It Support Specialist Jobs in Appleton, WI (NOW HIRING)

This position is open to remote work in the following approved states: WI, AL, AZ, FL, GA, ID, IL, IN, KS, LA, MI, MN, MO, MT, NE, NC, ND, OR, PA, TN, TX, VA, WV

As one of Wisconsin’s largest travel companies, Fox World Travel has excellent benefits and perks for all Fox associates including but not limited to: competitive wages, flexible time off (vacation, sick, personal), FAM Adventure Bucks to help you explore the world, remote/hybrid work, a full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability, tuition reimbursement, 401(k) contributions and a fully engaged leadership team dedicated to treating associates as part of the Fox Family!

Core Values:

At Fox World Travel, we operate as one Fox with a find a way mentality, embracing our integrity and passion. We take pride in leading with our people-first culture, by providing genuine care and concern for our associates which in turn leads to authentic and superior customer experiences. We've been able to create a culture where our associates can grow, learn, and succeed, and, in turn, exhibit the value we bring to every interaction and partnership.

Summary:

Responsible for contributing to the advancement of Fox World Travel Online Technology Systems and Services to include frontline navigational and technical assistance to our customers, as well as day to day support of our online booking tools.

A day in the life of an Online Technology Support Specialist at Fox may include:

• Coaching travelers in navigation of Online Booking Tools, providing technical assistance, and obtaining details of concerns or complaints.
• Keeping records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Referring unresolved customer grievances to designated departments for further investigation.
• Developing and maintaining knowledge and application of Online and related technology products.
• Conducting research and facilitating problem resolution for service issues across Fox World Travel Online Technology Systems.
• Online System Administration to include day to day maintenance of accounts.
• Develop and maintain knowledge of travel vendor practices, programs and operations
• Ability to relate to internal and external clients, as well as vendors at various levels within their organizations using diplomacy and tact.
• Ability to perform in a team environment.
• Consistent application of Fox World Travel practices and programs.
• Developing knowledge and practice of security requirements.
• Maintaining a favorable and collaborative working relationship with co-workers in all departments to foster an environment of trust and mutual respect.
• Driving standards and best practices whenever possible and effectively foster a culture of engagement.
• Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Being innovative and recommending new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.
• Other duties, projects and alternate assignments as determined by business need.

This opportunity might be for you if you have:

• 1-2 years of frontline customer service experience, with background in technology or travel related industries preferred.
• Education or practical experience with online booking systems or related technology.
• Demonstrated reliability in attendance and performance.
• Exceptional customer service skills.
• Excellent attention to detail and accuracy.
• Strong verbal, written communication, interpersonal and organizational skills.
• Knowledge and practical use of Microsoft Office software to include: Word/Excel.

You’ll love this job if you have:

• Personal effectiveness/credibility.
• Customer-focused and service-oriented.
• Communication proficiency – verbal and written; appropriate use of grammar.
• Information gathering and monitoring skills.
• Problem analysis and problems solving skills.
• Highly adaptive, change management and coaching skills.
• Sound judgment and decision-making ability.
• Attention to detail and accuracy.
• Flexibility; ability to work efficiently and effectively with frequent interruptions.

Occasional business travel with overnight stays may be required for the following (but not limited to): training events, meetings, and/or to visit Fox World Travel locations.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time.

While performing the duties and responsibilities of this position, the associate is regularly required to stand, walk, sit, climb, reach above shoulders, and move from place to place. The incumbent is frequently required to talk and listen and use hands to finger manipulate or handle. Specific vision requirements for this position include close vision and the ability to adjust focus. The incumbent may occasionally be required to lift up to 50 pounds.

Work Environment:

The work environment characteristics described here are representative of those an incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• For On-site and Hybrid Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. The incumbent works in an office environment where the noise level is low to moderate. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, a keyboard, photocopiers, and filing cabinets.
• For Work-At-Home Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, and a keyboard.

We acknowledge that attracting and retaining the best talent is key to our strategy and success as a company. As a result, we strive to structure competitive compensation offers to ensure we are able to attract the best candidates. The estimated base pay range for this position starts between $18 and $20 per hour, less applicable withholdings and deductions, and is paid on a bi-weekly basis. The salary range provided represents our good faith estimate as to what our ideal candidates are likely to expect. We structure our offers within the range based on location, experience, education, industry knowledge, technical and communication skills, market conditions, and other factors that may prove relevant during the interview process.

Eligible positions may receive additional incentive or commission, as outlined in applicable program details.

Each benefit is subject to eligibility requirements as specified in plan documents, and Fox World Travel reserves the right to modify the benefits it offers.

If you share in our passion for teamwork, our vision to have culture, engagement, and innovation at the heart of all our initiatives, we want you to come soar with Fox World Travel! If you fit the description AND meet the qualifications, please don’t hesitate to apply online at www.foxworldtravel.com/careers.

Fox World Travel, the best place to work, grow & succeed! Join The Fox Family today!

Fox World Travel is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all associates to work.

Please review our Privacy Policy at https://www.foxworldtravel.com/privacy-policy/ to see how we protect and manage your submitted data.

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.