ZipRecruiter

Log In

1

Itil Practitioner Jobs (NOW HIRING)

GDIT

Configuration Management Analyst

Rochester, MN · On-site

ITIL Practitioner: IT Asset Management * ITIL Practitioner: Service Configuration Management * ITIL Practitioner: Change Enablement * The candidate who possesses one or all of these certifications ...

NATO

Section Head (CIS Operations)

Norfolk, VA · On-site

ITIL Practitioner Course for Service Level Management. * Appropriate educational background in IKM. Attributes/Competencies: Personal Attributes: * The work associated with this post requires ...

Logistics Management Institute

$115K - $160K/yr

Advanced ITIL certifications (e.g., ITIL Practitioner, Intermediate, or Expert) required (or received w/in 6 months of hire) * Agile delivery experience preferred. * Active DoD Secret Clearance - U.S.

NATO

Section Head (CIS Operations)

Norfolk, VA · On-site

ITIL Practitioner Course for Service Level Management. * Appropriate educational background in IKM. Attributes/Competencies: Personal Attributes: * The work associated with this post requires ...

kgs

NOC Technician Tier 2

Washington, DC · Hybrid

Advanced certifications such as Cisco CCNP, CompTIA Security+, or ITIL Practitioner Required Skills and Competencies: * Advanced knowledge of TCP/IP networking, routing protocols (BGP, OSPF, EIGRP ...

kgs

NOC Technician Tier 2

Washington, DC · Hybrid

Advanced certifications such as Cisco CCNP, CompTIA Security+, or ITIL Practitioner Required Skills and Competencies: * Advanced knowledge of TCP/IP networking, routing protocols (BGP, OSPF, EIGRP ...

next page

Showing results 1-20

All JobsItil Practitioner Jobs

Itil Practitioner information

See salary details

$41.5K

$130.3K

$200K

How much do itil practitioner jobs pay per year?

As of Jul 1, 2026, the average yearly pay for itil practitioner in the United States is $130,295.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,000.00 and $150,000.00 per year, depending on experience, location, and employer.

How much do you get paid with ITIL certification?

ITIL practitioners typically earn between $60,000 and $100,000 annually, depending on experience, location, and the specific role within IT service management. Certification can lead to higher salaries and more advanced positions in IT operations and service management teams.

What are the typical career advancement opportunities for an ITIL Practitioner?

As an ITIL Practitioner, you can pursue various career paths in IT service management, such as progressing to roles like IT Service Manager, Process Owner, or ITSM Consultant. Many organizations also encourage practitioners to deepen their expertise with higher-level ITIL certifications or related management qualifications. With experience, you may take on responsibilities leading service improvement initiatives or managing teams. The skills and experience gained in this role are highly transferable, opening doors to broader IT leadership positions and cross-functional projects.

What are the key skills and qualifications needed to thrive in the Itil Practitioner position, and why are they important?

To thrive as an ITIL Practitioner, you need a solid understanding of IT service management principles, process improvement, and problem-solving, usually supported by ITIL Foundation and Practitioner certifications. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Cherwell, as well as documentation and reporting systems, is often required. Excellent communication, analytical thinking, and stakeholder management abilities are crucial for effective collaboration and driving change. These skills enable practitioners to enhance service delivery and ensure organizational processes align with business objectives.

What is an ITIL Practitioner job?

An ITIL Practitioner is a professional who applies ITIL (Information Technology Infrastructure Library) principles to improve IT service management (ITSM) processes within an organization. They focus on practical implementation, guiding teams in adopting and adapting ITIL best practices to enhance service efficiency, reduce costs, and improve customer satisfaction. ITIL Practitioners emphasize continual service improvement, change management, and metrics-driven decision-making. Their role often involves training teams, analyzing processes, and ensuring IT services align with business objectives.

Is ITIL in demand?

ITIL practitioners are in demand as organizations seek to improve IT service management and operational efficiency. Certifications like ITIL Foundation can enhance job prospects, and roles often require knowledge of ITSM tools and processes. The demand for ITIL skills is expected to grow with increasing reliance on IT services across industries.

Is ITIL better than PMP?

ITIL and PMP are certifications for different aspects of IT service management and project management, respectively. ITIL focuses on IT service delivery processes, while PMP emphasizes project management skills and methodologies; the better certification depends on the specific job role and industry requirements. Both can enhance a professional's qualifications but serve different career paths within IT and project management environments.

What jobs can I get with an ITIL certification?

