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It Support Services Manager Jobs (NOW HIRING)

National Capitol Contracting (NCC)

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IT Support Specialist

Dallas, TX · On-site

... telecom services, IT Service Management (ITSM), and other customer-specific systems and ... The support services are to be provided at a main site in Downtown Dallas, TX, a remote site, and ...

ZIM

IT Services Manager

Virginia Beach, VA · On-site

Manage and Support information technology, computer network systems in the regional offices Controlling and evaluating IT and electronic data operations Manage and Provide Helpdesk services on IT ...

pace systems, inc.

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IT Support Specialist - Managed Services

Naperville, IL · On-site

$25 - $28/hr

Position Summary Pace Systems is seeking an IT Support Specialist to join our growing Managed Services team. This position provides hands-on and remote technical support to users at multiple managed ...

Braven

IT Support Specialist

Chicago, IL · On-site

What You'll Do Helpdesk & Ticket Queue Management (60%) * Serve as first point of contact for IT support requests submitted through our ticketing platform (Jira Service Management) * Triage ...

Jerritt Canyon

IT Support Specialist

Elko, NV · On-site

Support IT asset management, including inventory tracking and equipment lifecycle management.Collaborate with internal teams to support operational needs and continuous improvement of IT services.The ...

Lightedge

IT Support Technician

Kansas City, MO · On-site

$21 - $28.75/hr

Respond to employee requests through the IT Service Management (ITSM) system. * Troubleshoot common ... Provide friendly, professional support in person and remotely. * Document issues and resolutions ...

Geotab

IT Support Specialist

Atlanta, GA

This role resolves escalated incidents and service requests, configures and troubleshoots complex ... Manage user access, account lifecycle, software deployments, and system permissions following ...

Red Cup IT, Inc.

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to ... Log issues and resolutions in ticketing systems such as ServiceNow, Jira Service Management, or ...

Red River

Corporate IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

Experience with ticketing systems and IT service management processes (incident, problem, and ... Experience supporting Microsoft 365 services, including Exchange Online, Teams, SharePoint Online ...

Certis Biologicals

Manager of IT Services

Columbia, MD · On-site

$125K - $140K/yr

Manage IT support services delivered through collaboration with MKI and other technology partners. * Ensure service quality, Service-Level Agreement compliance, escalation management, and operational ...

sahg

IT Support Manager

Manhattan, NY

Familiar with Remote Administration tools (Remote Desktop / Terminal Services) * Flexible and ... IT Support Manager, your performance will be evaluated on an ongoing basis.

Geotab Inc.

IT Support Specialist

Atlanta, GA · On-site

... manage their fleets. Geotab's open platform and Geotab Marketplace ® , offering hundreds of ... This role resolves escalated incidents and service requests, configures and troubleshoots complex ...

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It Support Services Manager information

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$22.5K

$67.9K

$121K

How much do it support services manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for it support services manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What does an IT Support Services Manager do?

An IT Support Services Manager oversees the team responsible for providing technical assistance and support to an organization’s employees or clients. They manage help desk operations, ensure timely resolution of IT issues, implement support policies, and coordinate training for support staff. Additionally, they often analyze support trends to improve processes and maintain high levels of customer satisfaction. Their role is crucial in maintaining the smooth operation of an organization’s technology infrastructure.

What are the key skills and qualifications needed to thrive as an IT Support Services Manager?

To thrive as an IT Support Services Manager, you need a solid background in IT systems, troubleshooting, and team leadership, typically supported by a relevant degree and experience in IT support roles. Familiarity with service desk management tools (like ServiceNow or Jira), ITIL certification, and knowledge of ticketing and remote support systems are highly valuable. Strong communication, problem-solving, and organizational skills help manage teams and ensure high service standards. These skills are crucial for maintaining efficient IT support operations, resolving issues promptly, and driving continuous improvement.

How does an IT Support Services Manager typically collaborate with other departments?

As an IT Support Services Manager, you'll frequently coordinate with various departments such as HR, finance, and operations to understand their specific technology needs and challenges. This involves organizing regular meetings, gathering feedback on IT services, and ensuring that support aligns with business objectives. Effective collaboration often means managing cross-functional projects, setting clear expectations, and communicating system updates or outages. Building strong relationships with stakeholders across the organization is key to proactively addressing issues and optimizing IT support processes.

What cities are hiring for It Support Services Manager jobs?

Cities with the most It Support Services Manager job openings:

What states have the most It Support Services Manager jobs?

States with the most job openings for It Support Services Manager jobs include:

What are popular job titles related to It Support Services Manager jobs?

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Infographic showing various It Support Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

IT Support Specialist

Dallas, TX • On-site

National Capitol Contracting (NCC)
51 - 200 employees
Learn more about National Capitol Contracting (NCC)external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

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Key responsibilities

  • Provide technical and operational support for IT systems, including PCs, laptops, printers, LAN/WAN, and mobile devices.

  • Support and maintain conference room systems and collaboration technologies such as AV systems, Microsoft applications, SharePoint, and Teams.

  • Assist with troubleshooting and supporting other systems and technologies as required, including fleet management, telecom services, and ITSM.

Job description

Position Summary


This is an ONSITE position located in Dallas, TX, and surrounding sites.


National Capitol Contracting (NCC) is seeking a detail-oriented and technically proficient  IT Support Specialist to provide critical support to a Federal Agency’s Regional Emergency Operations Center (REOC). In this key role, you will be responsible for ensuring the seamless operation of all conference room systems and collaboration technologies that are vital to emergency response coordination.


Essential Duties and Responsibilities

  • Provide technical and operational support including:
    • Information Technology (IT) including PCs, Laptops, Printers, LAN/WAN, etc.
    • Strong understanding of Microsoft applications (Word, Excel, PowerPoint), including SharePoint and Teams.
    • Audio/Visual (AV) systems used for presentations and conferencing.
    • Mobile Devices including iPhones, iPads, Air Cards/Mobile hotspots, etc.
    • Other systems and technologies as required, including but not limited to Fleet and Property management, telecom services, IT Service Management (ITSM), and other customer-specific systems and applications.

Minimum Requirements

  • Valid driver's license required; must be able to travel to various job sites as needed.
  • Must be able to obtain a Public Trust clearance (Must be able to pass a government background and credit check).
  • Associate degree in a related technical IT field or the equivalent combination of education, technical training, or work experience.
  • 5+ years of experience in a similar role and in a problem-resolution role and experience supporting MS Office Suite.
  • Strong customer service skills.
  • Superior organizational skills.
  • Prompt, dependable, and able to work outside of core hours if required.
  • Strong self-starter and can work independently.
  • Demonstrated communication skills within the team and other contractors as well as 3rd party vendors.


Special Position Requirements

Travel: Must have a valid driver's license to travel to surrounding sites.

Schedule: Monday-Friday, with some evening and weekend hours as needed by customer. The support services are to be provided at a main site in Downtown Dallas, TX, a remote site, and remote field locations as required to support the REOC during both standby and activated modes.



NCC provides reasonable accommodations to qualified individuals with disabilities. If you are an applicant who requires a reasonable accommodation, please email us and reference the position in your email.
 

NCC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristic. E-Verify Employer. VEVRAA Federal Contractor.