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It Support Jobs in Iowa (NOW HIRING)

St. Ambrose University

IT Support Technician

Cedar Rapids, IA · On-site

$21.25 - $29.25/hr

IT Support Technician Mount Mercy University is seeking a customer-focused IT Support Technician to provide frontline technology support for faculty, staff, and students. This role serves as the ...

Involta, LLC

IT Support Specialist - Nights

Marion, IA · On-site

$37K - $50K/yr

The IT Support Specialist is primarily responsible for responding to client inquiries for technical assistance and ensuring courteous, timely and effective resolution of client issues. Problem ...

VIVA USA INC

IT Support Specialist

Clarion, IA · On-site

Travel between two locations to provide onsite IT support. Will need their own vehicle and a valid driver license for this. Job Requirements: Knowledge of computing and networking concepts and ...

U.S. Navy

IT Support Specialist

Story City, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Ellsworth, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Mapleton, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Dallas Center, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Shellsburg, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Wellman, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Walker, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Vinton, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Manilla, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Readlyn, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Martensdale, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Lake Park, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Calmar, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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All JobsIt Support JobsIt Support Jobs in Iowa

It Support information

See Iowa salary details

$11

$17

$24

How much do it support jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for it support in Iowa is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.18 per hour, depending on experience, location, and employer.

What does an IT support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT support specialist?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What are common challenges IT support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

Is IT support a difficult job?

IT support is a role that involves troubleshooting technical issues, assisting users, and maintaining hardware and software systems. The job can be challenging due to the need for problem-solving skills, technical knowledge, and sometimes working under pressure or irregular hours. Success often depends on technical certifications, communication skills, and experience with tools like ticketing systems.
More about It Support jobs

What are the most commonly searched types of It Support jobs in Iowa?

The most popular types of It Support jobs in Iowa are:

What are popular job titles related to It Support jobs in Iowa?

For It Support jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching It Support jobs in Iowa look for?

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Cities in Iowa with the most It Support job openings:

It Support jobs near you
Infographic showing various It Support job openings in Iowa as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,322 per year, or $17.5 per hour.

IT Support Technician

St. Ambrose University

Cedar Rapids, IA • On-site

$21.25 - $29.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

St. Ambrose University rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

233rd of 622 rated colleges and universities

Job description

IT Support Technician

Mount Mercy University is seeking a customer-focused IT Support Technician to provide frontline technology support for faculty, staff, and students. This role serves as the first point of contact for technical issues and helps maintain a positive technology experience across campus.

Key Responsibilities

  • Provide Tier 1 support for computers, printers, classroom technology, and software.
  • Troubleshoot hardware, software, account access, and password issues.
  • Document and manage requests through the IT ticketing system.
  • Escalate complex issues to appropriate IT staff.
  • Assist with setup, maintenance, and support of university technology.
  • Deliver support in person, by phone, and remotely.
  • Collaborate with IT team members and contribute to process improvements.
  • Work occasional evenings and weekends as needed.

Qualifications

  • Associate degree or 2+ years of related IT support experience.
  • Strong customer service and communication skills.
  • Experience supporting Windows and macOS environments.
  • Familiarity with Microsoft 365 and common desktop technologies.
  • Ability to troubleshoot technical issues and manage multiple priorities.

Preferred

  • Associate degree in Computer Science or related field.
  • Dell certification or similar technical certifications.
  • Experience with remote support tools, AV/classroom technology, and account management systems.
Benefits
  • Competitive salary and comprehensive benefits package including health, dental, and vision insurance
  • Retirement savings plan with employer match
  • Tuition remission benefits
  • Paid time off and holidays
  • Opportunities for professional development and training
  • A supportive and collaborative work environment
  • Access to campus amenities, cultural events, and recreational facilities

Why Join Us?

St. Ambrose University and its affiliate campuses, including Mount Mercy University in Cedar Rapids, Iowa, are an inclusive, Catholic, and diocesan community of learners. Together, we empower all members of our community to act courageously, to seek wisdom through faith and reason, to work for justice and mercy, and to lead lives of service. St. Ambrose University and its affiliated institutions within its Catholic higher education network are equal opportunity employers.


How to Apply:

Interested individuals should apply online at https://Stambroseuniv.applicantlist.com by submitting a letter of application, resume, and contact information for three professional references. Applications will be reviewed on a rolling basis until the position is filled. #HEJ

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