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Itil Jobs in Decatur, GA (NOW HIRING)

DMI

Senior Knowledge Manager

Atlanta, GA · On-site

$150K/yr

ITIL Foundation or ITIL Managing Professional Certification. * Experience with ServiceNow reporting and dashboard development. * Experience supporting digital transformation, automation, or AI ...

DMI

Senior Knowledge Manager

Atlanta, GA · On-site

$150K - $162K/yr

ITIL Foundation or ITIL Managing Professional Certification. * Experience with ServiceNow reporting and dashboard development. * Experience supporting digital transformation, automation, or AI ...

DMI

Junior/ Mid-Level Configuration Manager

Atlanta, GA · On-site

$150K - $162K/yr

Ensure activities comply with ITIL processes and organizational policies. Qualifications Education and Years of Experience: * Bachelor's degree in Information Technology, Computer Science, or related ...

DMI

Senior Knowledge Manager

Atlanta, GA

$109K - $150K/yr

ITIL Foundation or ITIL Managing Professional Certification. * Experience with ServiceNow reporting and dashboard development. * Experience supporting digital transformation, automation, or AI ...

Metasys

HP Asset Manager Consultant

Atlanta, GA · On-site

Familiar with ITIL or ITIL Foundations certifications Additional Information Role: HP Asset Manager Consultant Location: Atlanta, GA or Toronto, ON Job Status: Full-Time, or Contract Start Date: ASAP ...

Service Global, Inc

Desktop EUC L1

Atlanta, GA · On-site

$19.50 - $24.75/hr

Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management * Associate degree (A.A.) or equivalent from three-year ...

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How much do itil jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for itil in Decatur, GA is $21.39, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $23.46 per hour, depending on experience, location, and employer.

What is ITIL and what does an ITIL professional do?

ITIL stands for Information Technology Infrastructure Library, which is a set of best practices for delivering IT services efficiently and effectively. An ITIL professional uses these best practices to help organizations align their IT services with business needs, improve service delivery, reduce costs, and manage risk. Their responsibilities often include process improvement, incident management, change management, and ensuring that IT services meet agreed-upon standards and expectations.

How does an ITIL professional typically collaborate with other departments to improve service delivery?

ITIL professionals often work closely with various departments such as IT operations, customer support, and business units to align IT services with organizational needs. They facilitate communication between technical teams and non-technical stakeholders, ensuring that service management processes are clear and effective. Regular meetings, process documentation, and service reviews are common ways ITIL professionals foster collaboration, leading to more efficient incident resolution and continuous service improvement.

What is the ITIL job?

An ITIL job involves managing IT service management processes based on the ITIL framework, which aims to improve service quality and efficiency. Roles often include IT service manager, process analyst, or support specialist, requiring knowledge of ITIL practices and certifications. These jobs typically involve coordinating IT services, implementing best practices, and ensuring alignment with business needs.

What is the difference between Itil vs ServiceNow Administrator?

AspectItilServiceNow Administrator
CertificationsITIL Foundation, ITIL ExpertServiceNow Certified System Administrator
Work EnvironmentIT service management, process improvementServiceNow platform management, automation
Industry UsageIT service providers, large enterprisesOrganizations using ServiceNow for ITSM

While ITIL is a set of best practices for IT service management, a ServiceNow Administrator focuses on managing and configuring the ServiceNow platform to implement ITIL processes. Both roles require understanding of ITSM principles, but ITIL provides the framework, whereas the ServiceNow Administrator applies it within the ServiceNow environment.

Is ITIL entry level?

ITIL (Information Technology Infrastructure Library) certifications are available at multiple levels, including Foundation, which is considered entry level and suitable for beginners. The Foundation certification provides a basic understanding of IT service management principles and is often a starting point for those new to ITIL. Advanced certifications require prior knowledge and experience in IT service management.

What are the key skills and qualifications needed to thrive as an ITIL (IT Service Management) professional, and why are they important?

To thrive as an ITIL professional, you need a solid understanding of IT service management principles, process optimization, and typically an ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is important for managing workflows and incidents. Strong analytical thinking, communication, and stakeholder management skills set top performers apart in this field. These competencies are crucial for ensuring efficient IT service delivery, continual improvement, and alignment of IT services with business needs.

What jobs can I get with ITIL?

