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Itil Jobs in Decatur, GA (NOW HIRING)

MMI

ServiceNow Administrator

Alpharetta, GA · Remote

... ITIL Certification a plus Experience/Required Skills: -ServiceNow administration experience required Graphic & Web Design experience required -Development experience in client and server-side ...

MMI

ServiceNow Administrator

Alpharetta, GA · On-site

... ITIL Certification a plus Experience/Required Skills: -ServiceNow administration experience required Graphic & Web Design experience required -Development experience in client and server-side ...

Kanak Elite Services Inc

IT Project Manager

Atlanta, GA · On-site

$94K - $112K/yr

Familiarity with ITIL framework and best practices. Preferred Qualifications: * PMP, PRINCE2, or equivalent certification. * ITIL Foundation certification. * Extensive experience managing network ...

Instant Serve LLC

Project Manager

Atlanta, GA · On-site

$60 - $75/hr

Familiarity with ITIL framework and best practices. Preferred Qualifications: * PMP, PRINCE2, or equivalent certification. * ITIL Foundation certification. * Extensive experience managing network ...

DMI

ServiceNow Analyst

Atlanta, GA

  • Medical

  • Life

  • Retirement

Ensure compliance with ITIL best practices, security requirements, and organizational governance. Education and Years of Experience: * Bachelor's degree in Information Technology, Computer Science ...

DMI

ServiceNow Analyst

Atlanta, GA · On-site

$57K - $62K/yr

  • Medical

  • Life

  • Retirement

Ensure compliance with ITIL best practices, security requirements, and organizational governance. Qualifications Education and Years of Experience: * Bachelor's degree in Information Technology ...

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All JobsItil JobsItil Jobs in Decatur, GA

Itil information

See Decatur, GA salary details

$10

$21

$37

How much do itil jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for itil in Decatur, GA is $21.39, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $23.46 per hour, depending on experience, location, and employer.

What is ITIL and what does an ITIL professional do?

ITIL stands for Information Technology Infrastructure Library, which is a set of best practices for delivering IT services efficiently and effectively. An ITIL professional uses these best practices to help organizations align their IT services with business needs, improve service delivery, reduce costs, and manage risk. Their responsibilities often include process improvement, incident management, change management, and ensuring that IT services meet agreed-upon standards and expectations.

How does an ITIL professional typically collaborate with other departments to improve service delivery?

ITIL professionals often work closely with various departments such as IT operations, customer support, and business units to align IT services with organizational needs. They facilitate communication between technical teams and non-technical stakeholders, ensuring that service management processes are clear and effective. Regular meetings, process documentation, and service reviews are common ways ITIL professionals foster collaboration, leading to more efficient incident resolution and continuous service improvement.

What is the difference between Itil vs ServiceNow Administrator?

AspectItilServiceNow Administrator
CertificationsITIL Foundation, ITIL ExpertServiceNow Certified System Administrator
Work EnvironmentIT service management, process improvementServiceNow platform management, automation
Industry UsageIT service providers, large enterprisesOrganizations using ServiceNow for ITSM

While ITIL is a set of best practices for IT service management, a ServiceNow Administrator focuses on managing and configuring the ServiceNow platform to implement ITIL processes. Both roles require understanding of ITSM principles, but ITIL provides the framework, whereas the ServiceNow Administrator applies it within the ServiceNow environment.

What are the key skills and qualifications needed to thrive as an ITIL professional, and why are they important?

To thrive as an ITIL professional, you need a solid understanding of IT service management principles, process optimization, and typically an ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is important for managing workflows and incidents. Strong analytical thinking, communication, and stakeholder management skills set top performers apart in this field. These competencies are crucial for ensuring efficient IT service delivery, continual improvement, and alignment of IT services with business needs.

What jobs can I get with ITIL?

ITIL certification prepares individuals for roles in IT service management, such as IT Service Manager, IT Operations Manager, or Service Desk Manager. These roles involve managing IT services, implementing best practices, and ensuring service quality, often requiring knowledge of ITIL frameworks and tools like ServiceNow or BMC Remedy.

Is ITIL in demand?

