at least three years of experience troubleshooting and resolving complex application issues, managing incidents and service requests, and ...

American Operations Corp.

Help Desk Lead

Montgomery, AL · On-site

Technical Skills · ITSM/ticketing systems · Incident management · Escalation coordination · Operational reporting · Help Desk governance · Agile sustainment integration Certifications Preferred ...

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All JobsItsm JobsItsm Manager JobsItsm Manager Jobs in Alabama

Itsm Manager information

See Alabama salary details

$11

$44

$63

How much do itsm manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for itsm manager in Alabama is $44.55, according to ZipRecruiter salary data. Most workers in this role earn between $32.53 and $57.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Alabama? The most popular types of Itsm jobs in Alabama are:
What are popular job titles related to Itsm Manager jobs in Alabama? For Itsm Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Itsm Manager jobs in Alabama look for? The top searched job categories for Itsm Manager jobs in Alabama are:
Itsm Manager jobs near you

Program Manager - US Gov

ALL.SPACE

Muscle Shoals, AL • On-site

Full-time

Medical, Retirement

Re-posted 10 days ago

Job description

To serve as the primary post-sales interface and trusted advocate for ALLSPACE customers, ensuring seamless onboarding, on time delivery, in-life support and revenue recognition.  This role leads from the front, proactively managing customer relationships, minimizing escalations, and driving service excellence.  

Responsibilities of this role are listed below: 

  • Primary post sales point of contact for customers, order fulfillment to revenue collection, service trials, in life support and post incident root cause analysis.   
  • Establish and maintain account governance including chairing weekly operational meetings, monthly service review and face to face quarterly business review.  
  • Lead customer onboarding, aligning PO deliverables, agree order fulfillment schedule, customer training or in field support commitment, deliver ITSM training and align invoice schedule.   
  • Coordinate service trials, align success criteria, ensure schedule and costs remain within scope and budget, integrate cross functional support, identify and track issues and actions, manage escalations and conduct post event reviews. 
  • Deliver order fulfillment on schedule and within agreed invoice milestones, coordinate customer training and field support, ship in time logistics and post-delivery CSAT reviews.   
  • Owner of the issue and action register tracking service issues across order fulfillment, service trials, in life support, RMA & invoicing.  
  • Chair post event reviews to improve schedule, cost and performance and to understand root cause of failures and provide direct feedback to customers.   
  • Manage the customer satisfaction program, gathering insights and driving service improvements across order fulfillment, customer training and fault resolution.   
  • Lead continual service improvement (CSI) initiatives based on customer feedback and performance data. 

Requirements

  • Bachelor's Eng/STEM degree or equivalent industry or military experience  
  • 8 years of DoD program support ideally within satellite or communications systems.   
  • PMP or equivalent program management certification  
  • Demonstrated experience of working in a fast paced and green field environment where decisions need to be made in a timely manner. 
  • Experience leading cross functional teams to delivery customer outcomes  
  • Demonstrated ability to lead customer facing initiatives across multiple geographies. 

Additional Notes 

  • Active or ability to obtain DoW security clearance  
  • Flexibility to travel and support customer requirements  

Benefits

  • Excellent Compensation package inclusive of competitive salary, 401(k) plan, healthcare and 25 days holiday in addition to the US Bank holidays.
  • Bonus package
  • Career development training opportunities (in house and external)
  • Employee Referral scheme

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