ITIL certification prepares professionals for roles such as IT Service Manager, IT Operations Manager, Service Desk Manager, and IT Process Analyst. These jobs involve managing IT service delivery, improving processes, and ensuring service quality, often requiring knowledge of IT service management tools and frameworks.

Is ITIL in demand?

ITIL (Information Technology Infrastructure Library) certifications and skills are in high demand as organizations seek to improve IT service management and operational efficiency. Professionals with ITIL knowledge, especially those with certifications like ITIL Foundation or higher, are often sought after for roles in IT service management, support, and operations across various industries.
What are popular job titles related to Itil jobs in Decatur, GA? For Itil jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Itil jobs in Decatur, GA look for? The top searched job categories for Itil jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Itil jobs? Cities near Decatur, GA with the most Itil job openings:
Itil jobs near you
Infographic showing various Itil job openings in Decatur, GA as of July 2026, with employment types broken down into 88% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 79% Physical, 5% Hybrid, and 16% Remote job distribution, with an average salary of $44,494 per year, or $21.4 per hour.
Senior Knowledge Manager

Senior Knowledge Manager

DMI

Atlanta, GA • On-site

$150K/yr

Other

Medical, Life, Retirement

Posted 14 days ago

Job description

About DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
About the Opportunity
DMI is seeking an experienced Senior Knowledge Manager to lead enterprise knowledge management initiatives. This role is responsible for establishing governance, driving knowledge-sharing practices, and ensuring the delivery of high-quality technical documentation that improves operational efficiency and enhances the customer experience.
Working across Service Desk, Infrastructure, Identity and Access Management, Application Support, and Engineering teams, you will oversee the knowledge lifecycle, champion ITIL Knowledge Management best practices, and develop strategies that increase first-call resolution, improve self-service adoption, and promote continuous improvement throughout the enterprise.
Duties and Responsibilities:
  • Lead the development and governance of the enterprise Knowledge Management Program supporting CDC IT operations.
  • Establish standards, processes, and quality controls for knowledge articles, SOPs, work instructions, technical documentation, and operational playbooks.
  • Collaborate with technical and business stakeholders to capture institutional knowledge and ensure critical operational information is documented and maintained.
  • Drive continuous improvement initiatives by analyzing incident trends, service metrics, and customer feedback to identify documentation and process improvement opportunities.
  • Oversee the complete knowledge lifecycle, including content creation, review, approval, publication, archival, and retirement.
  • Develop knowledge metrics and dashboards to measure content quality, usage, effectiveness, and contribution to service performance.
  • Mentor technical teams on knowledge-sharing best practices and foster a culture of continuous learning and collaboration.
  • Partner with ServiceNow administrators and process owners to optimize Knowledge Management capabilities, workflows, and self-service functionality.
  • Support organizational change initiatives by ensuring documentation accurately reflects system enhancements, process changes, and technology modernization efforts.
  • Ensure compliance with IT governance, security policies, and documentation standards across all supported environments.

Qualifications
Education and Years of Experience:
  • Bachelor's degree in Information Technology, Information Systems, Business, Technical Communications, or a related field (or equivalent experience).
  • 8+ years of experience in Knowledge Management, IT Service Management, Technical Documentation, or Enterprise IT Operations.
  • Demonstrated experience leading enterprise Knowledge Management initiatives within complex IT environments.
  • Experience administering or supporting ServiceNow Knowledge Management or similar enterprise platforms.
  • Strong understanding of ITIL service management processes.
  • Exceptional written and verbal communication skills with the ability to communicate technical concepts to both technical and non-technical audiences.
  • Experience leading cross-functional teams and driving organizational process improvements.

Required Skills & Certifications:
  • Experience supporting HHS or other Federal agencies.
  • ITIL Foundation or ITIL Managing Professional Certification.
  • Experience with ServiceNow reporting and dashboard development.
  • Experience supporting digital transformation, automation, or AI-enabled knowledge management initiatives.

Min Citizenship Status Required: Must be a U.S. Citizen
Physical Requirements: No physical requirements needed for this position
Location: Atlanta, Georgia
Minimum Salary Rate
$150,011.50
Median Salary Rate
$162,594.50
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being:
  • Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
  • Development - Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
  • Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.
  • Recognition - Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
  • Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
No Agencies Please
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

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