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Itil Certification Jobs (NOW HIRING)

nLeague

Configuration Manager

Mechanicsville, VA · On-site

VDOT is seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. This role is responsible for establishing, governing, and continuously improving ...

Apollo ITS

Configuration Manager

Mechanicsville, VA · Hybrid

Client is seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. This role is responsible for establishing, governing, and continuously ...

Artech

Release Management Staff

Dallas, TX · Hybrid

$45 - $47/hr

ITIL certification or experience with ITIL Change Management is a plus. Regards, Raksha Saxena Cell: 973.394.3946 Email: raksha.saxena@artech.com

Ampcus

Configuration Manager

Mechanicsville, VA · On-site

Client is seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. * This role is responsible for establishing, governing, and continuously ...

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How much do itil certification jobs pay per hour?

As of May 28, 2026, the average hourly pay for itil certification in the United States is $25.86, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $29.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ITIL-certified professional, and why are they important?

To thrive as an ITIL-certified professional, you need a solid understanding of IT service management principles, process optimization, and a relevant ITIL certification (e.g., Foundation, Practitioner, or higher). Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong analytical thinking, problem-solving skills, and effective communication help professionals stand out in this role. These skills ensure efficient IT service delivery, improved customer satisfaction, and alignment of IT services with organizational goals.

How does obtaining an ITIL certification impact collaboration within IT service management teams?

Obtaining an ITIL certification equips professionals with a standardized framework and common terminology for IT service management, which greatly enhances collaboration within teams. Certified individuals can more effectively communicate about processes, incidents, and changes, reducing misunderstandings and streamlining workflows. This shared knowledge base helps align team members on best practices, fosters smoother handoffs between roles, and improves the overall efficiency of IT service delivery. Additionally, ITIL-certified professionals are often seen as valuable contributors during cross-departmental projects, thanks to their structured approach to problem-solving.

What is ITIL certification?

ITIL certification is a credential that demonstrates knowledge and understanding of the IT Infrastructure Library (ITIL) framework, which provides best practices for IT service management (ITSM). The certification is recognized globally and is structured in different levels, including Foundation, Practitioner, Intermediate, Expert, and Master. Earning an ITIL certification can enhance your career by validating your expertise in aligning IT services with business needs, improving efficiency, and driving organizational success.

What is the difference between Itil Certification vs IT Service Management (ITSM) Specialist?

AspectItil CertificationIT Service Management (ITSM) Specialist
Required CredentialsCertifications like ITIL Foundation, Intermediate, ExpertCertifications in ITIL, COBIT, or other ITSM frameworks; often includes practical experience
Work EnvironmentIT service management teams, consulting firms, large organizationsIT departments, service desks, consulting roles in ITSM implementation
Employer & Industry UsageUsed across industries for IT service improvementPrimarily in IT and tech sectors focusing on service delivery

While both roles focus on IT service management, an Itil Certification provides foundational knowledge and credentials in ITIL frameworks, whereas an IT Service Management Specialist applies this knowledge practically to improve and manage IT services within organizations.

More about Itil Certification jobs
What cities are hiring for Itil Certification jobs? Cities with the most Itil Certification job openings:
What states have the most Itil Certification jobs? States with the most job openings for Itil Certification jobs include:
What job categories do people searching Itil Certification jobs look for? The top searched job categories for Itil Certification jobs are:
Itil Certification jobs near you
Infographic showing various Itil Certification job openings in the United States as of May 2026, with employment types broken down into 3% Full Time, 71% Part Time, 3% Temporary, and 23% Contract. Highlights an 84% Physical, 7% Hybrid, and 9% Remote job distribution, with an average salary of $53,790 per year, or $25.9 per hour.

Configuration Manager

nLeague

Mechanicsville, VA • On-site

Contractor

Posted 21 days ago

Job description

Job ID: 788910

Department: VDOT 

Position: Configuration Manager 

Location: 9120 Lockwood Blvd Mechanicsville, VA 23116

Duration:06+ Months

  • VDOT is seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. This role is responsible for establishing, governing, and continuously improving the Configuration Management process.
  • VDOT is seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. The Configuration Manager is responsible for establishing, governing, and continuously improving the Configuration Management process within the ITSM framework. This role ensures accuracy, integrity, and traceability of Configuration Items (CIs), enabling effective incident, change, problem, and asset management. The Configuration Manager maintains the CMDB (Configuration Management Database), enforces process compliance, and partners with technical teams to ensure reliable service delivery. This role is critical in ensuring that our configuration management processes are thorough, efficient, and aligned with ITIL best practices. This role will be responsible for collaborating across functional areas to maintain the integrity of our Configuration Management Database (CMDB), supporting change management, and driving continuous improvement across IT services. An ideal candidate will have extensive experience integrating and managing Azure resources within a third party CMDB.

Key Responsibilities

  • Develop, implement, and maintain configuration management policies and processes in line with ITIL standards and Commonwealth of Virginia (COV) policy.
  • Own and manage the CMDB, ensuring accuracy, completeness, and compliance.
  • Collaborate with Change, Incident, and FinOps teams to ensure seamless service delivery.
  • Define and enforce policies for configuration item (CI) identification, control, and reporting.
  • Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information.
  • Monitor and audit configuration data to ensure quality and reliability.
  • Establish and track KPIs/metrics for Configuration Management maturity and CMDB health.
  • Provide leadership and guidance to IT teams on configuration management best practices.
  • Support IT governance, risk, and compliance initiatives.

Qualifications

  • ITIL Foundation certification (Intermediate or Expert level preferred).
  • Proven experience in Configuration Management within an ITIL environment.
  • Proven experience in Configuration Management within an Azure environment.
  • Strong knowledge of Ivanti Neurons for ITSM
  • Strong understanding of ITIL v3/v4 processes—especially Configuration, Change, Incident, and Problem Management.
  • Hands-on experience with a CMDB tool- Ivanti Neurons for ITSM including CI class modeling and discovery tools.
  • Excellent analytical, problem-solving, and documentation skills.
  • Ability to work collaboratively across technical and business teams.
  • Strong communication and stakeholder management skills.

Preferred Skills

  • Experience with automation tools for configuration management.
  • Familiarity with cloud environments (Azure, AWS, GCP).
  • Knowledge of automation, discovery tooling, and scripting (e.g., PowerShell, Python).
  • Familiarity with audit and compliance frameworks
  • Knowledge of COV policies and standards.