IT Systems Engineer
Department: Information Technology
Reports To: IT Systems Manager
Position Summary
The IT Systems Engineer is a key contributor to the secure, reliable, and people-centered technology environment that powers Fairmount Park Casino & Racing. This individual ensures the availability, integrity, and compliance of core infrastructure supporting casino gaming systems, pari-mutuel wagering, racing operations, administrative functions, and guest-facing technologies.
This role blends advanced technical capability with strong communication, empathy for end users, and a commitment to operational excellence in a fast-paced, highly regulated gaming environment.
Key Responsibilities
Casino, Wagering & Racing Technology Support
- Ensure stability and uptime of technology supporting casino operations, racing systems, wagering terminals, cage operations, player systems, and other mission-critical gaming infrastructure.
- Troubleshoot system, network, and hardware issues with urgency and an understanding of their impact on live casino operations, revenue-producing systems, and guest experience.
- Serve as an escalation point for IT Systems Analysts and Administrators and frontline support, assisting with complex technical issues and providing training as needed.
Regulatory, Security & Compliance
- Perform duties related to the Illinois Gaming Board's Adopted Rules, Minimum Internal Controls and property internal control systems.
- Maintain strong adherence to SOX controls, gaming regulations, security standards, and internal audit requirements.
- Monitor technology environments for security anomalies, breaches, or data integrity issues.
Infrastructure Engineering & Administration
- Manage and maintain on-premises and cloud-connected servers, storage, virtualization, network systems, and backup infrastructure.
- Perform system analysis, gathering requirements from user departments and operational teams to deliver functional, high-impact solutions.
- Develop, configure, and test system modifications, parameters, and enhancements based on operational and regulatory needs.
- Maintain up-to-date inventories of hardware, software, licenses, and configuration data.
User Access, Support & Technology Enablement
- Provide authorized user access provisioning and deprovisioning, especially roles tied to casino operations, wagering platforms, and financial systems.
- Train team members and end users on the use of technologies that enhance their productivity and support regulatory compliance.
- Communicate clearly and proactively with operational leadership when issues arise, especially during live gaming, racing, or wagering windows.
Operational Reliability & Lifecycle Management
- Investigate and resolve technology issues with a focus on minimizing operational downtime.
- Maintain logs, repair records, and documentation for maintenance activities.
- Manage IP address documentation and network organization.
- Support secure hardware lifecycle processes, ensuring proper sanitization and disposal in alignment with gaming and compliance standards.
- Maintain and test system backups and recovery procedures for all critical systems.
Qualifications
Education & Experience
- 3-5+ years of experience in IT systems engineering, infrastructure administration, or a similar technical role.
- Ability to obtain and maintain all necessary licensing.
- Familiarity with Windows Server, Active Directory, virtualization platforms, networking fundamentals, and enterprise backup technologies.
- Experience supporting technology in regulated or high-availability environments (gaming, wagering, finance, hospitality, racing, etc.).
Skills & Competencies
- Strong problem-solving skills with an emphasis on user experience and communication.
- Ability to work effectively in high-pressure situations, including live casino and racing operations.
- Strong documentation habits and commitment to process consistency.
- Collaborative mindset with the ability to mentor, guide, and support junior staff.
Physical and Mental Demands:
โข Regularly required to see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms; stand and walk.
โข Frequently required to stoop, and kneel.
โข Must occasionally lift up to 25 pounds.
โข Able to interact with others while maintaining a positive and courteous demeanor.
Job Type: Full-time
Pay: From $70,000 - $90,000 per year (based on experience)
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person