ITIL (Information Technology Infrastructure Library) professionals are in demand as organizations seek to improve IT service management and operational efficiency. Certifications like ITIL Foundation can enhance job prospects, and roles often require knowledge of ITSM tools and processes. The demand varies by industry and region but remains steady due to ongoing digital transformation efforts.
What are popular job titles related to Itil jobs in Decatur, GA? For Itil jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Itil jobs in Decatur, GA look for? The top searched job categories for Itil jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Itil jobs? Cities near Decatur, GA with the most Itil job openings:
Itil jobs near you
Infographic showing various Itil job openings in Decatur, GA as of August 2026, with employment types broken down into 85% Full Time, 3% Part Time, 2% Temporary, and 10% Contract. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $44,494 per year, or $21.4 per hour.

IT Service Readiness Manager (Service Desk Operations)

Noblesoft Technologies

Atlanta, GA • On-site

$40 - $42/hr

Contractor

Re-posted 27 days ago

Job description

Job Title: IT Service Readiness Manager (Service Desk Operations)

Location: Atlanta, GA (Hybrid)

Role Summary

The IT Service Readiness Manager is responsible for the seamless migration of new and changed services into the live operational environment. You will coordinate with L1 and L2 Service Desk teams, ensuring they are technically prepared and operationally ready to support our global user base. This role requires a high-level blend of Project Management rigor, ITIL process expertise, and hands-on experience with ServiceNow (SNOW) and Office 365 ecosystems.

Key Responsibilities

1. Service Readiness & Project Integration

  • Operational Readiness: Act as the primary gatekeeper for new service launches, ensuring all support requirements (training, documentation, and tools) are met before "Go-Live."
  • Knowledge Management: Lead the Readiness of complex technical knowledge from Project Teams into actionable Knowledge Base (KB) articles for L1/L2 analysts.
  • Early Life Support (ELS): Oversee the "Hyper-care" phase after implementation, connecting technical product managers, L1/L2 analysts to stabilize the support

2. Service Desk Operations (L1/L2)

  • Performance Governance: Manage the daily output of L1 (Service Desk) and L2 (Desktop/App Support) teams to ensure strict adherence to SLA (Service Level Agreements) during Early Life support.
  • SNOW Optimization: Utilize ServiceNow for advanced reporting, trend analysis, and workflow automation to drive "Shift-Left" initiatives.

3. Strategy & Continuous Improvement

  • SLA/OLA Management: Review and renegotiate Service Level Agreements and Operational Level Agreements (OLAs) to align with evolving business needs.
  • Process Excellence: Design and implement ITIL-aligned processes for Incident, Request, and Change Management.
  • Data Visualization:  Skilled in creating impactful visualizations—such as charts, graphs, tables, and dashboards—that transform complex data sets into easily understandable formats. Proficient in utilizing tools like the MS Office suite (Excel, PowerPoint, Visio).
  • Meeting Facilitation: 

Ability to run effective meetings through creating concise agendas, establishing meeting purpose, facilitating conversation through questions and exhibiting good listening skills. Knowing how to read the room. 

  • Team Leadership

Lead and mentor Service Onboarding (Project Management team Members), provide guidance and support to ensure team members are productive and motivated. Delegate tasks, resolve conflicts, and foster a collaborative environment. Keep tasks and documents in order to ensure smooth project execution. Motivate and guide Service Onboarding team to achieve project goals

Technical & Professional Requirements

Requirement

Description

Experience

10+ years in IT Support, with at least 3 years in a Managerial or Readiness-specific role.

ITSM Tools

Proficiency in ServiceNow (SNOW), including dashboard creation

Ecosystems

Deep knowledge of Office 365 (O365) and Windows 10/11 environments.

Frameworks

ITIL Certification is mandatory. PMP or PRINCE2 certification is preferred.

SLAs

Proven track record of managing vendors and internal teams against strict performance KPIs.

Preferred Attributes

  • Stakeholder Management: Ability to influence Project Managers and Senior Leadership to ensure supportability isn't sacrificed for speed.
  • Agility: Comfortable leading teams through high-pressure "crunch" periods during enterprise-wide hardware or software refreshes.
  • Analytical Mindset: You don't just see tickets; you see patterns and proactively seek to automate recurring issues.