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Itil Practitioner Jobs (NOW HIRING)

WATI

Senior IT Project Manager

Annapolis, MD · On-site

$129.70K - $130.20K/yr

ITIL Foundation ITIL Practitioner ITIL Managing Professional ITIL Strategic Leader Experience managing concurrent projects (i.e., 4 to 5 projects) with budgets exceeding XXX00,000. Excellent oral ...

InstantServe LLC

Program Manager

Vienna, VA · On-site

ITIL Practitioner Certification or greater * Experience in multiple areas including Service Strategy, Service Design, Service Transition, and Service Operation with Continual Process Improvement

InstantServe LLC

Program Manager

Vienna, VA · On-site

ITIL Practitioner Certification or greater * Experience in multiple areas including Service Strategy, Service Design, Service Transition, and Service Operation with Continual Process Improvement

dBestWorkz LLC

IT Project Leader

Miami, FL · Hybrid

ITIL Foundation or ITIL Practitioner certification * Network-related certifications such as Cisco (CCNA/CCNP), AWS, Azure, Fortinet, Palo Alto, or equivalent are a plus

Softtek

IT Service Manager

Vienna, VA · Remote

ITIL certification (e.g., ITIL Foundation, ITIL Practitioner) is highly desirable. * Experience with ISO 20000-1, COBIT, and other IT governance frameworks. * Familiarity with risk management and ...

New

Softtek

IT Service Manager

Washington, DC · Remote

ITIL certification (e.g., ITIL Foundation, ITIL Practitioner) is highly desirable. * Experience with ISO 20000-1, COBIT, and other IT governance frameworks. * Familiarity with risk management and ...

New

Logistics Management Institute

$115K - $160K/yr

Advanced ITIL certifications (e.g., ITIL Practitioner, Intermediate, or Expert) required (or received w/in 6 months of hire) * Agile delivery experience preferred. * Active DoD Secret Clearance - U.S.

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$41.5K

$130.3K

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How much do itil practitioner jobs pay per year?

As of May 28, 2026, the average yearly pay for itil practitioner in the United States is $130,295.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,000.00 and $150,000.00 per year, depending on experience, location, and employer.

What is an ITIL Practitioner job?

An ITIL Practitioner is a professional who applies ITIL (Information Technology Infrastructure Library) principles to improve IT service management (ITSM) processes within an organization. They focus on practical implementation, guiding teams in adopting and adapting ITIL best practices to enhance service efficiency, reduce costs, and improve customer satisfaction. ITIL Practitioners emphasize continual service improvement, change management, and metrics-driven decision-making. Their role often involves training teams, analyzing processes, and ensuring IT services align with business objectives.

What are the key skills and qualifications needed to thrive in the Itil Practitioner position, and why are they important?

To thrive as an ITIL Practitioner, you need a solid understanding of IT service management principles, process improvement, and problem-solving, usually supported by ITIL Foundation and Practitioner certifications. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Cherwell, as well as documentation and reporting systems, is often required. Excellent communication, analytical thinking, and stakeholder management abilities are crucial for effective collaboration and driving change. These skills enable practitioners to enhance service delivery and ensure organizational processes align with business objectives.

What are the typical career advancement opportunities for an ITIL Practitioner?

As an ITIL Practitioner, you can pursue various career paths in IT service management, such as progressing to roles like IT Service Manager, Process Owner, or ITSM Consultant. Many organizations also encourage practitioners to deepen their expertise with higher-level ITIL certifications or related management qualifications. With experience, you may take on responsibilities leading service improvement initiatives or managing teams. The skills and experience gained in this role are highly transferable, opening doors to broader IT leadership positions and cross-functional projects.

Is ITIL still relevant in 2026?