ITIL certification prepares individuals for roles in IT service management, such as IT Service Manager, IT Operations Manager, Service Desk Manager, or Process Improvement Specialist. These roles involve managing IT services, implementing best practices, and ensuring service quality using ITIL frameworks and tools.
More about Itil Practitioner jobs
What are the most commonly searched types of Itil Practitioner jobs? The most popular types of Itil Practitioner jobs are:
What job categories do people searching Itil Practitioner jobs look for? The top searched job categories for Itil Practitioner jobs are:
Itil Practitioner jobs near you
Infographic showing various Itil Practitioner job openings in the United States as of June 2026, with employment types broken down into 7% Locum Tenens, 66% Full Time, and 27% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $130,295 per year, or $62.6 per hour.
ITSM Automation & Optimization Leader (ITIL Expert)

ITSM Automation & Optimization Leader (ITIL Expert)

Northern Trust

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Northern Trust rating

8.1

Company rating: 8.1 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Northern Trust is seeking a senior ITSM leader and ITIL expert to lead the automation, optimization, and maturation of IT Service Management function. This role is accountable for transforming how IT services are governed, executed, and continuously improved-shifting from manual, compliance-heavy processes to automated, data-driven, and resilient ITSM operations within a high-volume and time-critical environment.
This is a highly visible leadership role balancing run-the-bank stability with change-the-bank transformation, operating within a dynamic, high-velocity operating model that requires strong ITIL judgment, deep automation expertise, and the ability to influence in a matrixed environment across global technology teams.
What You'll Do
ITSM Process Leadership & Optimization
  • Interface with senior executives across the organization to drive strategic outcomes and day-to-day service delivery priorities, delivering operational excellence while enabling risk reduction in a deadline-sensitive delivery model.
  • Serve as the enterprise authority on ITIL-based processes, ensuring they are scalable, risk-aligned, and fit-for-purpose within a complex, high-throughput operational environment.
  • Lead continuous optimization of ITSM processes, reducing friction, manual effort, and cycle time while improving quality, compliance, and delivery at pace and scale.
  • Define and enforce clear process guardrails, decision frameworks, and risk-based controls, balancing speed with strong governance and control adherence.
  • Manage priorities across a multi-threaded, high-demand environment, ensuring effective execution amid competing priorities and tight timelines.
Automation & Intelligent Enablement
  • Drive an automation-first strategy for ITSM practices, leveraging AI, orchestration, and workflow automation to:
    • Reduce human dependency and error
    • Increase standardization and predictability
    • Enable safe, fast, and repeatable execution in a continuous delivery and improvement environment
  • Partner with engineering, platform, and tooling teams to embed automation directly into ITSM workflows and deployment pipelines, supporting accelerated delivery cycles with appropriate governance controls.
  • Identify and retire low-value manual controls, replacing them with preventative and detective automated controls aligned to high-volume change and release ecosystems.
Metrics, Insights & Value Realization
  • Define and operationalize KPIs, KRIs, and experience metrics that measure effectiveness, risk reduction, and business value in a delivery-focused organization.
  • Sponsor dashboard creation and automated reporting to provide real-time visibility into performance, compliance, and operational trends.
  • Use data-driven insights to continuously refine process design while supporting rapidly evolving priorities and delivery demands.
Collaboration & Influence
  • Act as a trusted advisor to technology, risk, audit, and business stakeholders within a dynamic and evolving workload environment.
  • Facilitate global forums, workshops, and working groups to drive alignment, adoption, and continuous improvement.
  • Mentor and develop ITSM practitioners, elevating process maturity, automation capability, and execution discipline across the organization.
Who You Are:
You are a leader with a passion for ITSM modernization and ITIL practitioner with a drive for process excellence, intelligent automation, and scalable governance. You bring strong judgment, a systems-thinking mindset, and the ability to translate ITIL principles into modern, execution-oriented operating models.
You thrive in high-performance, deadline-driven environments and are comfortable:
  • Navigating rapidly shifting priorities and competing demands
  • Maintaining quality and control in time-sensitive, high-volume operations
  • Demonstrating agility in complex, evolving environments
  • Delivering measurable outcomes at pace and scale
Qualifications
  • 10+ years of IT Service Management experience, ideally within Banking or Financial Services.
  • Deep, hands-on expertise in ITIL/ITSM, including governance, risk-based decisioning, and continuous improvement.
  • Proven experience leading automation and optimization initiatives within fast-moving ITSM and release cadences.
  • Strong understanding of ITIL, COBIT, ISO/IEC 20000, and regulated operating environments.
  • Demonstrated ability to lead globally and influence outcomes without direct authority.
  • Excellent communication, analytical, and stakeholder management skills.
Preferred Certifications
  • ITIL Certification (Intermediate or higher strongly preferred)
  • Automation, AI/ML, or RPA-related certifications
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
Salary Range:
$137,400 - 240,400 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com .
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.

What Northern Trust employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply