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Remote Amazon Live Chat Support Jobs in Edison, NJ

Customer Support Specialist

New York, NY ยท On-site +1

$60K - $78K/yr

You'll work primarily through live chat and email, while partnering closely with Product ... Ability to work independently in a remote environment and collaborate effectively across teams.

Customer Support Specialist

New York, NY ยท Remote

$19.75 - $26.50/hr

... across email, live chat, and support ticketing platforms. - Work cross-functionally with ... remote work environment. - Comfortable with CRM tools (like HubSpot, Salesforce, or Zendesk) and ...

Challenges you'll tackle: - Agentic and conversational UX: chat-based interfaces where ... When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Challenges you'll tackle: - Agentic and conversational UX: chat-based interfaces where ... When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Challenges you'll tackle: - Agentic and conversational UX: chat-based interfaces where ... When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Challenges you'll tackle: - Agentic and conversational UX: chat-based interfaces where ... When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Customer Service

New York, NY ยท Remote

$35/hr

Respond to customer inquiries through phone, email, live chat, and other support channels. * Provide accurate information about products, services, orders, policies, and procedures. * Identify ...

Sr. Amazon Ads Account Manager

New York, NY ยท On-site +1

$100K - $110K/yr

Each team member influences our evolution, enjoying flexibility and support unmatched by larger ... Fully remote culture, with collaborative hubs in New York, Boston, Chicago, Denver, Salt Lake City ...

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Remote Amazon Live Chat Support information

What is the difference between Remote Amazon Live Chat Support vs Remote Customer Service Representative?

AspectRemote Amazon Live Chat SupportRemote Customer Service Representative
CredentialsBasic customer service skills, familiarity with Amazon platformCustomer service skills, sometimes specific product or industry knowledge
Work EnvironmentOnline chat platform, Amazon-specific toolsVarious industries, multiple communication channels
Employer & IndustryAmazon, e-commerceMultiple sectors including retail, telecom, finance
Search & Comparison IntentFocus on Amazon-specific support rolesBroader customer service roles across industries

Remote Amazon Live Chat Support primarily involves assisting customers via live chat on Amazon's platform, focusing on product inquiries, order issues, and account support. Remote Customer Service Representatives handle a wider range of customer inquiries across various industries and communication channels. While both roles require strong communication skills, Amazon Live Chat Support is specialized for e-commerce and Amazon-specific tools, whereas Customer Service Representatives may work in different sectors with broader responsibilities.

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For Remote Amazon Live Chat Support jobs in Edison, NJ, the most frequently searched job titles are:

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The top searched job categories for Remote Amazon Live Chat Support jobs in Edison, NJ are:

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Cities near Edison, NJ with the most Remote Amazon Live Chat Support job openings:

Infographic showing various Remote Amazon Live Chat Support job openings in Edison, NJ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Customer Support Specialist

New York, NY โ€ข On-site, Remote

$60K - $78K/yr

Full-time

Re-posted 2 hours ago


Job description

Customer Support Specialist
Financial Services and Mobile App Chat Support
Customer Support plays a central role in how families experience Fabric by Gerber Life. As we continue building financial products designed to make planning for the future simpler and more accessible, this team helps customers navigate important moments with clarity, confidence, and care.
This Customer Support Specialist will support customers across our financial services and mobile-app experiences, with an initial focus on custodial investment accounts. You'll work primarily through live chat and email, while partnering closely with Product, Engineering, Operations, and other teams to resolve customer issues, identify recurring friction, and help improve the systems and experiences behind the scenes.
We're looking for someone who can move quickly without losing the human element - someone who is comfortable working through ambiguity, can turn customer conversations into useful insights, and can collaborate thoughtfully across teams as products and priorities evolve.
Your day-to-day:
  • Support customers through live chat and email, with limited phone support as needed.
  • Help customers navigate account access, servicing, identity verification, transactions, and other product-related questions.
  • Communicate clearly and empathetically, especially when issues are complex, sensitive, or require additional investigation.
  • Complete recurring operational and account-servicing processes accurately and consistently.
  • Prioritize work based on customer impact, urgency, risk, and service-level expectations.
  • Identify recurring customer friction and help improve macros, documentation, workflows, and help content.
  • Escalate product and technical issues with clear context and partner with Product, Engineering, Operations, and other teams to support resolution.

What you'll bring to the table:
  • 2-3 years of customer support experience in a digital environment, preferably through live chat and email.
  • Strong written and verbal communication skills.
  • Experience investigating customer issues that require follow-up or coordination across teams.
  • Strong attention to detail and comfort managing both customer conversations and recurring operational work.
  • Ability to stay calm, clear, and empathetic during challenging customer interactions.
  • Comfort working through ambiguity and learning new products, systems, and processes.
  • Ability to work independently in a remote environment and collaborate effectively across teams.
  • Curiosity about financial products, mobile applications, and customer experience.

Bonus points if you have:
  • 1+ years of experience in financial services, fintech, banking, investments, insurance, or another regulated industry.
  • Experience with custodial or investment accounts, payments, identity verification, or account servicing.
  • Experience using Intercom or a similar customer-support platform.
  • Experience improving support documentation, workflows, or operational processes.
  • Familiarity with AI-enabled support or productivity tools.

Salary Range: $60,000-$78,000