Helper Itil Practitioner Jobs (NOW HIRING)

Configuration Analyst
Transform technology into opportunity as a Configuration Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT youll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
Job Description: Supports the establishment and maintenance of the customers IT asset and configuration management program. They must be detail-oriented and have in-depth knowledge in maintaining the consistency of information regarding the design requirements, functional and physical attributes, and operational information of enterprise configuration items (CIs). Candidates should have knowledge and experience in IT asset, configuration, change, release, and deployment management. Candidates must possess excellent interpersonal, business management, and customer service skills

Job Responsibilities:

Maintaining a comprehensive, effective CM program

• Support IT Governance
• Support the establishment and maintenance of an IT asset management program
• Support the tracking of assets and configuration items through the full lifecycle; provide detailed analysis the informs customer during lifecycle planning.
• Support the collection of configuration data.
• Support the development of CMDB policy, processes and knowledge base.
• Provide support in the maintenance of the organizational Configuration Management Database (CMDB) auditing to ensure the accuracy of configuration data and proper reporting and status accounting.
• Works with the Configuration management team, to improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships
• Assisting in developing standard IT configuration management methodology; establish a mature process for change management/enablement. Monitoring standards compliance, as well as change and release implementation
• Ensure the establishment of detailed records that provide current state of CIs, historical changes, and checks/balances that are fully auditable.
• Conducting Technical Review Board (TRB) and Change Review Board (CRB) meetings or other medium established to manage change control.
• Utilizing NIST SP 800-128 (Security Focused Configuration Management), NIST CM Controls, DoW CIO ZTA directives, standards, and frameworks support the tracking and enumeration of CIs with respect to security risk.
• Working with Cross-functional teams with multiple product owners
• Validate the soundness and accuracy of configuration management audits and reconciliation
• Works with other ITSM processes to inform configuration management activities based on new requirements ensuring alignment to NIST and ZTA frameworks
• Other duties as assigned.

Required Experience: This position requires five (5) years of intensive and progressive specialized experience. This position also requires Germany TESA as follows:

• Bachelors Degree and 3 years relevant experience (or)
• Associates degree and 7 years relevant experience (or)
• No degree and 11 years of directly applicable experience

Note: Minimum experience requirement will be the greater of position and TESA requirements.

Desired Skills:

• Data Analysis & Visualization with Power BI.
• App Development Using Power Apps.
• Automating Workflows with Power Automate.
• Data Integration with Common Data Service (Dataverse).
• Customizing Solutions for Business Needs.

Required Certifications:

• ITIL4 Foundations (or) ITIL (Version 5) Foundations

Desired Certification(s)

• ITIL Practitioner: IT Asset Management
• ITIL Practitioner: Service Configuration Management
• ITIL Practitioner: Change Enablement

* The candidate who possesses one or all of these certifications and meets all other minimum requirements will be prioritized for hire.

Clearance: SECRET

Minimum Education: A Bachelors degree from an accredited college or university with a curriculum or major field of study which is closely related to the work to be automated and 5 years relevant experience, and/or in a computer science, information system, a physical science, engineering or a mathematics-intensive discipline.

Additional Requirements: Candidate must meet Germany TESA requirements as follows:

Germany:

• A Bachelors Degree and three (3) years of recent specialized experience; or
• Associates Degree and seven (7) years of recent specialized experience; or
• No degree and 11 years or recent specialized experience.

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities

Support: An internal mobility team focused on helping you achieve your career goals

Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and youll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

#DefenseOCONUS