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Itil Problem Manager Jobs in Michigan (NOW HIRING)

Epitec, Inc.

Change Incident Manager

Detroit, MI · On-site

Incident, Change, Problem. Will act as Incident Manager with day-to-day responsibility for investigating and coordinating resolution actions for severity incidents. Departmental Requirements: ITIL V3 ...

CYNET SYSTEMS

Network Security Engineer

Dearborn, MI · On-site

$53 - $58/hr

Handle P1/P2 incidents, RCA, and problem management. * Execute changes aligned with ITIL processes. * Manage and optimize Cisco WSA (proxy) including URL filtering, access control, and HTTPS ...

CYNET SYSTEMS

Network Security Engineer

Dearborn, MI · On-site

$53 - $58/hr

Handle P1/P2 incidents, RCA, and problem management. * Execute changes aligned with ITIL processes. * Manage and optimize Cisco WSA (proxy) including URL filtering, access control, and HTTPS ...

CYNET SYSTEMS

Network Security Engineer

Dearborn, MI · On-site

$53 - $58/hr

Handle P1/P2 incidents, RCA, and problem management. Execute changes aligned with ITIL processes. Manage and optimize Cisco WSA (proxy) including URL filtering, access control, and HTTPS decryption.

Meijer

Director, Infrastructure and Cloud

Walker, MI · On-site

Drive incident/problem management, automation, standardization, and continuous improvement across ... Experience with ITIL, service management, infrastructure automation, FinOps, or modernization.

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Itil Problem Manager information

See Michigan salary details

$25.5K

$81.5K

$126.9K

How much do itil problem manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for itil problem manager in Michigan is $81,511.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,644.00 and $90,012.00 per year, depending on experience, location, and employer.

What is an ITIL Problem Manager?

An ITIL Problem Manager is a professional responsible for identifying and managing the root causes of incidents within an IT service environment. Their main goal is to minimize the adverse impact of recurring issues by preventing problems and resulting incidents from happening. They analyze incident trends, coordinate with technical teams to investigate root causes, and implement permanent solutions. The role ensures continuous improvement of IT services by maintaining problem records, facilitating problem reviews, and driving proactive problem management.

What are the key skills and qualifications needed to thrive as an ITIL Problem Manager?

To thrive as an ITIL Problem Manager, you need a deep understanding of ITIL frameworks, strong analytical skills, and experience in IT service management, often backed by an ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and root cause analysis methodologies is typically required. Exceptional communication, stakeholder management, and critical thinking skills help in effectively resolving issues and driving process improvements. These competencies are crucial for minimizing service disruptions, enhancing IT efficiency, and supporting organizational goals.

How does an ITIL Problem Manager typically collaborate with other IT teams to resolve recurring incidents?

An ITIL Problem Manager works closely with incident management, service desk, and technical support teams to analyze incident trends and identify underlying causes of recurring issues. They often facilitate problem review meetings, coordinate root cause analysis, and ensure that permanent solutions are implemented across departments. Effective collaboration involves clear communication, documentation, and follow-up to verify that corrective actions prevent future incidents. This cross-functional teamwork is essential for maintaining service quality and minimizing disruptions.

What is the difference between Itil Problem Manager vs Itil Incident Manager?

AspectItil Problem ManagerItil Incident Manager
Primary FocusIdentifying and resolving root causes of problemsRestoring services quickly after incidents
ResponsibilitiesProblem analysis, root cause analysis, proactive problem managementIncident logging, escalation, resolution, communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentIT service management teams, technical supportHelp desks, support centers, operational teams

The Itil Problem Manager focuses on identifying and resolving underlying issues to prevent future incidents, while the Itil Incident Manager aims to restore normal service operation as quickly as possible. Both roles require ITIL certifications and work within IT service management environments, but their core objectives differ significantly.

What are popular job titles related to Itil Problem Manager jobs in Michigan?

For Itil Problem Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Itil Problem Manager jobs in Michigan look for?

The top searched job categories for Itil Problem Manager jobs in Michigan are:

Itil Problem Manager jobs near you
Infographic showing various Itil Problem Manager job openings in Michigan as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $81,511 per year, or $39.2 per hour.

Change Incident Manager

Detroit, MI • On-site

Epitec, Inc.
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Epitec, Inc.external

Full-time

Re-posted 22 days ago

Key responsibilities

  • Oversee the development of ITSM-based management processes and controls to ensure high-quality IT service delivery.

  • Act as Incident Manager responsible for investigating and coordinating resolution actions for severity incidents.

  • Lead and provide direction for short- and long-term planning sessions, ensuring understanding of business goals and requirements.

Job description

Company Description

This position is located in Detroit MI for one of the largest healthcare companies in the State.

Job Description

Summary Oversee development of ITSM-based management process and controls to ensure IT service delivery meets business objectives with high quality. Provide a single point of contact for one or more IT Service Management process (es). Examples: Incident, Change, Problem. Will act as Incident Manager with day-to-day responsibility for investigating and coordinating resolution actions for severity incidents. Departmental Requirements: ITIL V3 Certified Professional Incident Management Systems Training/Certification (ex. BMC Certified Professional, HPSM Certification, etc.) 10 Years Incident Management experience. Departmental Preferences: Looking for a seasoned very strong service manager. Strong background/knowledge of ITIL Framework Customer Service and/or Network Operations Center background Corporate Requirements: Serve as a liaison between the business area and the IT organization to provide technical solutions required for the achievement of business goals. Collect, analyze, develop, document, and communicate business requirement. Support one or more highly complex business processes, requiring design or integration of technical solutions that may cross multiple function of the business. Serve in a lead role. Conduct data gathering and analysis to understand business strategy requirements. Lead and provide direction for short and long-term planning sessions and provide direction to ensure understanding of business goals and direction. Provide input from a business and IT perspective. Lead the assessment of client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to prioritize immediate business needs and recommend options, risks and cost vs. benefits. Analyze customer?s operations to understand their strengths and weaknesses to determine opportunities for improvements. Conduct feasibility studies and draft proposals for evaluation by appropriate users and managers. Develop and assist in the presentation of businesses cases. Develop user test cases and system integration testing and validate test results during testing. Review and approve test plans and monitor testing process to ensure that business results are adequately tested with minimal risk, as needed. Review and approve test plans and monitors testing process to ensure that business results are adequately tested with minimal risk. Investigate, resolve and escalate problems. Procure technical assistance to help in problem resolution. Monitor and analyze performance metrics to ensure customer satisfaction. Keeps customers informed of problems, issues, and status. Manage customers? expectations. Ensure IT solutions meet customers? needs. Coach and transfer knowledge to less experienced team members. Other duties may be assigned. Qualifications EDUCATION AND/OR EXPERIENCE Bachelor?s degree in related field preferred. Five (5) years of relevant technical or business work experience required. OTHER SKILLS AND ABILITIES Leadership skills, experience/in-depth knowledge of business operations and systems requirement processes. Display innovation in identifying, proposing, and overseeing the execution of business solutions. Written and verbal communication skills interpersonal skills. Ability to work independently, or within a team environment. Other related skills and/or abilities may be required to perform this job.

Additional Information

This is a DIRECT HIRE Position. MUST BE a US CITIZEN OR GREEN CARD HOLDER









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