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It Support Jobs in Silver Spring, MD (NOW HIRING)

ON.energy

IT Support

Reston, VA

$22.25 - $30.75/hr

Required Experience * IT professional with 2-5 years of experience in IT Support functions. * Strong willingness to record and document tasks, events, and incidents. * Experience in installation ...

ON.energy

IT Support

Reston, VA · On-site

$22.25 - $30.75/hr

Required Experience * IT professional with 2-5 years of experience in IT Support functions. * Strong willingness to record and document tasks, events, and incidents. * Experience in installation ...

Capital-Area-Food-Bank

IT Support Engineer

Washington, DC · On-site

$60K - $78K/yr

Description The IT Support Engineer will provide application and engineering support on all the IT Infrastructure and Services provided to the CAFB staff. This role is responsible for the maintenance ...

Capital Area Food Bank

IT Support Engineer

Washington, DC · On-site

$60K - $78K/yr

Description The IT Support Engineer will provide application and engineering support on all the IT Infrastructure and Services provided to the CAFB staff. This role is responsible for the maintenance ...

Pratum Companies

IT Support Specialist

Gaithersburg, MD · On-site

The ideal candidate will have 3-5 years of IT support experience, hands-on experience supporting Yardi, and strong proficiency with the Microsoft 365 suite of applications and services. This position ...

Pratum Companies

IT Support Specialist

Gaithersburg, MD · On-site

The ideal candidate will have 3-5 years of IT support experience, hands-on experience supporting Yardi, and strong proficiency with the Microsoft 365 suite of applications and services. This position ...

Eagle Hill Consulting

IT Support Specialist

Arlington, VA · On-site

$65K - $80K/yr

Description Eagle Hill is seeking an IT Support Specialist to join our internal Information Technology team. This role serves as a primary point of contact for employee technology needs, providing ...

System One

IT Support Tech

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Tech Location: Washington, DC Type: Contract Compensation: $28.54 Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain SEC Public Trust (or ...

Revel Staffing

IT Support Supervisor

Baltimore, MD · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

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All JobsIt Support JobsIt Support Jobs in Silver Spring, MD

It Support information

See Silver Spring, MD salary details

$12

$19

$27

How much do it support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for it support in Silver Spring, MD is $19.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.11 per hour, depending on experience, location, and employer.

What does an IT support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT support specialist?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What are common challenges IT support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

Is IT support a difficult job?

IT support is a role that involves troubleshooting technical issues, assisting users, and maintaining hardware and software systems. The job can be challenging due to the need for problem-solving skills, technical knowledge, and sometimes working under pressure or irregular hours. Success often depends on technical certifications, communication skills, and experience with tools like ticketing systems.
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For It Support jobs in Silver Spring, MD, the most frequently searched job titles are:

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It Support jobs near you
Infographic showing various It Support job openings in Silver Spring, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,977 per year, or $19.2 per hour.

IT Support

Reston, VA

ON.energy
51 - 200 employees
Learn more about ON.energyexternal

$22.25 - $30.75/hr

Full-time

Posted 12 days ago

Job description

Role Summary

We are looking for a candidate who is eager to learn and grow in the IT area, able to manage their time efficiently, with good judgment to decide between priorities, willingness and experience in following standards, guidelines and IT frameworks, and with experience in Windows OS and applications, to perform and be highly responsible in the role of IT Support at On.Energy.


Job Responsibilities
  • Support and compliance with Corporate guidelines. 
  • Maintain and safeguard Corporate assets.
  • Maintain and propose best practices in the IT area. 
  • Keep the Infrastructure and Systems used at On.Energy in proper working condition. 
  • Attend to and resolve user requests. 
  • Manage, execute, and follow up on tasks through to completion and closure. 
  • Install, configure, and keep all Software up to date.
  • Maintain confidentiality and safeguard all personal data belonging to users and Corporate data belonging to On.Energy. 
  • Report to the Technology and Software Management teams.

Required Experience
  • IT professional with 2-5 years of experience in IT Support functions.
  • Strong willingness to record and document tasks, events, and incidents.
  • Experience in installation, configuration, and updating of Windows 10/11 Pro.
  • Experience in Windows user administration.
  • Experience in installation, configuration, and updating of applications on Windows.
  • Experience with TPM 2.0 and BitLocker.
  • Experience with administration, control, and remote support applications.
  • Experience working remotely.

Preferred Experience

  • Experience in Risk Assessment.
  • Experience with Linux.
  • Experience in disk image creation/restoration.
  • Experience with Agile Methodologies.

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