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It Support Jobs in Alberta (NOW HIRING)

SysGen Solutions

IT Support Technician

Calgary, AB · On-site

IT Support Technician SysGen Solutions Groupis a fast-growing, award-winning company that believes building the best experience for our employees and clients is whatmakes a company great. We are a ...

GAM Technical Services

L1 Support Hero

Calgary, AB

CA$40K - CA$60K/yr

Collaborate closely with other IT support teams to ensure smooth service delivery. Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.

GAM Technical Services

L1 Support Hero

Calgary, AB · On-site

CA$40K - CA$60K/yr

Collaborate closely with other IT support teams to ensure smooth service delivery. * Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.

GAM Technical Services

L1 Support Hero

Edmonton, AB · On-site

CA$45K - CA$60K/yr

Collaborate closely with other IT support teams to ensure smooth service delivery. * Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.

Alberta Health Services

IT Analyst II

Calgary, AB · On-site

CA$42.12 - CA$56.86/hr

You'll play a key role in supporting and enhancing technologies that enable healthcare teams across the province to access, manage, and share diagnostic information effectively, helping to improve ...

PwC

Information Technology Audit Manager

Calgary, AB · On-site

CA$84K - CA$134K/yr

Experienceinadvisingacrossa range of IT areas,suchas ITgovernance, IT service management, IT managementprocesses,vendorandcontractmanagement, ITcapability,assessments, IT support ...

SysGen Solutions Group

IT Administrator

Calgary, AB · On-site

Our Dedicated IT Support Model ® means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious ...

SysGen Solutions

IT Administrator

Calgary, AB · Hybrid

Our Dedicated IT Support Model means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT ...

Alberta Health Services

IT Analyst II

Calgary, AB · Hybrid

CA$42.12 - CA$56.86/hr

As an IT Analyst II, you will support and administer critical data systems that power enterprise reporting and analytics. You will work closely with end users, clinicians, service delivery teams, and ...

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All JobsIt Support JobsIt Support Jobs in Alberta

It Support information

What does an IT support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT support specialist?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What are common challenges IT support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

Is IT support a difficult job?

IT support is a role that involves troubleshooting technical issues, assisting users, and maintaining hardware and software systems. The job can be challenging due to the need for problem-solving skills, technical knowledge, and sometimes working under pressure or irregular hours. Success often depends on technical certifications, communication skills, and experience with tools like ticketing systems.
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What are the most commonly searched types of It Support jobs in Alberta?

The most popular types of It Support jobs in Alberta are:

What are popular job titles related to It Support jobs in Alberta?

For It Support jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching It Support jobs in Alberta look for?

The top searched job categories for It Support jobs in Alberta are:

What cities in Alberta are hiring for It Support jobs?

Cities in Alberta with the most It Support job openings:

It Support jobs near you
Infographic showing various It Support job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

IT Support Specialist

Tech-Wood Building Components Ltd.

Calgary, AB

Full-time

PTO

Posted 14 days ago

Job description

Tech-Wood is growing, and we need YOU!

Who We Are

Since 1998, Tech-Wood Building Components Ltd. has been a trusted provider of Engineered Wood Products, Roof Trusses, Wall Panels, and Building Materials to Calgary and surrounding areas.

We proudly operate out of two manufacturing facilities ten minutes apart - one off Peigan Trail and the other right off Glenmore Trail, serving our customers with integrity, teamwork, and a drive for excellence.

At Tech-Wood, we believe success comes from working together. We're a collaborative and forward-thinking team that values hard work, innovation, and having a bit of fun along the way. Our people are at the heart of everything we do, and we're looking for someone who shares that same passion for excellence and teamwork.

Your Role: IT Support Specialist


As Tech-Wood's IT Support Specialist, you'll be the first call when technology needs a helping hand. You'll support employees across both Tech-Wood locations by troubleshooting issues, managing equipment, and ensuring our technology is reliable, secure, and ready to support our growing business.

This role is about more than fixing computers, it's about creating a great employee experience through technology. You'll help improve systems, support new initiatives, and work closely with every department to keep Tech-Wood connected and moving forward.

What You'll Do:

  • Provide day-to-day IT support to employees across both Tech-Wood locations.
  • Troubleshoot hardware, software, Microsoft 365, network, printing, phone, and mobile device issues.
  • Set up, deploy, maintain, and replace computers, laptops, and other IT equipment.
  • Support employee onboarding, role changes, offboarding, and user account management.
  • Support end-user access and connectivity for our PG team while working alongside the IT Lead on broader technology initiatives.
  • Assist with network administration, cybersecurity initiatives, system maintenance, and backup testing.
  • Maintain accurate IT documentation, asset inventories, and support procedures.
  • Identify opportunities to improve IT processes, user experience, and operational efficiency.
  • Support technology projects and system implementations alongside the IT Lead.
  • Participate in a compensated after-hours and on-call rotation once fully trained.

What You Bring:

  • 2-4 years of IT support experience in a business, manufacturing, industrial, or multi-site environment.
  • Strong troubleshooting and problem-solving skills with a customer-first mindset.
  • Experience supporting Windows devices, Microsoft 365, Active Directory, and common business technologies.
  • Excellent communication skills with the ability to explain technical concepts in a simple, approachable way.
  • Strong organizational skills with the ability to prioritize multiple requests in a fast-paced environment.
  • A willingness to learn, adapt, and continuously improve.
  • Experience with networking, cybersecurity, Microsoft environments, or Cisco Meraki is considered an asset.
  • Relevant IT certifications (CompTIA, Microsoft, etc.) are considered an asset.

Additional Requirements:

  • Valid Class 5 driver's license and the ability to travel between our Tech-Wood locations.
  • Ability to participate in a compensated after-hours and on-call rotation.
  • Successful police background check.
  • Comfortable working in both office and production environments, including exposure to noise, dust, lifting IT equipment, and wearing PPE when required.

What We Bring:

  • Competitive compensation and bonus opportunities
  • Group benefits
  • HSA Allowance
  • Paid vacation time
  • Free on-site parking
  • Company team-building events
  • Ongoing learning and development opportunities
  • A fast-paced, collaborative environment where people support each other and take pride in their work
  • A team that is invested in YOU - professionally and personally

Please note: Tech-Wood's locations are not accessible by public transit. Candidates must have reliable transportation.

Apply