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Remote It Support Jobs in Edison, NJ (NOW HIRING)

Matrix Global

IT Support Specialist

Jersey City, NJ · On-site +1

Description IT Support Specialist (Onsite/Hybrid) Position Overview We are seeking an experienced IT Support Specialist to provide onsite and remote operational IT support within a fast-paced ...

Pivotal Health

IT Support Specialist

New York, NY · Remote

$110K - $130K/yr

Deliver in-office, hands-on IT support and remote support for distributed employees * Manage incidents through full lifecycle: triage, troubleshooting, resolution, and documentation Networking ...

Inspiroz

School Technology Specialist - NYC

New York, NY · Remote

$50K - $75K/yr

Act as the liaison between on-site operations and the remote IT support team in India. * Communicate technical issues and requirements to the remote team accurately and clearly. * Provide detailed ...

Known

IT Support Administrator

New York, NY · On-site +1

As a key member of the IT Support team, manage incoming requests. Triage, prioritize, and resolve ... Provide hands-on and remote support for macOS and Windows devices, covering setup, deployment ...

Cyera

IT Support - US

Manhattan, NY · On-site +1

$90K - $100K/yr

THE OPPORTUNITY We're hiring an IT Support professional to join our global IT team in NYC. This is a generalist role - you'll work hands-on across identity, endpoint management, SaaS administration ...

My IT Crew

Senior IT Support Engineer (Remote)

Brooklyn, NY · On-site +1

$85K - $100K/yr

This position is fully remote anywhere in the United States. Ready to get off the IT machine and ... We have an opening for a Senior IT Support Engineer to join our Service Delivery Team. Senior IT ...

Mondo

IT Support Specialist

Manhattan, NY · Remote

Job Title: IT Support Specialist Location-Type: NYC onsite Start Date Is: ASAP Duration: (contract ... Provide expert-level technical support for end-user workstations for remote and NYC-based employees ...

Addison Group

Desktop Support Specialist

New York, NY · Remote

$25 - $30/hr

Partner with remote IT colleagues to resolve issues and support broader organizational initiatives. * Communicate clearly with nontechnical users and provide timely updates throughout the support ...

Hexagon AB

IT Support Senior Engineer

New York, NY · On-site +1

Provide high-quality IT support services for North American internal users, both onsite and via approved remote access tools. * Respond to and resolve incidents and service requests within the ...

Tech-Keys

Support Technician, Tier 1 NJ

Howell, NJ · On-site +1

$40K - $50K/yr

Previous experience in a call center, helpdesk, or IT support environment. * Familiarity with remote desktop tools and basic networking concepts. * Strong problem-solving skills and the ability to ...

Advocate

Tech Support Specialist

New York, NY · On-site +1

Onboarding & IT Support (20%) * Set up accounts, access, and tools for new hires. * Maintain software licenses and user permissions across platforms. * Provide basic IT support for staff (e.g ...

SysMind Tech

IT Business Analyst

Jersey City, NJ · On-site +1

SOGETI/ WESCO IT Business Analyst - Warehouse Management Systems Experience Level: 8+ years Remote ... support decision-making. * Plan, execute, and oversee software implementation and rollout ...

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Remote It Support information

See Edison, NJ salary details

$14

$25

$38

How much do remote it support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote it support in Edison, NJ is $25.95, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.38 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.
What are the most commonly searched types of It Support jobs in Edison, NJ? The most popular types of It Support jobs in Edison, NJ are:
What are popular job titles related to Remote It Support jobs in Edison, NJ? For Remote It Support jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Remote It Support jobs in Edison, NJ look for? The top searched job categories for Remote It Support jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Remote It Support jobs? Cities near Edison, NJ with the most Remote It Support job openings:
Remote It Support jobs near you
Infographic showing various Remote It Support job openings in Edison, NJ as of August 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,981 per year, or $26 per hour.

IT Support Specialist

Matrix Global

Jersey City, NJ • On-site, Remote

Full-time

Posted 27 days ago

Job description

Description
IT Support Specialist (Onsite/Hybrid)
Position Overview
We are seeking an experienced IT Support Specialist to provide onsite and remote operational IT support within a fast-paced technology environment. This role is responsible for ensuring seamless day-to-day IT operations, supporting employees, managing endpoint devices, facilitating onboarding and offboarding processes, and maintaining office technology infrastructure.
The ideal candidate will serve as the primary onsite IT resource, collaborating closely with global IT, Security, Infrastructure, and Engineering teams to deliver exceptional technical support and operational continuity.
Key Responsibilities
Onsite IT Support & Employee Operations
  • Provide onsite IT support for approximately 120+ office-based employees.
  • Troubleshoot hardware, software, SaaS applications, conferencing systems, printers, and office technology issues.
  • Deliver responsive technical support to employees and executives.
  • Support onboarding and offboarding activities, including:Device preparation and deployment
  • User account setup and configuration
  • Equipment assignment and collection
  • Access and permissions support
  • Ensure operational continuity for employee IT services.

