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Itsm Manager Jobs in Alabama (NOW HIRING)

Kanak Elite Services Inc

ServiceNow Developer

Montgomery, AL · On-site

$53.50 - $73.50/hr

Knowledge of ServiceNow ITSM modules: Incident, Problem, Change, Release, Service Catalog, CMDB, Knowledge Management, Event Monitoring. * Ability to troubleshoot, analyze, and resolve ServiceNow ...

Kanak Elite Services Inc

ServiceNow Developer

Montgomery, AL · On-site

$53.50 - $73.50/hr

Knowledge of ServiceNow ITSM modules: Incident, Problem, Change, Release, Service Catalog, CMDB, Knowledge Management, Event Monitoring. * Ability to troubleshoot, analyze, and resolve ServiceNow ...

Reporter Newspapers

Release Manager

Birmingham, AL · On-site

$100 - $150/hr

Serve as the enterprise Release Manager, responsible for coordinating, planning, and executing ... Experience supporting enterprise ITSM tools (e.g., ServiceNow) for release tracking and reporting.

Zolon Tech

Service Desk Support

Huntsville, AL · On-site

$19 - $25.75/hr

... IT service management, walk‐up ITX services, inventory management, and participation in ... Resolves hardware, software, and account incidents via the FBI ITSM platform. * Supports device re ...

New

Teledyne FLIR LLC

ServiceNow Developer

Huntsville, AL · On-site

$53.25 - $73.25/hr

... ITSM (IT Service Management), ITOM (IT Operations Management), and SPM (Strategic Portfolio Management) modules. This multi-year contract (8.5 years, initiated January 2023) offers the chance to ...

Teledyne

ServiceNow Developer

Huntsville, AL · On-site

$53.25 - $73.25/hr

... ITSM (IT Service Management), ITOM (IT Operations Management), and SPM (Strategic Portfolio Management) modules. This multi-year contract (8.5 years, initiated January 2023) offers the chance to ...

ALTEN Technology USA

IT Support Analyst

Mobile, AL

... support, ITSM processes, and ServiceNow. The ideal candidate will have at least three years of experience troubleshooting and resolving complex application issues, managing incidents and service ...

ALL.SPACE

Program Manager - US Gov

Muscle Shoals, AL · On-site

... ITSM training and align invoice schedule. * Coordinate service trials, align success criteria ... Manage the customer satisfaction program, gathering insights and driving service improvements ...

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Itsm Manager information

See Alabama salary details

$11

$44

$63

How much do itsm manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for itsm manager in Alabama is $44.55, according to ZipRecruiter salary data. Most workers in this role earn between $32.53 and $57.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Alabama? The most popular types of Itsm jobs in Alabama are:
What are popular job titles related to Itsm Manager jobs in Alabama? For Itsm Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Itsm Manager jobs in Alabama look for? The top searched job categories for Itsm Manager jobs in Alabama are:
Itsm Manager jobs near you

ServiceNow Architect

Interactive Process Technology LLC

Huntsville, AL • On-site

$74 - $93.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

ServiceNow Architect
Redstone Arsenal/Huntsville, AL
IPT Associates (IPTA) is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Aviation and Missile Center (AvMC) Team, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.
Our Team:
IPTA seeks talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for:
  • Smart people with a passion for technology
  • Ability to solve challenging technical business problems
  • Self-directed professionals
  • Hunger to continually learn and grow

We are looking to hire an on-site manager to lead, guide and oversee our Business Operations teams in support of our contract with the Army Aviation and Missile Center (AvMC), Redstone Arsenal. The Business Operations/ITSM Manager will be responsible for leading our asset management, project management, and governance team members translating to drive successful IT initiatives. The selected candidate will bring a blend of leadership, strategic oversight and hands-on project management experience in driving organizational change and implanting process improvements.
Responsibilities:
  • Define and communicate the architectural roadmap for ServiceNow, ensuring alignment with business and IT strategy.
  • Assesses technical issues and raises architectural decisions, evaluation of solutioning options, and recommended solution.
  • Evaluate emerging ServiceNow capabilities and industry trends to inform platform evolution.
  • Assists with the identification of overlapping projects or products for the same capabilities
  • Establish and enforce architectural guidelines, best practices, and governance frameworks across the platform.
  • Collaborate with developers, administrators, and solution architects in technical design, development, and integration
  • Ensures all parts of the capability/product requirements are correctly incorporated into the technical design of services.

Domain Expertise:
  • Deep expertise of ServiceNow architecture, modules (ITSM, HRSD, ITOM, ITAM, etc), scripting, integrations, and platform capabilities
  • ServiceNow Certified System Administrator and at least 1 additional ServiceNow Certification including but not limited to: ServiceNow Certified Master Architect or ServiceNow Certified Technical Architect
  • Knowledge of regulatory framework, security standards, and risk mitigation strategies

Requirements:
  • Bachelor's degree in a related field
  • Ten (10) years of prior experience in a similar role
  • ITIL Certified
  • Strong communication and organizational skills
  • DoD 8570 Level II/III certification desired
  • Security Clearance Required

IPTA is an Equal Opportunity Employer. All employment decisions are based on individual merit, including qualifications, experience, performance, and business needs, consistent with applicable federal laws and federal contracting requirements. IPTA provides equal opportunity and utilizes merit-based principles to make employment related decisions.
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