Itil Remote Jobs in Raleigh, NC (NOW HIRING)

NexusTek is a U.S based, managed IT service provider (MSP) to small and medium sized organizations. We excel in tackling the complexities of IT, such as cloud services, cyber-security, document management, data back-up and protection, and more.   

Our mission is to take away technology headaches allowing our clients to focus on their core business.   

Working Hours

Monday – Friday 8:00 am to 5:00 pm local hours with after hours as needed to adjust to client needs.

Travel may vary, up to 25%.

Location

Remote (USA): Preference for candidates with life Sciences, hospitality, or generalist background in the East region.

Why this job is exciting:  

As a trusted strategic advisor to senior leadership, you'll directly shape how organizations leverage technology to achieve critical business objectives across hybrid cloud, security, and infrastructure modernization. You'll drive meaningful transformation by aligning enterprise-wide technology investments—from cloud migration and disaster recovery to network architecture and compliance—with operational goals that deliver measurable business value. This billable, client-facing position allows you to build deep executive relationships while solving complex infrastructure challenges that position clients for competitive advantage and long-term growth.

Who you are  

Proactive and independent vCIO, who will use critical thinking to align enterprise-wide technology with business strategy and operational processes for our clients including but not limited to all private and hybrid cloud hosting, cloud migration support, client network functions, connectivity, help desk, performance monitoring, data security, disaster recovery, telecommunications systems, website, intranet/internet security and performance.

You know how to:

• Work in collaboration with C-suite executives and the senior management team to align enterprise technology strategy with business objectives, driving measurable outcomes across hybrid cloud, security, disaster recovery, and infrastructure modernization initiatives.
• Contribute to the strategic planning process; identify and cultivate future business development opportunities.
• Provide a hands-on, proactive leadership style with sufficient technical knowledge to serve as an effective problem-solving resource
• Have a comprehensive understanding of the external IT business climate
• Demonstrate superior presentation and communication skills to effectively convey strategic and operational goals, and to explain technical concepts to non-technical stakeholders
• Lead high-impact consulting engagements including compliance assessments, security audits, technology roadmaps, and multi-year budget planning that position clients for competitive advantage and operational excellence
• Drive revenue growth by identifying strategic business development opportunities, supporting sales cycles with technical credibility, and crafting compelling RFPs and proposals that win deals
• Build trusted advisor relationships with senior leadership teams, serving as their go-to strategic technology partner while fostering collaboration across clients, vendors, and internal stakeholders
• Shape the future of client organizations by delivering continuous improvement in service quality, leading transformational projects, and championing innovation that accelerates business growth and resilience
• Maintain billable hours, serving the clients of Nexustek as a member of their senior management team

You have:

• Minimum of 10 years IT/IS management and managed services experience
• Minimum of 5 years in a senior architecture role; networking, security, systems, and applications
• Verifiable record of substantive accomplishment in a senior IT leadership role
• Broad understanding of infrastructure hardware and software systems including storage and security for data center hosted applications and virtual and private cloud solutions.
• Extensive experience in cloud migrations, architecture, pre-sales engineering, technology selection, and project management.
• Proven ability to manage the entire spectrum of information technology and information and communication systems and operations.
• Demonstrated experience implementing and integrating information technology initiatives and leading effective, cohesive teams in diverse organizations with multiple sites across state lines or large geographical areas.

Preferred:

• Relevant technical and professional certifications are a plus, including CISSP and CISM.
• Certifications in project management (PMP or equivalent), ITIL, and cloud platforms (AWS, Azure, or GCP) are also valued.
• CCP (CMMC Certified Professional) and experience or certification related to GxP-regulated environments.
• Bachelor’s degree in Computer Engineering, Computer Science, Information Systems, or related technical field.

Pay and Benefits

 This is a full-time position located in the United States and performed remotely with some travel.  

Estimated Starting Salary/Wage Range less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role.  Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)   

In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:

• Four weeks of annual accrued PTO
• Seven paid national holidays
• Medical, dental, vision options
• Company-paid life insurance, short and long-term disability
• Voluntary benefits such as critical illness and accident
• Voluntary Legal Shield and identity theft protection
• Discretionary annual 401k match plan
• Generous employee referral bonus plan
• Employee Assistance Program
• Access to over 90,000+ courses in ADP My Learning 
• StandOut employee engagement tools
• Eligible to apply for a Pluralsight license

We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time. 

  Interview Process - Typical interview process for this role:  

Application Stage - Thanks for showing interest!  

• Submit your application  
• Complete the Culture Index Survey offered in the application steps (link to survey also provided below)  select your preferred language.  
• Culture IndexLink: https://go.cultureindex.com/p/ai9sL9gahm1INvxmeOd

Screening Stage - Let's get to know each other!

• Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening
• 20 min Recruiter screening to introduce you to NexusTek and get to know what motivates you 

Interview Stage – We’ll dive into your experience more in depth

• One hour technical interview with hiring manager
• One hour follow up interview with COO
• In queue – potential interviews to follow - TBD

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws  

NexusTek participates in E-Verify for all US Employees  

Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.   

All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page:  https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US