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It Support Services Manager Jobs in Spring, TX (NOW HIRING)

Hermann Services Inc.

IT Support Specialist

Houston, TX · On-site

$55K - $65K/yr

Manage user accounts, permissions, and access requests (Active Directory / Azure AD) * Maintain IT asset inventory and support onboarding/offboarding of employees * Escalate complex issues to ...

Revel Staffing

IT Support Supervisor

Houston, TX · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... manage schedules and assignments, and prioritize workloads * Promote a service-first culture ...

Apave

886 - IT Support Technician

Houston, TX · On-site

$19.25 - $26.50/hr

Coordinate the recovery and tracking of company-issued equipment from employees and field personnel. IT Service Management Participate in ticket review discussions and support ongoing service ...

Hermann Forwarding

IT Support Specialist

Houston, TX · On-site

$55K - $65K/yr

Manage user accounts, permissions, and access requests (Active Directory / Azure AD) * Maintain ... Customer service orientation / communication skills * Ability to prioritize and triage tickets

IFS

IT Support Engineer

Houston, TX

Mirantis is seeking an IT Support Engineer to be the on-site IT presence at our Campbell, CA ... Familiarity with IT ticketing systems (e.g., Jira Service Management, Zendesk) is a plus.

IFS

IT Support Engineer

Houston, TX · On-site

Mirantis is seeking an IT Support Engineer to be the on-site IT presence at our Campbell, CA ... Familiarity with IT ticketing systems (e.g., Jira Service Management, Zendesk) is a plus.

Riot Platforms

IT Support Technician II

Houston, TX · On-site

$20.50 - $28.25/hr

Manage incidents through resolution by troubleshooting, communicating with users, validating fixes ... Strong troubleshooting, customer-service, communication, organization, and documentation skills.

Avelo Airlines, Inc.

IT Support Coordinator

Houston, TX · On-site

$20 - $22/hr

This role supports the IT Service Management (ITSM) model by providing timely Tier 1-2 support through standardized intake channels, maintaining accurate asset traceability, and partnering with ...

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All JobsIt Support Services JobsIt Support Services Manager JobsIt Support Services Manager Jobs in Spring, TX

It Support Services Manager information

See Spring, TX salary details

$20K

$60.4K

$107.7K

How much do it support services manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for it support services manager in Spring, TX is $60,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $81,000.00 per year, depending on experience, location, and employer.

What does an IT Support Services Manager do?

An IT Support Services Manager oversees the team responsible for providing technical assistance and support to an organization’s employees or clients. They manage help desk operations, ensure timely resolution of IT issues, implement support policies, and coordinate training for support staff. Additionally, they often analyze support trends to improve processes and maintain high levels of customer satisfaction. Their role is crucial in maintaining the smooth operation of an organization’s technology infrastructure.

What are the key skills and qualifications needed to thrive as an IT Support Services Manager?

To thrive as an IT Support Services Manager, you need a solid background in IT systems, troubleshooting, and team leadership, typically supported by a relevant degree and experience in IT support roles. Familiarity with service desk management tools (like ServiceNow or Jira), ITIL certification, and knowledge of ticketing and remote support systems are highly valuable. Strong communication, problem-solving, and organizational skills help manage teams and ensure high service standards. These skills are crucial for maintaining efficient IT support operations, resolving issues promptly, and driving continuous improvement.

How does an IT Support Services Manager typically collaborate with other departments?

As an IT Support Services Manager, you'll frequently coordinate with various departments such as HR, finance, and operations to understand their specific technology needs and challenges. This involves organizing regular meetings, gathering feedback on IT services, and ensuring that support aligns with business objectives. Effective collaboration often means managing cross-functional projects, setting clear expectations, and communicating system updates or outages. Building strong relationships with stakeholders across the organization is key to proactively addressing issues and optimizing IT support processes.

What cities near Spring, TX are hiring for It Support Services Manager jobs?

Cities near Spring, TX with the most It Support Services Manager job openings:

IT Support Analyst

Houston, TX • On-site

DePelchin Children's Center
Individual, Family and Community Social Assistance • 201 - 500 employees
Learn more about DePelchin Children's Centerexternal

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Position: IT Support Analyst
Classification: Full-time, Non-Exempt
Reports to: IT Portfolio, Change and Training Manager
Company: DePelchin Family Services
Location: Houston, TX
Position Description:
The IT Support Analyst provides day-to-day support to the Information Technology department's project, change management, and service management functions. This position assists with tracking and updating project tasks in a work management platform, supports the intake, triage, and processing of requests through the change management queue, and helps administer and maintains the service management platform. The IT Support Analyst also provides general IT customer/software support, helping ensure requests, incidents, and changes are documented, routed, and resolved in a timely and organized manner.
Primary Responsibilities:
  • Assist with maintaining and updating project tasks, timelines, and statuses in Asana in coordination with the IT Portfolio, Change and Training Manager and project leads.
  • Support the intake, documentation, and tracking of items in the IT change management queue, helping ensure changes are properly logged, categorized, and routed for approval.
  • Assist with scheduling and coordinating change advisory board (CAB) meetings, including preparing agendas, tracking action items, and documenting outcomes.
  • Help administer and maintain FreshService, including ticket queue monitoring, workflow/automation configuration support, category and form maintenance, and basic reporting.
  • Provide first- and second-level IT customer support, including troubleshooting hardware, software, and application issues and escalating complex issues as needed.
  • Monitor and help manage the IT service desk ticket queue to ensure requests and incidents are acknowledged, assigned, and resolved within service level targets.
  • Assist with documenting IT processes, procedures, and knowledge base articles to support the service desk and end users.
  • Support training coordination efforts, including scheduling sessions, maintaining training materials, and tracking staff completion records.
  • Help generate reports and dashboards related to project status, change activity, and service desk performance for IT leadership.
  • Assist with software and application support tasks, including basic configuration, user access requests, and coordination with vendors as needed.
  • Participate in continuous improvement efforts for IT project management, change management, and service management processes.
  • Maintain confidentiality and follow agency policies regarding data security, HIPAA, and CJIS requirements when handling systems and information.
Required Qualifications:
  • Associates degree, preferably in Information Technology, Computer Science, Business, or a related field. Relevant experience/certifications may be considered in lieu of formal education
  • Minimum one (1) year experience in an IT customer support, help desk, or software/application support role.
  • Experience providing end-user technical support in a professional office environment.
Preferred Qualifications:
  • CompTIA A+, ITIL Foundation, or similar IT support/service management certifications a plus
  • Experience using or supporting project/work management tools (e.g., Asana, or similar) preferred.
  • Experience using IT service management platforms (e.g., FreshService, ServiceNow, or similar) preferred.
  • Familiarity with IT change management concepts, workflows, and processes a plus.
Knowledge, Skills, and Abilities:
  • Basic understanding of IT service management concepts, including incident, request, and change management.
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams) or similar software.
  • Strong organizational skills with the ability to track multiple tasks, requests, and deadlines simultaneously.
  • Effective written and verbal communication skills, with the ability to explain technical concepts to non-technical staff.
  • Strong customer service orientation and a professional, patient approach to supporting end users.
  • Ability to learn new software applications and systems quickly.
  • Attention to detail and accuracy in documentation and data entry.
  • Ability to work both independently and collaboratively as part of a team.
Work Conditions:
  • Environment: Office
  • Range of Schedule: Mon - Fri, 7:00 a.m. to 5:00 p.m. Occasional flexibility required to support IT projects, changes, or issues outside normal hours.
  • Travel: Occasional

DePelchin is Proud to be an Equal Opportunity Workplace.
DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.

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