This IT role is responsible for receiving, documenting, prioritizing, resolving, and escalating support requests through the JIRA ticketing system. The position supports computer hardware, software ...
This IT role is responsible for receiving, documenting, prioritizing, resolving, and escalating support requests through the JIRA ticketing system. The position supports computer hardware, software ...
Information Technology (IT) Help Desk Specialist
Renton, WA · On-site
$36 - $41/hr
This IT role is responsible for receiving, documenting, prioritizing, resolving, and escalating support requests through the JIRA ticketing system. The position supports computer hardware, software ...
Quick apply
Information Technology (IT) Help Desk Specialist
Renton, WA · On-site
$36 - $41/hr
This IT role is responsible for receiving, documenting, prioritizing, resolving, and escalating support requests through the JIRA ticketing system. The position supports computer hardware, software ...
Information Technology Specialist
Silverdale, WA · On-site
$125K/yr
Applying advanced IT principles, concepts, methods, and practices to evaluate requirements * Resolve technical issues; guide system, application, or code testing and configuration decisions; and ...
Information Technology Specialist
Silverdale, WA · On-site
$125K/yr
Applying advanced IT principles, concepts, methods, and practices to evaluate requirements * Resolve technical issues; guide system, application, or code testing and configuration decisions; and ...
IT Manager
Bellevue, WA · Hybrid
$107K - $131K/yr
We love what we do, and it shows. As the national leader in providing cutting-edge, personalized body transformations, we believe everyone deserves their best body today and the opportunity to pursue ...
IT Manager
Bellevue, WA · Hybrid
$107K - $131K/yr
We love what we do, and it shows. As the national leader in providing cutting-edge, personalized body transformations, we believe everyone deserves their best body today and the opportunity to pursue ...
Information Technology Specialist
Tacoma, WA · On-site
$125K/yr
Applying advanced IT principles, concepts, methods, and practices to evaluate requirements * Resolve technical issues; guide system, application, or code testing and configuration decisions; and ...
Information Technology Specialist
Tacoma, WA · On-site
$125K/yr
Applying advanced IT principles, concepts, methods, and practices to evaluate requirements * Resolve technical issues; guide system, application, or code testing and configuration decisions; and ...
IT Manager
Bellevue, WA · On-site
$125K - $150K/yr
We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now. This position is based on-site in the Greater Seattle Area. A career at ...
IT Manager
Bellevue, WA · On-site
$125K - $150K/yr
We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now. This position is based on-site in the Greater Seattle Area. A career at ...
IT Manager
Bellevue, WA · Hybrid
$125K - $150K/yr
We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now. This position is based on-site in the Greater Seattle Area. A career at ...
Quick apply
IT Manager
Bellevue, WA · Hybrid
$125K - $150K/yr
We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now. This position is based on-site in the Greater Seattle Area. A career at ...
Information Technology Manager
Seattle, WA · On-site
$108K - $132K/yr
Information Technology Manager Company: The Boeing Company The Boeing Company's Information Digital Technology & Security (IDT&S) Engineering division is seeking an Information Technology Manager to ...
Information Technology Manager
Seattle, WA · On-site
$108K - $132K/yr
Information Technology Manager Company: The Boeing Company The Boeing Company's Information Digital Technology & Security (IDT&S) Engineering division is seeking an Information Technology Manager to ...
Information Technology Manager
Seattle, WA · On-site
$108K - $132K/yr
Information Technology Manager Company: The Boeing Company The Boeing Company's Information Digital Technology & Security (IDT&S) Engineering division is seeking an Information Technology Manager to ...
Information Technology Manager
Seattle, WA · On-site
$108K - $132K/yr
Information Technology Manager Company: The Boeing Company The Boeing Company's Information Digital Technology & Security (IDT&S) Engineering division is seeking an Information Technology Manager to ...
IT Intern
Seattle, WA · Hybrid
$25/hr
These openings provide broad experience across the IT function, offering hands-on learning with enterprise systems, operational workflows, and cross-team collaboration. The position offers a hybrid ...
IT Intern
Seattle, WA · Hybrid
$25/hr
These openings provide broad experience across the IT function, offering hands-on learning with enterprise systems, operational workflows, and cross-team collaboration. The position offers a hybrid ...
Director of IT
Seattle, WA · On-site
$156K - $234K/yr
Lead and manage a team of IT professionals, including hiring, training, and performance management. * Collaborate with other departments to identify and prioritize technology needs and provide ...
Director of IT
Seattle, WA · On-site
$156K - $234K/yr
Lead and manage a team of IT professionals, including hiring, training, and performance management. * Collaborate with other departments to identify and prioritize technology needs and provide ...
