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Itil Jobs in Decatur, GA (NOW HIRING)

United Airlines

ITIL Production Support Engineer with PMO

Atlanta, GA · Hybrid

$40.50 - $52.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ITIL Service Management * Drive ITIL best practices across Incident, Problem, Change, and Service Request Management. * Lead Major Incident Management calls and coordinate stakeholder communications.

Nastech Global

ITSM Lead

Atlanta, GA · On-site

Atlanta, GA(Onsite) Job Type: Full Time Must Have Technical/Functional Skills ITIL Strong Knowledge and Hands-on experience Strong understanding of ITSM principles and best practices, including ITIL ...

JConnect Infotech

ITSM Lead

Atlanta, GA · On-site

ITIL Strong Knowledge and Hands-on experience * Strong understanding of ITSM principles and best practices, including ITIL framework. * Experience with ITSM tools and platforms (e.g., ServiceNow)

Softrim LLC

Service Desk Manager

Alpharetta, GA · On-site

Implement and optimize ITIL-aligned service management processes. Team Management * Lead, mentor, and coach service desk analysts to maintain high performance and engagement. * Conduct regular ...

Softrim

Service Desk Manager

Alpharetta, GA · Hybrid

Implement and optimize ITIL-aligned service management processes. Team Management * Lead, mentor, and coach service desk analysts to maintain high performance and engagement. * Conduct regular ...

Softrim LLC

Service Desk Manager

Alpharetta, GA · On-site

Implement and optimize ITIL-aligned service management processes. Team Management * Lead, mentor, and coach service desk analysts to maintain high performance and engagement. * Conduct regular ...

Xforia, Inc.

ServiceNow Architect

Alpharetta, GA · On-site

$69.50 - $87.50/hr

Strong understanding of IT service management processes, ITIL framework, and industry best practices. Mandatory requirements: * Proven experience in architecting and implementing ServiceNow solutions ...

Tanisha Systems

PostgreSQL DBA (Fulltime)

Atlanta, GA · On-site

$48 - $60/hr

Solid understanding of ITIL processes (Incident, Problem, Change, Request Management). Experience supporting regulated enterprise environments, including audits and compliance evidence generation.

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All JobsItil JobsItil Jobs in Decatur, GA

Itil information

See Decatur, GA salary details

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How much do itil jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for itil in Decatur, GA is $21.39, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $23.46 per hour, depending on experience, location, and employer.

What is ITIL and what does an ITIL professional do?

ITIL stands for Information Technology Infrastructure Library, which is a set of best practices for delivering IT services efficiently and effectively. An ITIL professional uses these best practices to help organizations align their IT services with business needs, improve service delivery, reduce costs, and manage risk. Their responsibilities often include process improvement, incident management, change management, and ensuring that IT services meet agreed-upon standards and expectations.

How does an ITIL professional typically collaborate with other departments to improve service delivery?

ITIL professionals often work closely with various departments such as IT operations, customer support, and business units to align IT services with organizational needs. They facilitate communication between technical teams and non-technical stakeholders, ensuring that service management processes are clear and effective. Regular meetings, process documentation, and service reviews are common ways ITIL professionals foster collaboration, leading to more efficient incident resolution and continuous service improvement.

What is the difference between Itil vs ServiceNow Administrator?

AspectItilServiceNow Administrator
CertificationsITIL Foundation, ITIL ExpertServiceNow Certified System Administrator
Work EnvironmentIT service management, process improvementServiceNow platform management, automation
Industry UsageIT service providers, large enterprisesOrganizations using ServiceNow for ITSM

While ITIL is a set of best practices for IT service management, a ServiceNow Administrator focuses on managing and configuring the ServiceNow platform to implement ITIL processes. Both roles require understanding of ITSM principles, but ITIL provides the framework, whereas the ServiceNow Administrator applies it within the ServiceNow environment.

What are the key skills and qualifications needed to thrive as an ITIL professional, and why are they important?

To thrive as an ITIL professional, you need a solid understanding of IT service management principles, process optimization, and typically an ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is important for managing workflows and incidents. Strong analytical thinking, communication, and stakeholder management skills set top performers apart in this field. These competencies are crucial for ensuring efficient IT service delivery, continual improvement, and alignment of IT services with business needs.

What jobs can I get with ITIL?

ITIL certification prepares individuals for roles in IT service management, such as IT Service Manager, IT Operations Manager, or Service Desk Manager. These roles involve managing IT services, implementing best practices, and ensuring service quality, often requiring knowledge of ITIL frameworks and tools like ServiceNow or BMC Remedy.

Is ITIL in demand?

ITIL (Information Technology Infrastructure Library) professionals are in demand as organizations seek to improve IT service management and operational efficiency. Certifications like ITIL Foundation can enhance job prospects, and roles often require knowledge of ITSM tools and processes. The demand varies by industry and region but remains steady due to ongoing digital transformation efforts.
What are popular job titles related to Itil jobs in Decatur, GA? For Itil jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Itil jobs in Decatur, GA look for? The top searched job categories for Itil jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Itil jobs? Cities near Decatur, GA with the most Itil job openings:
Itil jobs near you
Infographic showing various Itil job openings in Decatur, GA as of August 2026, with employment types broken down into 85% Full Time, 3% Part Time, 2% Temporary, and 10% Contract. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $44,494 per year, or $21.4 per hour.

Project Manager with ITIL Implementation

Lorven Technologies

Atlanta, GA • On-site

Full-time

Re-posted 17 days ago

Job description

Project Manager with ITIL Implementation - Atlanta, GA - 5 days onsite - Contract role
Job Summary:
We are seeking an experienced Project Manager with strong ITIL implementation expertise to lead IT Service Management (ITSM) transformation initiatives. The ideal candidate will drive ITIL framework adoption, process standardization, tool implementation, and service governance across enterprise IT environments. This is a fully onsite role based in Atlanta, GA.
Key Responsibilities:
  • Lead end-to-end ITIL implementation projects (Incident, Problem, Change, Release, Service Request, CMDB, etc.).
  • Define project scope, objectives, timelines, deliverables, and resource plans.
  • Drive ITSM tool implementation or enhancement (ServiceNow, BMC Remedy, Jira Service Management, etc.).
  • Collaborate with Infrastructure, Application, Security, and Business teams to standardize service processes.
  • Establish ITIL governance models, KPIs, SLAs, OLAs, and reporting mechanisms.
  • Conduct stakeholder meetings, executive updates, and steering committee presentations.
  • Manage project risks, dependencies, budget, and change management.
  • Ensure compliance with ITIL best practices and organizational policies.
  • Lead process workshops, documentation, and training sessions.
  • Coordinate UAT, go-live activities, and post-implementation support.
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About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

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