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Itsm Management Specialist Jobs (NOW HIRING)

iShare Inc.

Change Management Specialist

Ontario, CA · On-site

Change Management Specialist Location: Buffalo, NY Work Mode: Hybrid - 3 days/week onsite Type ... Strong knowledge of CMDB, CSDM, CI relationships , and ITSM processes. * Experience with ServiceNow ...

iShare Inc.

Change Management Specialist

Manhattan, NY · On-site

Change Management Specialist Location: Buffalo, NY Work Mode: Hybrid - 3 days/week onsite Type ... Strong knowledge of CMDB, CSDM, CI relationships , and ITSM processes. * Experience with ServiceNow ...

Starr Insurance Companies

ITSM Manager

New York, NY · On-site

$59 - $81.25/hr

... IT Service Management (ITSM) Manager is responsible for leading the organization's ITSM ... Implementation Specialist). * Experience deploying or scaling ServiceNow in a global or ...

Starr Insurance Companies

ITSM Manager

New York, NY · On-site

$59 - $81.25/hr

... The IT Service Management (ITSM) Manageris responsible forleading the organization's ITSM ... Implementation Specialist). * Experience deploying or scaling ServiceNow in a global or ...

iShare, Inc.

Change Management Specialist

Manhattan, NY · On-site

$50 - $60/hr

Change Management Specialist Location: Buffalo, NY Work Mode: Hybrid - 3 days/week onsite Type ... Strong knowledge of CMDB, CSDM, CI relationships , and ITSM processes. * Experience with ServiceNow ...

iShare, Inc.

Change Management Specialist

Redlands, CA · On-site

$50 - $60/hr

Change Management Specialist Location: Buffalo, NY Work Mode: Hybrid - 3 days/week onsite Type ... Strong knowledge of CMDB, CSDM, CI relationships , and ITSM processes. * Experience with ServiceNow ...

LTM

ServiceNow ITSM Manager

Manhattan, NY · On-site

$59.50 - $81.75/hr

... Management • Provide functional and architectural oversight for ServiceNow enhancements ... Implementation Specialist • Experience deploying or scaling ServiceNow in a global or ...

CACI

ITSM Specialist

Washington, DC · On-site

ITSM Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance ... management best practices -Experience evaluating ITSM tools (ServiceNow, Remedy, Jira Service ...

Defi-Auto-LLC

ITSM Specialist

Columbus, OH · On-site

$60K - $80K/yr

ITSM Specialist Full Time Tech - Infrastructur Atlanta, GA, US 2 days ago Requisition ID: 2365 ... The role also supports IT Operations Management (ITOM) initiatives by enhancing monitoring ...

iShare Inc

Change Management Specialist

Manhattan, NY · On-site

$50 - $60/hr

Change Management Specialist Location: Buffalo, NY Work Mode: Hybrid - 3 days/week onsite Type ... Strong knowledge of CMDB, CSDM, CI relationships , and ITSM processes. * Experience with ServiceNow ...

iShare Inc

Change Management Specialist

Redlands, CA · On-site

$50 - $60/hr

Change Management Specialist Location: Buffalo, NY Work Mode: Hybrid - 3 days/week onsite Type ... Strong knowledge of CMDB, CSDM, CI relationships , and ITSM processes. * Experience with ServiceNow ...

defi AUTO LLC

ITSM Specialist

Harrisburg, PA · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... The role also supports IT Operations Management (ITOM) initiatives by enhancing monitoring ...

defi AUTO LLC

ITSM Specialist

Boise, ID · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... The role also supports IT Operations Management (ITOM) initiatives by enhancing monitoring ...

defi AUTO LLC

ITSM Specialist

Austin, TX · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... The role also supports IT Operations Management (ITOM) initiatives by enhancing monitoring ...

defi AUTO LLC

ITSM Specialist

Frankfort, KY · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... The role also supports IT Operations Management (ITOM) initiatives by enhancing monitoring ...

