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It Tech Assistant Jobs in Minnesota (NOW HIRING)

Cirrus Aircraft

IT Project Manager

Duluth, MN · On-site

$109K/yr

Overview The IT Project Manager is responsible for leading and facilitating cross functional teams ... to assist team in meeting deliverable commitments. * Collaborate with Product Managers and ...

Cirrus Aircraft

IT Project Manager

Duluth, MN · On-site

$109K/yr

Overview The IT Project Manager is responsible for leading and facilitating cross functional teams ... to assist team in meeting deliverable commitments. * Collaborate with Product Managers and ...

Cirrus Aircraft

IT Project Manager

Duluth, MN · Hybrid

$109K - $164K/yr

The IT Project Manager is responsible for leading and facilitating cross functional teams, ensuring ... to assist team in meeting deliverable commitments. * Collaborate with Product Managers and ...

Cirrus Aircraft

IT Project Manager

Duluth, MN · Hybrid

$109K - $164K/yr

The IT Project Manager is responsible for leading and facilitating cross functional teams, ensuring ... to assist team in meeting deliverable commitments. * Collaborate with Product Managers and ...

Cirrus Aircraft

IT Project Manager

Duluth, MN · On-site

$109K - $164K/yr

Overview The IT Project Manager is responsible for leading and facilitating cross functional teams ... to assist team in meeting deliverable commitments. * Collaborate with Product Managers and ...

Cirrus Aircraft

IT Project Manager

Duluth, MN

$109K - $164K/yr

Overview The IT Project Manager is responsible for leading and facilitating cross functional teams ... to assist team in meeting deliverable commitments. * Collaborate with Product Managers and ...

Apex Systems

IT Systems Analyst

Rochester, MN · On-site

Job#: 3038867 IT Systems Analyst Location: Rochester, Minnesota (Remote) Role Overview This ... Experience troubleshooting programmed systems to assist with bringing an area online. * Basic ...

Old National Bank

IT Audit Manager, Sr

Lake Elmo, MN · On-site

$199K/yr

Internal Audit's primary purpose is to assist the organization by identifying and evaluating ... The IT Audit Manager, Sr works closely with IT/Risk management to understand products ...

Cirrus

IT Project Manager

Duluth, MN · On-site

$97K - $115K/yr

Job Summary : Cirrus is seeking an IT Project Manager responsible for leading cross-functional ... to assist team in meeting deliverable commitments. • Collaborate with Product Managers and ...

All Surfaces Inc.

IT Service Desk Analyst

Bloomington, MN · On-site

$50K - $60K/yr

Contribute to the creation and maintenance of a knowledge base including documentation of standards for processes and configurations. * Assist users in understanding and effectively using IT systems, ...

Old National Bank

IT Audit Manager, Sr

Lake Elmo, MN · On-site

$199K/yr

Responsibilities Internal Audit's primary purpose is to assist the organization by identifying and ... The IT Audit Manager, Sr works closely with IT/Risk management to understand products ...

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All JobsIt Tech JobsIt Tech Assistant JobsIt Tech Assistant Jobs in Minnesota

It Tech Assistant information

What does an IT Tech Assistant do?

An IT Tech Assistant provides technical support and troubleshooting services to staff or customers within an organization. Their main responsibilities include installing, configuring, and maintaining computer hardware and software, responding to technical inquiries, and assisting in resolving network or connectivity issues. They often help set up new equipment, manage user accounts, and ensure the smooth day-to-day operation of technology systems. IT Tech Assistants work closely with other IT professionals to support the organization's technology needs and may also train users on basic IT procedures.

What are the key skills and qualifications needed to thrive as an IT Tech Assistant?

To thrive as an IT Tech Assistant, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically required. Strong problem-solving skills, patience, and effective communication are crucial soft skills for this role. These skills ensure timely technical support, minimize downtime, and help maintain smooth technology operations for end-users.

What are the most common challenges faced by IT Tech Assistants when supporting end-users, and how can they be addressed?

IT Tech Assistants often encounter challenges such as troubleshooting diverse hardware and software issues, managing high volumes of support requests, and communicating technical solutions to users with varying levels of tech-savviness. To address these, it's helpful to develop strong problem-solving skills, maintain patience, and use clear, jargon-free language when assisting users. Staying organized with ticketing systems and continuously updating technical knowledge also enables IT Tech Assistants to provide efficient and effective support.

What is the difference between It Tech Assistant vs Network Support Specialist?

It Tech AssistantNetwork Support Specialist
Provides basic technical support, troubleshooting hardware/software issues, and assisting end-users.Focuses on maintaining, troubleshooting, and supporting network infrastructure and connectivity.
Typically requires certifications like CompTIA A+.Often requires certifications like CompTIA Network+ or Cisco CCNA.
Works in various environments including offices, schools, and small businesses.Primarily works in organizations with complex network systems, such as corporations or data centers.
Handles general IT support tasks and user assistance.Specializes in network configuration, security, and performance optimization.