IT Project Technician
Seattle, WA · On-site
IT Audits * IT Security Audits * IT Strategic Planning * IT Procurement * Business IT Support * IT Upgrade Services * On-site IT Support * Remote IT Support * Industries We Serve * Architecture * Non ...
IT Project Technician
Seattle, WA · On-site
IT Audits * IT Security Audits * IT Strategic Planning * IT Procurement * Business IT Support * IT Upgrade Services * On-site IT Support * Remote IT Support * Industries We Serve * Architecture * Non ...
IT Systems Administrator
$85K - $95K/yr
Work with Valence IT, site, and 3rd party resources to execute IT related projects across multiple regions/sites. Knowledge, Skills, and Experience * 5+ years hands on experience setting up domain ...
IT Systems Administrator
$85K - $95K/yr
Work with Valence IT, site, and 3rd party resources to execute IT related projects across multiple regions/sites. Knowledge, Skills, and Experience * 5+ years hands on experience setting up domain ...
Director of IT
Seattle, WA · On-site
Lead and manage a team of IT professionals, including hiring, training, and performance management. * Collaborate with other departments to identify and prioritize technology needs and provide ...
Director of IT
Seattle, WA · On-site
Lead and manage a team of IT professionals, including hiring, training, and performance management. * Collaborate with other departments to identify and prioritize technology needs and provide ...
IT Intern (R2862)
$21 - $25/hr
The successful candidate will work alongside experienced IT professionals while assisting with technical support, infrastructure maintenance, network administration, hardware and software ...
Quick apply
IT Intern (R2862)
$21 - $25/hr
The successful candidate will work alongside experienced IT professionals while assisting with technical support, infrastructure maintenance, network administration, hardware and software ...
Manager of Information Technology
Seattle, WA · Hybrid
$130K - $170K/yr
An ideal candidate for this role will be comfortable working across varying levels of IT maturity, customer-service focused, and willing to roll up their sleeves and get hands-on when necessary.
Manager of Information Technology
Seattle, WA · Hybrid
$130K - $170K/yr
An ideal candidate for this role will be comfortable working across varying levels of IT maturity, customer-service focused, and willing to roll up their sleeves and get hands-on when necessary.
Manager of Information Technology
Seattle, WA · Hybrid
$130K - $170K/yr
An ideal candidate for this role will be comfortable working across varying levels of IT maturity, customer-service focused, and willing to roll up their sleeves and get hands-on when necessary.
Manager of Information Technology
Seattle, WA · Hybrid
$130K - $170K/yr
An ideal candidate for this role will be comfortable working across varying levels of IT maturity, customer-service focused, and willing to roll up their sleeves and get hands-on when necessary.
An ideal candidate for this role will be comfortable working across varying levels of IT maturity, customer-service focused, and willing to roll up their sleeves and get hands-on when necessary.
Quick apply
An ideal candidate for this role will be comfortable working across varying levels of IT maturity, customer-service focused, and willing to roll up their sleeves and get hands-on when necessary.
Manager of Information Technology
Seattle, WA · Hybrid
$130K - $170K/yr
An ideal candidate for this role will be comfortable working across varying levels of IT maturity, customer-service focused, and willing to roll up their sleeves and get hands-on when necessary.
Manager of Information Technology
Seattle, WA · Hybrid
$130K - $170K/yr
An ideal candidate for this role will be comfortable working across varying levels of IT maturity, customer-service focused, and willing to roll up their sleeves and get hands-on when necessary.
Manager of Information Technology
Seattle, WA · On-site
$130K - $170K/yr
An ideal candidate for this role will be comfortable working across varying levels of IT maturity, customer-service focused, and willing to roll up their sleeves and get hands-on when necessary.
Manager of Information Technology
Seattle, WA · On-site
$130K - $170K/yr
An ideal candidate for this role will be comfortable working across varying levels of IT maturity, customer-service focused, and willing to roll up their sleeves and get hands-on when necessary.
It information
See Renton, WA salary details
$56.2K - $66.4K
1% of jobs
$66.4K - $76.6K
3% of jobs
$76.6K - $86.8K
5% of jobs
$86.8K - $96.9K
7% of jobs
$96.9K - $107.1K
7% of jobs
$108.1K is the 25th percentile. Wages below this are outliers.
$107.1K - $117.3K
8% of jobs
$117.3K - $127.5K
7% of jobs
The median wage is $129.6K / yr.
$127.5K - $137.6K
48% of jobs
$137.6K - $147.8K
5% of jobs
$147.8K - $158K
4% of jobs
$158K - $168.2K
2% of jobs
$56.2K
$123.4K
$168.2K
How much do it jobs pay per year?