ITIL remains relevant for IT service management roles like ITIL Practitioner, as it provides a widely adopted framework for aligning IT services with business needs. Certifications in ITIL are still valued by employers, and the framework continues to evolve to incorporate modern practices such as Agile and DevOps. Staying updated with the latest ITIL versions and related tools can enhance job prospects in this field.
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What are the most commonly searched types of Itil Practitioner jobs? The most popular types of Itil Practitioner jobs are:
What job categories do people searching Itil Practitioner jobs look for? The top searched job categories for Itil Practitioner jobs are:
Itil Practitioner jobs near you
Infographic showing various Itil Practitioner job openings in the United States as of May 2026, with employment types broken down into 7% Locum Tenens, 34% Full Time, 56% Part Time, and 3% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $130,295 per year, or $62.6 per hour.
ITSM Automation & Optimization Leader (ITIL Expert)

ITSM Automation & Optimization Leader (ITIL Expert)

Northern Trust

Chicago, IL

$137.40K - $240.40K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Northern Trust rating

7.7

Company rating: 7.7 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Title: ITSM Automation & Optimization Leader (ITIL Expert)
Northern Trust is seeking a senior ITSM leader and ITIL expert to lead the automation, optimization, and maturation of IT S ervice Management processes . This role is accountable for transforming how IT services are governed, executed, and continuously improved-shifting from manual, compliance-heavy processes to automated, data-driven, and resilient ITSM operations .
This is a highly visible leadership role balancing run-the-bankstability with change-the-bank transformation , requiring strong ITIL judgment, deep automation acumen, and the ability to influence across global technology teams.
What You'll Do:
ITSM Process Leadership & Optimization:
  • Interface with senior executives across the organization to drive strategic outcomes and day-to-day service delivery priorities to deliver operational excellence and enable risk reduction.
  • Serve as the enterprise authority on ITIL-based processes and capabilities , ensuring processes are fit-for-purpose, scalable, and aligned to business risk.
  • Lead continuous optimization of ITSM processes, reducing friction, manual effort, and cycle time while improving quality and compliance.
  • Define and enforce clear process guardrails , decision frameworks, and risk-based controls across global teams.
Automation & Intelligent Enablement:
  • Drive an automation-first strategy for ITSM practices , leveraging AI, orchestration, and workflow automation to:
  • Reduce human dependency and error
  • Increase standardization and predictability
  • Enable safe, fast, and repeatable change execution
  • Partner with engineering, platform, and tooling teams to embed automation directly into ITSM workflows and deployment pipelines.
  • Identify and retire low-value manual controls, replacing them with preventative and detective automated controls .
Metrics, Insights & Value Realization:
  • Define and operationalize KPIs, KRIs, and experience metrics that measure effectiveness, risk reduction, and business value.
  • Sponsor dashboard creation and automated reporting that provide real-time visibility into performance, compliance, and trends.
  • Use data and insights to continuously refine process design and automation priorities.
Collaboration & Influence:
  • Act as a trusted advisor to technology, risk, audit, and business stakeholders.
  • Facilitate global forums, workshops, and working groups to drive alignment, adoption, and continuous improvement.
  • Mentor and develop ITSM practitioners, raising overall process and automation maturity across the organization.
Who You Are:
You are a seasoned ITSM leader and ITIL practitioner with a passion for process excellence, intelligent automation, and scalable governance . You bring strong judgment, a systems-thinking mindset, and the ability to translate ITIL principles into practical, modern operating models.
You are equally comfortable:
  • Challenging legacy processes
  • Designing future-state workflows
  • Influencing senior stakeholders
  • And delivering measurable, sustainable outcomes
Qualifications:
  • 10+ years of IT Service Management experience , ideally within Banking or Financial Services.
  • Deep, hands-on expertise in ITIL/ITSM , including governance, risk-based decisioning, and continuous improvement.
  • Proven experience leading automation and optimization initiatives within ITSM environments.
  • Strong understanding of ITIL, COBIT, ISO/IEC 20000 , and regulated operating environments.
  • Demonstrated ability to lead globally and influence outcomes without direct authority.
  • Excellent communication, analytical, and stakeholder management skills.
Preferred Certifications:
  • ITIL Certification (Intermediate or higher strongly preferred)
  • Automation, AI/ML, or RPA-related certifications
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
Salary Range:
$137,400 - 240,400 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com .
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.

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