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It Support Manager Jobs in Edison, NJ (NOW HIRING)

Soni Resources

IT Support Analyst

New York, NY · On-site

Provide responsive IT support for users across multiple office locations ... Manage incidents and service requests through full resolution while meeting SLA expectations

TEKsystems

IT Support Specialist

Manhattan, NY · On-site

$40 - $45/hr

Job Title: IT Support Specialist This in-office IT Support Specialist role serves as the primary ... Prioritize, manage, and close support tickets efficiently while maintaining clear communication ...

Soni Resources

IT Support Analyst

Manhattan, NY · On-site

Provide responsive IT support for users across multiple office locations ... Manage incidents and service requests through full resolution while meeting SLA expectations

LeadStack Inc.

IT Support Specialist

Manhattan, NY · On-site

$34.25/hr

... Managing inventory for hardware and software Know and work with your points of escalation to improve the End User experience REQUIREMENTS 2-3+ years of experience in IT support roles Basic to ...

LeadStack Inc.

IT Support Specialist

Manhattan, NY · On-site

$34.25/hr

... Managing inventory for hardware and software Know and work with your points of escalation to improve the End User experience REQUIREMENTS 2-3+ years of experience in IT support roles Basic to ...

Acme Co.

IT Support

Manhattan, NY · On-site

$23.75 - $32.50/hr

... Information Technology staff members, teams, and their services to the client community. • Provides support for all Information Technology products and services. Support may include answering ...

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IT Support Specialist

Fairfield, NJ · On-site

$45K - $55K/yr

About the Role We are seeking an IT Support Specialist to join our growing IT team in Fairfield, NJ ... Create and manage user accounts in Microsoft 365, Active Directory, and business applications

Upstart

IT Support Analyst

New York, NY

As the IT Support Analyst at Upstart, you will provide frontline support for devices, access, and core SaaS tools while serving as the primary onsite IT presence in our New York City office. This ...

Sky Systems, Inc. (SkySys)

IT Support

Manhattan, NY

$23.75 - $32.50/hr

Job Title: Dispatch AV/IT Technician Schedule: Variable, onsite based on dispatch needs Role ... Manage and track loaner/spare devices using customer-provided systems. * Provide L1 AV support for ...

Intellipro Group

IT Support Specialist

Manhattan, NY · On-site

$80K/yr

IT Support Position Type: FTE Location: NYC, USA Salary Range / Rate (Currency): approx $80,000 Job ... Manage and maintain back-end systems such as OA (Office Automation) and DevOps platforms.

Skip Hop Inc

IT Support Analyst

New York, NY · On-site

Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any ... Familiarity with Microsoft server management tools including Active Directory, DHCP, DNS, File and ...

Skip Hop Inc

IT Support Analyst

New York, NY

Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any ... Familiarity with Microsoft server management tools including Active Directory, DHCP, DNS, File and ...

Upstart

IT Support Analyst

Manhattan, NY · On-site

As the IT Support Analyst, you will provide frontline support for devices and core SaaS tools, ensuring effective IT operations and enhancing the employee experience in the New York City office.

Upstart

IT Support Analyst

Manhattan, NY · On-site

The IT Support Analyst will provide frontline support for devices, access, and core SaaS tools, ensuring minimal disruption to employee productivity and improving documentation and processes.

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All JobsIt Support Manager JobsIt Support Manager Jobs in Edison, NJ

It Support Manager information

See Edison, NJ salary details

$37.3K

$89.2K

$136.1K

How much do it support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it support manager in Edison, NJ is $89,185.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,400.00 and $103,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Manager, and why are they important?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Edison, NJ? The most popular types of It Support jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for It Support Manager jobs? Cities near Edison, NJ with the most It Support Manager job openings:
It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Edison, NJ as of May 2026, with employment types broken down into 85% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $89,185 per year, or $42.9 per hour.
IT Support Analyst

IT Support Analyst

Soni Resources

New York, NY • On-site

Full-time

Posted 6 days ago

Job description

We are seeking an IT Support Analyst to provide high-quality technical support within a fast-paced professional services environment. This role will serve as the primary local IT contact while supporting users across multiple office locations and collaborating with global IT teams.
Responsibilities
  • Provide responsive IT support for users across multiple office locations
  • Manage incidents and service requests through full resolution while meeting SLA expectations
  • Troubleshoot hardware, software, and application issues
  • Configure, deploy, and maintain laptops, printers, smartphones, and peripheral devices
  • Support workstation setups, office moves, and equipment replacements
  • Assist with AV support and video conferencing technologies
  • Maintain asset tracking and inventory records
  • Collaborate with international IT support teams and contribute to process improvements
  • Document technical solutions and identify recurring support issues
  • Provide high-touch support to business users and senior stakeholders

Required Qualifications
  • 3+ years of IT Service Desk or Desktop Support experience
  • Experience supporting users in professional services or enterprise environments
  • Strong troubleshooting and diagnostic skills
  • Strong knowledge of Microsoft Windows, Microsoft Office Suite, Outlook, and Word
  • Experience with PC hardware configuration and deployment
  • Experience working with ticketing systems and SLA-driven support environments
  • Strong communication, customer service, and organizational skills
  • Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications
  • Experience supporting document management systems such as iManage
  • Familiarity with enterprise applications such as InterAction or Intapp
  • Experience with software deployment and endpoint management tools
  • Knowledge of ITIL principles and service management practices
  • Experience supporting AV and video conferencing technologies
  • Familiarity with asset management and inventory tracking systems
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About Soni Resources

Sourced by ZipRecruiter

Soni is a premier staffing & recruitment company that is disrupting the human capital management space. Headquartered in New York, Soni has presence in 23 markets across the United States. We support each professional relationship with a cutting-edge approach, industry-leading insights, and a human touch. We are trusted to help companies and individuals tackle their challenges and capture their greatest opportunities. We are minority-owned, and diversity & inclusion is in our DNA. We are committed to creating environments where people are empowered to be their authentic selves.

Company size

11 - 50 Employees

Headquarters location

New York, NY, US

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