Do IT jobs pay well?
What are the key skills and qualifications needed to thrive as an IT professional?
What are some common challenges faced by IT professionals when supporting end users, and how can they effectively address them?
What is an IT professional?
What is in an IT job?
What is the best IT job to get?
What types of jobs are in IT?
What is the difference between IT vs Network Technician?
| Aspect | IT | Network Technician |
|---|---|---|
| Required Credentials | IT certifications, such as CompTIA A+, Network+, or Cisco certifications | Networking-specific certifications like Cisco CCNA or CompTIA Network+ |
| Work Environment | Office settings, remote work, or client sites; involves hardware, software, and systems management | Primarily technical work on network hardware, cabling, routers, switches, and network troubleshooting |
| Employer & Industry Usage | Used across various industries including tech, finance, healthcare, and education | Common in telecommunications, IT services, and large organizations with complex networks |
| Common Search & Comparison Intent | Understanding broad IT roles and responsibilities | Focusing on network-specific tasks and skills |
IT professionals have a broader scope, managing hardware, software, and systems, while Network Technicians focus specifically on network infrastructure and troubleshooting. Both roles require certifications and are vital in tech environments, but their daily tasks and expertise areas differ.

$36 - $41/hr
Other
Posted 9 days ago
Job description
Description
Job Summary:Â
The Information Technology (IT) Help Desk Specialist provides first-line technical support for employees and supports the day-to-day reliability, security, and usability of company information technology systems. This IT role is responsible for receiving, documenting, prioritizing, resolving, and escalating support requests through the JIRA ticketing system. The position supports computer hardware, software, operating systems, user accounts, peripherals, networking, backups, inventory, IT training, and continuous improvement of IT support processes while maintaining a professional and service-oriented attitude.
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Essential Job Duties:
1. Manage JIRA support tickets with accurate status, troubleshooting notes, resolutions, and follow-up actions. Provide timely end-user support in person, by phone, email, remote tools, and the approved ticketing process.
2. Install, configure, deploy, maintain, and troubleshoot computers, mobile devices, printers, peripherals, conference room equipment, and other IT assets.
3. Resolve common hardware, software, OS, application, network, VPN, printer, email, access, and account issues across Windows, Mac, and Linux.
4. Support user accounts, password resets, access requests, group updates, and identity tasks in Microsoft Entra ID and Active Directory.
5. Support IT security by following access control, endpoint protection, patching, phishing awareness, data handling, incident reporting, and least-privilege practices.
6. Monitor backups, recovery processes, endpoint health, software updates, and routine operational checks as assigned.
Secondary Duties:
1. Documentation: Maintain IT documentation, knowledge base articles, setup guides, and user instructions.
2. Data Support: Assist with reporting, analytics, spreadsheets, data cleanup, and basic Power BI, Tableau, SQL, Python, or API tasks as assigned.
3. Process Improvement: Support JIRA improvements and recommend practical updates to IT tools, processes, security practices, and user experience.
4. Other IT Support: Support assigned IT initiatives, security operations, equipment moves, onboarding, offboarding, vendor coordination, and related operational tasks.
Requirements
Job Qualifications:Â
Minimum
1. Relevant education, experience, certifications, or multifunctional IT experience for a junior support role.
2. Strong verbal and written communication, including explaining technical topics to non-technical users.
3. Professional interpersonal skills and discretion with sensitive or confidential information.
4. Strong organization, time management, follow-through, attention to detail, and ability to manage multiple tickets.
5. Working knowledge of Microsoft Entra ID, Active Directory, Microsoft Office, Windows, Mac, Linux, business applications, hardware, software, networking, printers, and peripherals.
6. Strong troubleshooting, problem-solving, documentation, and root-cause analysis skills.
7. Ability to work independently and on a team, follow procedures, seek help, and escalate appropriately.
8. Ability to communicate professionally in English with employees at all levels.
Preferred
1. Bachelor's degree in Computer Science, Information Technology, or a related field.
2. Knowledge of IT security best practices, endpoint protection, phishing awareness, access control, and incident reporting.
3. Experience with JIRA, service desk workflows, IT asset management, remote support tools, endpoint management, or knowledge base systems.
4. Familiarity with data analytics tools such as Power BI, Tableau, SQL, Python, API integrations, or similar tools.
5. Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, ITIL Foundation, or equivalent training.
Physical Requirements:
1. Occasional kneeling, pulling, pushing, reaching, crawling under desks, cable handling, and carrying equipment as related to IT support work.
2. Must be able to lift up to 25 pounds at times.
3. May require weekend work, after-hours support, scheduled maintenance windows, or urgent response as business needs require.