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Itsm Management Specialist information

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How much do itsm management specialist jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for itsm management specialist in the United States is $24.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $28.85 per hour, depending on experience, location, and employer.

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For Itsm Management Specialist jobs, the most frequently searched job titles are:

Infographic showing various Itsm Management Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $51,897 per year, or $25 per hour.

ITSM Change Management Specialist

Palm Beach Gardens, FL • On-site

Prophecy Technologies
Professional, Scientific, and Technical Services • 11 - 50 employees
Learn more about Prophecy Technologiesexternal

Full-time

Posted 18 days ago

Key responsibilities

  • Partner with product teams and stakeholders to understand upcoming releases, change impacts, and required end-user or IT-user behavior changes.

  • Develop and execute communication and engagement plans, create communication deliverables, and coordinate change management activities across initiatives.

  • Track progress, support collection and analysis of adoption metrics, and prepare status updates and recommendations for product teams and leadership.

Job description

Role Overview:
We are seeking a proactive Change Management Specialist to support an enterprise portal and IT service management (ITSM) products and their continuous enhancements. This role focuses on helping employees and IT users understand changes, their importance, and necessary actions. The ideal candidate will possess hands-on experience in enterprise-level communications, strong writing and coordination skills, and a collaborative approach to delivering change activities across multiple product teams. The specialist will work closely with product teams to understand roadmaps, release content, change impacts, and user experience implications, supporting the development and execution of communication, engagement, readiness, and training activities while aligning with corporate standards.
Key Responsibilities:
  • Partner with enterprise portal and ITSM product teams and key stakeholders to understand upcoming releases, organizational readiness, change impacts, and required end-user or IT-user behavior changes.
  • Implement and maintain a standard, efficient workflow process, leveraging Jira to manage tasks, deliverables, dependencies, approvals, and timelines.
  • Conduct change impact assessments and stakeholder analyses to identify affected audiences, risks, communication needs, and support requirements.
  • Develop and execute communication and engagement plans aligned with ADKAR principles (Awareness, Desire, Knowledge, Ability, Reinforcement).
  • Create clear, targeted communication deliverables, including release announcements, FAQs, job aids, training guides, readiness materials, and leadership updates.
  • Coordinate change management activities across multiple initiatives, track progress, and follow through on actions and deadlines.
  • Collaborate with Corporate Marketing & Communications to align messaging, obtain approvals, and ensure enterprise communication quality and consistency.
  • Build productive working relationships with business stakeholders, leaders, champions, and subject matter experts.
  • Support the collection and analysis of adoption metrics, feedback, and user sentiment to evaluate readiness and communication effectiveness.
  • Prepare regular status updates, insights, and recommendations for product teams and leadership.
  • Leverage approved AI tools to draft, summarize, analyze feedback, tailor content, and improve work quality and efficiency, validating outputs for accuracy, confidentiality, tone, and compliance.
  • Create and maintain organized documentation, including communication plans, change impact assessments, stakeholder maps, training materials, and Jira records.

Qualifications:
  • Bachelor's degree in Communications, Business, Organizational Development, Information Technology, or a related field, or equivalent relevant experience.
  • Two to four years of hands-on experience in change management, communications, project coordination, or related work supporting enterprise technology initiatives.
  • Hands-on experience planning, writing, editing, and coordinating enterprise-level communications for diverse audiences and channels.
  • Working knowledge of organizational change management principles, including the ADKAR model.
  • Strong written and verbal communication skills, with the ability to translate complex information into clear, actionable messages.
  • Strong collaboration and stakeholder engagement skills, with the ability to build alignment and work effectively across teams.
  • Strong organizational skills and the ability to manage multiple tasks, deadlines, and deliverables with appropriate guidance.
  • Proficiency with Microsoft 365, including Word, PowerPoint, Excel, Teams, and SharePoint.
  • Experience using Jira or a similar work management tool to track tasks, deliverables, and workflow status.
  • Comfort using approved generative AI tools to improve productivity and content quality, with sound judgment in reviewing and refining outputs.

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