The main difference is that an It Tech Assistant provides general IT support and troubleshooting, while a Network Support Specialist focuses specifically on network infrastructure and connectivity issues. Both roles require technical certifications and are essential in maintaining organizational IT systems, but they differ in scope and specialization.

What are the most commonly searched types of It Tech jobs in Minnesota? The most popular types of It Tech jobs in Minnesota are:
What cities in Minnesota are hiring for It Tech Assistant jobs? Cities in Minnesota with the most It Tech Assistant job openings:
It Tech Assistant jobs near you

IT Support Specialist

Abraham Technical Services Inc

Rogers, MN • On-site

$24 - $29/hr

Full-time

Re-posted 4 days ago

Job description

Job Type
Full-time
Description
The IT Support Specialist works within the Business Systems department to provide technical support for end-users related to AbeTech supported Technologies. The IT Support Specialist assists AbeTech users with both remote and on-site troubleshooting and serves as the on-site support resource for our Managed Service Provider (MSP). This position is responsible for delivering high-quality support services and solutions while maintaining a high level of user satisfaction.
Key Responsibilities
  • Provide on-site and remote support and training to end users and the Managed Service Provider (MSP).
  • Work directly with end users and the MSP to troubleshoot, reproduce, and resolve issues related to AbeTech-supported technologies.
  • Monitor the ticket queue and address incoming support requests. Utilize available resources to resolve support issues independently and collaboratively as part of a team, understanding when escalation is necessary.
  • Exercise sound judgment to determine the appropriate communication channel for each situation.
  • Create and maintain clear, comprehensive support documentation to facilitate collaborative troubleshooting and issue resolution.
  • Perform tasks associated with the onboarding and offboarding of AbeTech staff.
  • Maintain infrastructure diagrams, general IT documentation, and process documentation, ensuring all materials are current and communicated to the MSP as necessary.
  • Configure, upgrade, and troubleshoot new and existing computer systems.
  • Administer phone systems, including user accounts, pooled lines, and automated attendants.
  • Manage and maintain inventory for servers, computer systems, peripherals, and other IT hardware.
  • Monitor Datto backup jobs to ensure successful backups are completed and maintained.
  • Set up and support software and hardware in shared spaces, including conference rooms, lobbies, and other common areas.
  • Provide support for wireless networks across all company locations.
  • Coordinate the annual recycling and disposal of IT equipment, ensuring hard drives are securely erased and confidential information is properly destroyed.
  • Administer security awareness training programs, including monthly internal phishing tests for end users.
  • Perform other duties and special projects as assigned.
Partner Support, MSP, and Hardware Responsibilities
  • Document all partner agreements, contracts, and engagements.
  • Ensure the MSP has the necessary user documentation and work instructions to effectively troubleshoot issues.
  • Ensure escalated support requests from the MSP are resolved within four hours or communicate updates to users when resolution cannot be achieved within that timeframe.
  • Maintain and update user documentation, server documentation, and work instructions as they pertain to Business Systems; assist other Business Systems team members as needed.
  • Manage MSP service desk engagement and ticketing processes.
  • Maintain all AbeTech and partner server login credentials and passwords within KeePass.

Requirements
Required Skills and Education
  • 0-1 years of experience in technical support and/or systems administration.
  • Proven ability to troubleshoot and resolve issues related to hardware, infrastructure, systems, and networks.
  • Aptitude for learning complex technical concepts and communicating them effectively to both technical and non-technical audiences.
  • Proven ability to prioritize issues based on severity and urgency.
  • Ability to work independently and collaboratively as part of a team.
  • Exceptional customer service skills and a friendly, positive attitude.
  • Strong interpersonal and organizational skills.
  • Excellent written and verbal communication skills, with the ability to thrive in a fast-paced environment.
  • Excellent analytical and problem-solving abilities.
  • Flexibility and the ability to adapt to a fast-paced, rapidly changing environment.
  • Ability to communicate effectively with all levels of management and staff regarding AbeTech-supported technologies.
  • Ability to maintain current knowledge of information systems and technologies.
  • Demonstrates a commitment to helping others by consistently going above and beyond, with a genuine, service-oriented mindset.
Preferred Qualifications
  • Proven technical troubleshooting skills related to hardware and systems.
  • General knowledge of Active Directory, including managing user accounts, security groups, and permissions.
  • General knowledge of file servers, file and folder permissions, and print servers.
  • Understanding of data backup and recovery fundamentals.
  • Knowledge of security best practices, including identifying and resolving malware and other security-related issues.
  • Experience supporting and troubleshooting wireless networks.
  • Experience with Microsoft Dynamics GP, ConnectWise, and Microsoft 365.

Salary Description
$24 - $29/hour

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