Endpoint & Identity Management
  • Support and maintain MacOS and Windows environments.
  • Deploy, enroll, patch, troubleshoot, and maintain endpoint devices using:Kandji
  • Microsoft Intune
  • Manage user lifecycle operations, including:Account provisioning and deprovisioning
  • Access management
  • Permission administration
  • Identity-related troubleshooting
  • Provide support for:Google Workspace
  • Okta
  • Cato VPN
  • Zoom

Office Infrastructure & Technology Support
  • Support office technology and infrastructure, including:Wireless networking
  • Conference rooms and collaboration technologies
  • Zoom Rooms and Neat devices
  • Audio/Visual systems
  • Printers and peripherals
  • Employee hardware and office technology equipment
  • Perform onsite troubleshooting and issue resolution.
  • Coordinate with vendors, service providers, and internet service providers when needed.
  • Ensure office technology readiness and uninterrupted business operations.

Project & Infrastructure Support
  • Participate in IT infrastructure and operational projects.
  • Assist with:Office relocations and expansions
  • Network infrastructure deployments
  • Data center setup and support
  • Hardware refresh and rollout initiatives
  • Office cabling and technology installations
  • Support occasional after-hours maintenance activities when required.

Collaboration & Reporting
  • Work closely with internal IT, Infrastructure, Security, and Engineering teams.
  • Escalate and coordinate complex technical issues as needed.
  • Maintain clear communication regarding incidents, support requests, and operational activities.
  • Track and manage work through ticketing and project management platforms such as Jira, SuperOps, monday.com, or similar tools.
  • Follow established IT operational procedures, standards, and documentation.

Required Qualifications
  • 5+ years of experience in onsite IT support, desktop support, or corporate IT operations.
  • Strong hands-on experience supporting MacOS and Windows environments.
  • Experience administering and supporting:Kandji
  • Microsoft Intune
  • Google Workspace
  • Okta
  • Cato VPN
  • Strong troubleshooting and problem-solving skills.
  • Experience supporting office infrastructure, end-user devices, and collaboration technologies.
  • Excellent customer service and communication skills.
  • Ability to work independently while collaborating effectively with distributed global teams.

Preferred Qualifications
  • Experience supporting high-growth technology, fintech, or SaaS organizations.
  • Familiarity with Fortinet and UniFi/Ubiquiti networking environments.
  • Experience managing onboarding and offboarding processes.
  • Experience supporting infrastructure, network, or office technology projects.
  • Knowledge of SaaS management platforms such as Torii or similar tools.
  • Experience with office relocations, data center operations, and network implementations.

Technical Environment
  • MacOS
  • Windows
  • Kandji
  • Microsoft Intune
  • Google Workspace
  • Okta
  • Cato VPN
  • Zoom & Zoom Rooms
  • Neat Devices
  • Jira
  • SuperOps
  • monday.com
  • Fortinet (Preferred)
  • UniFi/Ubiquiti (Preferred)

Work Arrangement
Full-Time Option
  • 5 days per week
  • Onsite: Tuesday-Thursday
  • Remote: Monday and Friday

Part-Time Option
  • 3 days per week
  • Onsite: Tuesday-Thursday

Additional Information
  • Occasional evening or weekend support may be required.
  • This position requires a hands-on, customer-focused professional who thrives in a dynamic and fast-paced environment.
  • The successful candidate will work closely with global IT, Infrastructure, Security, and Engineering teams to ensure a seamless technology experience for employees.

Matrix is a global, dynamic, and fast-growing technology services and consulting company with over 17,000 employees worldwide. Founded in 2001, Matrix has grown through significant organic expansion and strategic acquisitions, executing some of the largest and most impactful technology projects in the market.
We specialize in the design, development, and implementation of advanced technologies, software solutions, and digital products. Our services include infrastructure and consulting, IT outsourcing and offshore delivery, training and assimilation programs, and acting as a trusted implementation and delivery partner for the world's leading software vendors.
With deep expertise across both the private and public sectors-spanning Finance, Telecom, Healthcare, Hi-Tech, Education, Defense, and Security-Matrix serves a strong customer base in Israel alongside a continuously expanding global client portfolio.
At Matrix, our people are at the heart of our success. We are a community of talented, creative, and dedicated professionals who are passionate about innovation and excellence. We actively attract, develop, and retain top talent, recognizing that every employee's contribution is critical to our continued growth and future success.
Matrix's success is built on a challenging and engaging work environment, competitive compensation and benefits, and meaningful career development opportunities. We foster a diverse, inclusive culture that encourages collaboration, continuous learning, and growth-together.
Join the winning team. Be challenged, grow your career, and enjoy the journey in a highly respected global organization.
To learn more, visit: www.matrix-ifs.com
EQUAL OPPORTUNITY EMPLOYER: Matrix is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Matrix is committed to the principle of equal employment opportunity for all employees, providing employees with a work environment free of discrimination and harassment. All employment decisions at Matrix are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in our locations. Matrix will not tolerate discrimination or harassment based on any of these characteristics. Matrix encourages applicants of all ages.

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