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Itil Problem Manager Jobs in Michigan (NOW HIRING)

RICEFW Technologies Inc

Project Manager

Lansing, MI · On-site

Incident & Problem Management * ITIL * SLA Management * SQL * Python / Shell / PowerShell * Splunk * Dynatrace * Nagios * Prometheus / ELK * Linux / Windows * AWS / Azure * CI/CD * Root Cause ...

New

Kavaliro

Citrix Support

Dearborn, MI · On-site

ITIL expert, well hands on experience to manage Incident, Service Requests, Change and Problem Management. * Apart from Citrix XenApp, understanding of other core Citrix Components with related to ...

Kavaliro

Citrix Support

Dearborn, MI · On-site

ITIL expert, well hands on experience to manage Incident, Service Requests, Change and Problem Management. * Apart from Citrix XenApp, understanding of other core Citrix Components with related to ...

TekCommands Inc

SAP PM FUNCTIONAL ANALYST

Jackson, MI · On-site

Need to have experience in Production Support utilizing ITIL practices for Incident, Change and Problem Management. [ Must Have ] * Create utilities industry specific solution designs to plan define ...

Endeavor

Senior Support Technician

Coopersville, MI · On-site

$21 - $28.75/hr

Execute root-cause fixes from Problem Management, including complex remediation, known error ... Strong working knowledge of ITIL practices, including incident, problem, change, and continual ...

Endeavor IT

Senior Support Technician

Coopersville, MI · On-site

$75K - $85K/yr

Execute root-cause fixes from Problem Management, including complex remediation, known error ... Strong working knowledge of ITIL practices, including incident, problem, change, and continual ...

Incorporan Inc

SAP PM (Plant Maintenance)

Jackson, MI · On-site

Need to have experience in Production Support utilizing ITIL practices for Incident, Change and Problem Management. [ Must Have ] * Create utilities industry specific solution designs to plan define ...

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Itil Problem Manager information

See Michigan salary details

$25.5K

$81.5K

$126.9K

How much do itil problem manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for itil problem manager in Michigan is $81,511.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,644.00 and $90,012.00 per year, depending on experience, location, and employer.

What is an ITIL Problem Manager?

An ITIL Problem Manager is a professional responsible for identifying and managing the root causes of incidents within an IT service environment. Their main goal is to minimize the adverse impact of recurring issues by preventing problems and resulting incidents from happening. They analyze incident trends, coordinate with technical teams to investigate root causes, and implement permanent solutions. The role ensures continuous improvement of IT services by maintaining problem records, facilitating problem reviews, and driving proactive problem management.

What are the key skills and qualifications needed to thrive as an ITIL Problem Manager?

To thrive as an ITIL Problem Manager, you need a deep understanding of ITIL frameworks, strong analytical skills, and experience in IT service management, often backed by an ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and root cause analysis methodologies is typically required. Exceptional communication, stakeholder management, and critical thinking skills help in effectively resolving issues and driving process improvements. These competencies are crucial for minimizing service disruptions, enhancing IT efficiency, and supporting organizational goals.

How does an ITIL Problem Manager typically collaborate with other IT teams to resolve recurring incidents?

An ITIL Problem Manager works closely with incident management, service desk, and technical support teams to analyze incident trends and identify underlying causes of recurring issues. They often facilitate problem review meetings, coordinate root cause analysis, and ensure that permanent solutions are implemented across departments. Effective collaboration involves clear communication, documentation, and follow-up to verify that corrective actions prevent future incidents. This cross-functional teamwork is essential for maintaining service quality and minimizing disruptions.

What is the difference between Itil Problem Manager vs Itil Incident Manager?

AspectItil Problem ManagerItil Incident Manager
Primary FocusIdentifying and resolving root causes of problemsRestoring services quickly after incidents
ResponsibilitiesProblem analysis, root cause analysis, proactive problem managementIncident logging, escalation, resolution, communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentIT service management teams, technical supportHelp desks, support centers, operational teams

The Itil Problem Manager focuses on identifying and resolving underlying issues to prevent future incidents, while the Itil Incident Manager aims to restore normal service operation as quickly as possible. Both roles require ITIL certifications and work within IT service management environments, but their core objectives differ significantly.

What are popular job titles related to Itil Problem Manager jobs in Michigan?

For Itil Problem Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Itil Problem Manager jobs in Michigan look for?

The top searched job categories for Itil Problem Manager jobs in Michigan are:

Itil Problem Manager jobs near you
Infographic showing various Itil Problem Manager job openings in Michigan as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $81,511 per year, or $39.2 per hour.

Project Manager

Lansing, MI • On-site

RICEFW Technologies Inc
IT Services • 51 - 200 employees
Learn more about RICEFW Technologies Incexternal

Other

Posted 3 days ago

New

Job description

Production Technical Lead / Support Manager Required Experience
  • 10+ years of software development and/or production support experience.
  • 5+ years managing technical support teams or projects of similar size and scope.
  • Experience supporting large-scale, complex applications in live/24 7 production environments.
Key Technical Skills
  • Production Support
  • Incident & Problem Management
  • ITIL
  • SLA Management
  • SQL
  • Python / Shell / PowerShell
  • Splunk
  • Dynatrace
  • Nagios
  • Prometheus / ELK
  • Linux / Windows
  • AWS / Azure
  • CI/CD
  • Root Cause Analysis RCA
Responsibilities
  • Direct technology team activities involving:
    • Integration
    • Development
    • Data management
    • Reporting
  • Provide overall design oversight and subject matter expertise.
  • Identify opportunities to streamline technology solutions across regions.
  • Identify and challenge design gaps.
  • Provide clarity regarding design decisions.
  • Own detailed project plans for technical areas.
  • Ensure integration and technology teams remain aligned with overall project timelines and milestones.
  • Assist with deployment strategy and readiness assessments.Serve as a technical SME for software application modules, implementation, customization, and development.
  • Oversee work performed by legacy analysts and application developers.
  • Work closely with application functional analysts to review functional specifications.
  • Maintain the integrity of production systems.
  • Provide deployment support for production changes.
  • Triage defects reported to the State Help Desk.
  • Deploy required data fixes and defect corrections.
  • Ensure proper functioning of production systems.
  • Perform/oversee:
    • Capacity planning
    • Load testing
    • Production deployments
  • Act as the primary liaison to the Security Compliance Team
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